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“Excellent Service”” 5 of 5 stars
Review of The Promenade

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The Promenade
4.0 of 5 Hotel   |   23, Goubert Avenue | opp. Gandhi Statue on Beach Road, Pondicherry 605001, India   |  
Hotel amenities
Ranked #14 of 57 Hotels in Pondicherry
Chennai (Madras), India
2 reviews
1 helpful vote 1 helpful vote
“Excellent Service””
5 of 5 stars Reviewed September 20, 2013

Absolutely awesome place , very clean , well maintained and all this in budget service team are doing a very good job. They made our visit a very memorable one. The place is also very well connected to the city and the ambiance is very very good. Just near to the beach. An excellent place to conduct get together

Room Tip: Sea-facing rooms
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, September 23, 2013
Dear Mr Manikam

We wish to place it on record our sincerest gratitude for sparing your valuable time and sharing your feedback with us. It is our commitment to ensure that every guest experience at the Promenade is a delightful one. Your compliments on the hotel and the services have been shared with the entire team and feedback like yours motivates the team to become hospitality ambassadors.
Once again i would like to thank you for your feedback and your business patronage to the hotel.

With warm regards

Gaurav Suri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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578 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Chennai (Madras), India
2 reviews
5 of 5 stars Reviewed September 20, 2013

Really!!!
After lot of review we went to the place, despite the demand we managed to find the sea facing room which was wonderful. The bath rooms may be out dated & needs renovation but the overall accommodation was wonderful.

Food was good but can be improved in certain places, the staff at the blue line made our meal even more appealing.

This place ends our search for an accommodation in Pondicherry in future..

Room Tip: Make sure you find a sea facing room which is the best and dine at the Light House restaurant.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, September 23, 2013
Dear Mr James

Thank you for sparing your valuable time and sharing your feedback with us.
It is our commitment to ensure that all the services provided by the hotel are measured up to be a delightful experience for all our valuable guests. Your feedback has been shared with my entire team and i am sure that feedback like yours motivates every team member to do even better.
On behalf of the entire team at the Promenade Hotel I wish to thank you for your kind feedback.

Warm regards

Gaurav Suri
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Pondicherry, India
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 19, 2013

Absolutely the best place to dine in this part of the country with amazing food, excellent alocohol and a totally awesome view. The service and interaction of staff is also top notch. Some of the irresistable food I'd recommend are :

1. Golden fried Calamari rings (it is tight competitor for the beer battered onion rings at the Le Dupleix)
2. Coq Au vin
3. Tenderloin Steak (preferably red wine sauce ... *yum*)
4. Grilled fish steak
5. Firewood Pizzas - preferably the Mediternean pizza (add - on roasted chicken if you are a true carnivore)

Dinner at Promenade is the ultimate bliss. A must try place for all who love exclusivity, good food and "chill-axed" ambience!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, September 23, 2013
Dear Mr Thomas

I am in receipt of your feedback and a sincere gratitude for taking out the time to share your feedback with us.
It is our commitment to ensure that all the services by the hotel are measured up to be delightful,experience for all our guests. Your compliments on the hotel services specially the food have been shared with the entire team and i am certain that feedback such as yours would definitely motivate every team member to be a true hospitality ambassador.
On behalf of the entire team at the hotel i wish to thank you for your feedback and your business patronage to the hotel.

Warm regards

Gaurav Suri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 18, 2013

The hotel is located damn opposite to the beauftiful sea.Hence it scores full marks for the location.

The room size was average with bed height from the floor was less which was not convenient.The bathroom fittings are old and serously need replacement.

The breakfast served was very disappointing -less options with stale looking croissants.The funny part is that they put all the names on one list instead of putting names below each food item towards salad counter which leaves you to guess which food it is!!

The buffet was too disappointing.we observed stale & dead looking cabbage on the counter at the time of just opening the buffet.It was then replaced when we pointed out.The food quality and tatse needs more than serious improvement.

We had a instance of getting stuck in the lift which is very small size and without any proper ventilation.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, September 23, 2013
Dear Sir / Madam

I wish to place it on record my sincerest gratitude for sparing your valuable time and sharing your feedback with us.
We at the hotel strive to ensure that every guest experience is a memorable and a delightful one. Based on your feedback about the buffet i would like to inform you that my team has made the necessary changes to improve the buffet and the quality of the food. The name cards are now individually placed in front of all the salad items.
It is my sincere belief that you would find definite improvements on the food quality at the hotel on your next visit to the city.
Once again on behalf of the entire team i wish to express my sincere gratitude for sharing your feedback and your business patronage to the hotel.

