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“Horrible hotel, unhelpful staff....” 1 of 5 stars
Review of Sun Spa Resort Quang Binh Vietnam

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Sun Spa Resort Quang Binh Vietnam
4.0 of 5 Resort   |   My Canh, Bao Ninh, Dong Hoi, Vietnam   |  
Hotel amenities
Ranked #1 of 12 Hotels in Dong Hoi
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Horrible hotel, unhelpful staff....”
1 of 5 stars Reviewed June 1, 2013

We booked our stay in early April for 3 nights in a private villa in May and were looking forward it. Two nights before our arrival I sent an email to confirm our stay....no response. I sent another email the next day as well and finally got a response the day we arrived. We were driving in from Hue which was a 4 hour drive so we were already a bit tired from being in the heat. When we arrived we were greeted at their 4 star section (???) and after a few minutes were told that we need to be at another section of resort....the 5 star section. Luckily our driver had not left so he helped us get to the correct reception area. There were no signs directing us and he had to ask for directions twice....and we were on the hotel grounds! We finally made it to the villa reception area and were finally shown to our room. This 5 star section was completely deserted. We had booked a one bedroom, two bed villa. It was the off season, but we still had paid over $200/ night. ( this was the most we had spent anywhere in VN but were planning on treating ourselves). Imagine our disappointment when we walked into the villa that had a standard size bed and right next to it a roll away cot....not what we had booked...not what was advertised. We let the staff know that this would not work for us and needed to talk to a manager. For over 2 hours we went back and forth with various " managers", none of them who seemed to have any authority or any real desire to help. Their final solution was to put us in their 4 star section, which we were totally fine with, as long as they agreed to credit us the difference between the price paid for a private villa ( over $200/ night) versus their standard room ( around 75/ night). They would not agree to that!!!! The room they showed us was very old, had carpet that was visibly worn and smelt bad and just overall had a very run down feel to it. Not really sure how or why they were able to classify this as their 4 star section as it was clearly 2 star at bet. Because they would not agree to the refund of the difference we could not agree to their "solution".

We had been traveling in Vietnam for two and a half weeks at this point, spending an average of $75/ night at some amazing places,with phenomenal service so we were definitely shocked with what we were experiencing. We had asked repeatedly at this point to have our passports returned to us so we could go find another hotel in the area as it was getting late in the day,and without fail this would spark another round of unnecessary, unproductive conversation with one "manager" calling the other "manager" on the phone. This all came to an end when both of their shifts ended as they both left for the day without letting us know!! After nearly begging one of the bellboys for our passports, we finally got them back we got the first cab out of there. We found a nice little hotel in town where we pad a fraction if the price and were treated incredibly well. We both have been traveling for over 20 years and the experience at Sun Spa was definitely one of the worst ever experienced. The facilities were okay but the staff and service were abysmal and beyond disappointing.

Dong Hoi is a very small town so I guess this "resort" has the ability to be rated #1 as they are one of the few with beach front property, but in my book I would not even give them half a star. If spending time in this town, find a smaller hotel in town and just take the cab to the beach!

Stayed May 2013, traveled with friends
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117 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Honolulu, Hawaii
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2013

The staff is excellent. Yes, agree that the rooms are getting older. The food is good. Gym is outdated with old equipment. I was told that the massage is outstanding but haven't tried it out yet. I stay here in January, April and will be back in June so we'll see how the weather is like in June because it rained most of the time in January and April.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed May 9, 2013

I've lead my Rail Tour groups through Vietnam for more than 20 years, but the most memorable, relaxing & peaceful stay was at this wonderful, tranquil resort situated on the coast of the South China Sea - 175 Kms north of Hue. Wonderful facilities (bungalows & villas), surrounded by forest pools amid beautiful gardens beside our own private beach, provided us with the ideal mid-tour place to relax & recharge. The staff were wonderful ...and not bad on the eye either! We will include this resort on our future tour itineraries ...for sure!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 11, 2013

Like other reviews have said, the staff outnumbers the guests. I actually liked it. It felt like my own personal resort. The beach is nice. We hung out there most of the day and just ordered drinks. The staff knows enough English to help out although don't expect any fluency.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 8, 2013

We stay for two nights in a Superior Double Room / Twin Room with Garden View, which needs some maintenance, like nearly everything else in the hotel. The spacious room is located at the ground floor with a small terrace but no chairs. The TV wasn't a flat-screen and the view wasn't a tropical garden (it was a parking lot), as described at booking.com. If you have a shower you will flood the whole bathroom and consume all towels to dry it up.

During our stay there was a conference or gathering which mean a considerable level of acoustic / music in the evening.

Why nobody fix the cracks at several tiles around the pool area. I think it's not the best environment for kids if they running barefoot around. Even the tiles inside the pool have cracks.

The staff is friendly and try to help you, if you ask for it but if you think they help you proactively; forget it. We ate lunch and dinner at the Ocean Bar, which serves good food but be aware not each dish on the menu is available. The prices are reasonable. Our rate includes a breakfast buffet, which offers a big choice but a poor presentation.

@General Management of Sun Spa Resort, fix the facilities and maintain it in order to deserve the rank "best hotel in Dong Hoi"

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balfour, South Africa
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 5, 2013

The hotel has all the facilities and amenities required, but lacks atmosphere. It is huge and the sound of your chopsticks echoing in the dining room at dinner is not the stuff holidays are made of. Nevertheless we could not fault their service, quality of accomodation or friendliness of the staff. Their primary reason for existence appears to be linked to the concesion they have for the Paradise caves which are spectacular and definitely worth the trip, however the quality of the guide service the hotel provides requires some improvement. When the newly discovered Song Doong caves are opened to the public this will be an item not to be missed inyour Vietnam itinerary

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 21, 2013

I've lived in Vietnam 10 months and been to many of the big tourist destinations. Sun Spa pros: quiet, good beach, few people around to use pool and beach, friendly people around this part of the country.

Cons: concierge not very helpful, limited dining options in town,

If you want to rent a motorbike (one the 3 things concierge was not helpful about I suggest walking towards town and before you come to the bridge there's a hotel called "Dream" (I think) and I talked the owner into renting me his motorbike for $200,000 VND. Not sure how much English he speaks though. I spoke to him in Vietnamese. I highly recommend this though because the countryside to Paradise cave is beautiful and the signage there is well done.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Spa Resort Quang Binh Vietnam

Address: My Canh, Bao Ninh, Dong Hoi, Vietnam
Location: Vietnam > Quang Binh Province > Dong Hoi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Dong Hoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sun Spa Resort Quang Binh Vietnam 4*
Number of rooms: 280
Official Description (provided by the hotel):
Sun Spa Resort is one of the most beautiful Vietnam beach resorts. It is nestled on a private beach facing the Nhat Le Sea. The stunning tropical Sun Spa Resort offers an unforgettably romantic experience. Sun Spa Resort also is the only 5 star beach-front resorts with private Villas in Dong Hoi, Quang Binh, and it is just 10 minutes by bus from the airport. ... more   less 
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Also Known As:
Sun Spa Resort Quang Binh Vietnam Hotel Dong Hoi
Sun Hotel Dong Hoi
Sun Spa Resort Quang Binh Vietnam Dong Hoi

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