With warm regards

Gaurav Suri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 14, 2013

We checked into the Promenade, and looked forward to our stay there and enjoying the hotel, and all it has to offer.
The hotel is excellently located, overlooking the promenade and the beautiful sea. It is also walking distance to the main market and most of the tourist spots.
The room we stayed in was pretty okay, but the mattress was one of the most uncomfortable ones we've slept on. Hygiene wise, the hotel, and staff could do much better. The housekeeping staff needs to brush up their act, as our room stank of sweat (the person who cleaned our room probably had really bad BO) and some kind of scented oil/perfume, which wasn't pleasant. Also i kept asking for an iron, and ironing board and got one only the next day, after repeated reminders,
The breakfast buffet was a huge disappointment, with stale croissants and unappetising fare (The sambhar and chutneys we tried were very bland) The staff at breakfast were very good and courteous, we just wished they were a little more alert and faster.
The hotel has an enviable location, what it really needs is better staff.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, September 16, 2013
Dear Mam,

Greetings from the Promenade Hotel.

Thank you for having stayed with us and for posting your valuable feedback. You feedback has been noted and i have taken it to my concerned departments and every measure will be taken to correct it. I apologize that your stay with us was not a comfortable one. I assure you that if you ever visit us again you would definitely see the changes.
Thank you once again for your feedback .

With warm regards

Gaurav Suri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Top Contributor
64 reviews 64 reviews
59 hotel reviews
Reviews in 42 cities Reviews in 42 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 13, 2013

Beautiful hotel on the beach road .
Room was spacious for 3 adults . toilets were clean .
roof top restuarant ambience was good , buffet breakfast was good .
hotel interiors were good.
nice view of the beach .

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, September 16, 2013
Dear Mr Karthic

Greetings from the Promenade Hotel

Thank you for staying with us and posting your valuable feedback. We are glad that you enjoyed your stayed with us and enjoyed all the facilities. Comments like these helps motivate the staff and improve further. We would wish to have you back with us soon.

With warm regards

Gaurav Suri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 10, 2013

I researched a lot before booking promenade for our pondicherry trip.. Since I was traveling with my 7 month old baby, I made sure to choose a hotel which would offer best facilities.. But to my disappointment, things did not turn out as I had expected them to be.

Promenade, undoubtedly, offers amazing sea view.. you can getup in the morning and walk by the beach... ! he roof top restaurant also offers an amazing view.. Rooms were good.. bathroom fittings needed maintenance.. but.. no major complaints over there !

The major problem which we faced was with the housekeeping.. Those guys just did not seem to be bothered.. I was surprised to return from my outing to find out my bathroom no cleaned.. the garbage bags not cleared.. and the bedsheets not changed !! With an infant, all this was really really needed !! I had to specifically ask for cleaning up of bathroom once and the room twice ! he housekeeping lady cleaned the bathroom, took away the used towels and conveniently forgot to replace new ones... water bottle replacement.. tea/coffeee.ceamer replacement.. many such issues..

The reception guy recommended Auroville to us, ut again conveniently forgot o mention that it is closed on Sunday evening.. we went all the way over there just to find this out and hence wasting a precious evening out of he 2 day trip !

So, not a very pleasant experience with the staff... !!

I really wish these

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, September 16, 2013
Dear Sir,

Greetings from the Promenade hotel

Thank you for staying with us and giving your valuable feedback. I have taken note of the concern areas that you have highlighted and i am personally looking at what went wrong. I assure you that this is not a practice but i will close any loop holes that we may have and correct it. I apologize that your stay with us was not a comfortable one. Hope you would give us another opportunity to serve you once again.

With warm regards

Gaurav Suri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Promenade

Address: 23, Goubert Avenue | opp. Gandhi Statue on Beach Road, Pondicherry 605001, India
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Pondicherry
#3 Business Hotel in Pondicherry
#9 Family Hotel in Pondicherry
#11 Romantic Hotel in Pondicherry
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Promenade 4*
Number of rooms: 38
Official Description (provided by the hotel):
The Promenade is a luxury boutique hotel on the ocean front of one of India's most beautiful and romantic towns. Most of the rooms overlook the shimmering waters of the Bay of Bengal. Stylishly designed rooms with wooden flooring, specially designed luxury bedding, LCD TV, work desk, Wi-Fi, tea-coffee maker, fully loaded mini bar & electronic safe. DVD player and movies on demand service. All rooms are accented with exquisitely crafted pure leather accessories & an inspiring leather head board. All baths come with a hand dryer, bath tub, magnifying mirror and international 'Bodyshop' toiletries. ... more   less 
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Also Known As:
The Promenade Hotel Pondicherry
Promenade Hotel Pondicherry
Promenade Pondicherry

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