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“A great leap in the past” 4 of 5 stars
Review of Neemrana's Hotel de l'Orient

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Neemrana's Hotel de l'Orient
17, Rue Romain Rolland, Pondicherry 605001, India   |  
Hotel amenities
Ranked #7 of 60 Hotels in Pondicherry
Certificate of Excellence 2014
Singapore, Singapore
Top Contributor
84 reviews 84 reviews
84 hotel reviews
Reviews in 64 cities Reviews in 64 cities
69 helpful votes 69 helpful votes
“A great leap in the past”
4 of 5 stars Reviewed June 9, 2012

Such a lovely and historical place, for a journey in the French colonial past of Pondichery. A lot of taste in decorating the rooms, which are very convenient, well furnished, and with their very unique personalities.

Conveniently located to visite the old city. Decent restaurant, although not the best in town

Stayed September 2011, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review, June 11, 2012
Dear Guest,

On behalf of the entire Neemrana team, we thank you for your kind and appreciative review about Hotel de l’Orient in Pondicherry. We are pleased to read about your experience at the property, including the appreciation of the decor of the rooms.

We have noted your feedback about the restaurant and will try our best to improve the same. Please feel free to send us your valuable suggestions at the email address mentioned below.
We look forward to welcoming you at our 26 properties across India !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
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English first
Jakarta
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 5, 2012

A beautifully restored former administrative building, located on a street parallel to the beach promenade and in the middle of the most picturesque streets and architecture of the French quarter. For those seeking "old world" charm this hotel feels more authentic than Le Dupleix and better maintained than the Hotel du Parc. No two rooms are the same, but we think the ones facing the front street should be avoided if you are easily disturbed by the occasional sound of car horns. Antique decor is very tastefully done and one gets the feeling of staying in a country house-turned-museum. The tranquil central courtyard is bordered on one end by the restaurant (good for outdoor breakfast) guarded by a friendly resident squirrel who we named Vikram Pandit. Note to restaurant management: the hot water dispensers look old and dirty, jams are delicious. Overall, service was good and cleanliness above average although WiFi didn't reach some rooms. We first saw this hotel in a coffee table book on "cool" hotels, looks even better in real life and worth the long flight to Chennai and the 3 hour drive to Pondicherry.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review, June 8, 2012
Dear Guest,

Thank you for your kind and appreciative reply about Hotel de l’Orient in Pondicherry. We are delighted to read about your experience at the property. This is what we aim to achieve and your review is a great motivator for our entire team.

Your feedback about the Neemrana jams and service is heartening. Further, we have noted your observation about the water dispensers and the corrective action has already been taken. Thank you for bringing this to our attention.

We hope that as you discover more of real India with Neemrana, you’ll find more to tell us about. We thank you for your continued patronage and look forward to welcoming you at our 26 properties across India !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 31, 2012

Quaint little bungalows, a deluge of bougainvilleas, emerald green-blue sea and black rocky stones guarding the lashing waves, Pondicherry stole our heart. We fell in love with the little town.

Hotel de l'Orient, where we stayed added to the spell of love at first sight. A delightful 18th century mansion, restored and brought to life. With non-identical suites and rooms named Mahe, Chandernagore, Karikal, Calicut, Yanaon and so on, it oozed old world charm wherever we went and whatever we touched. A central courtyard with a giant neem tree, this is where we had our breakfast.

In the evenings when we were back in our hotel room, the freshly made bed would have a fresh garland of jasmine adorning the pillow, with it's delicate fragrance caressing the air we breathed in as we retired for the day...

Room Tip: We stayed in Mahe, ground floor
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  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review, June 4, 2012
Dear Guest,

We are delighted to receive your warm and appreciative review about Hotel de l’Orient in Pondicherry.

This is what we strive to achieve and it is always heartening if someone at the receiving end can sense the effort and the love.

Thank you for your continued patronage to the Neemrana non-hotel Hotels. We look forward to welcoming you at our 26 properties across India !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 27, 2012

If there is one thing this hotel has loads of it is character. The Neemrana group and INTACH have done an absolutely amazing job of restoring the property. There are a series of photos in the hotel that capture how the restoration was undertaken. The property is also a winner on the aesthetics count as is characteristic of most Neemrana properties.

Having stayed here on many occasions I have to say that the service is more than lacking.

The food is really nothing to write home about and the breakfast is very average.

The reason we keep going back despite the service is the location and the ambience of the place.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review, June 2, 2012
Dear Guest,

Thank you for your valuable review about Hotel de l’Orient in Pondicherry. It is guests like you that continue to reinforce our philosophy of preserving India’s heritage by converting unused and ruined buildings into assets.

We are disappointed to read your feedback about the service and the food. The same has been conveyed to the hotel team and we shall try our level best to improve the same. Please do feel free to send us any specific suggestions at the email address mentioned below. It is our constant endeavour to improve our services and it is feedback such as yours which will enable us to do so.

Thank you for your continued patronage to the 26 Neemrana non-hotel Hotels.

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Top Contributor
100 reviews 100 reviews
23 hotel reviews
Reviews in 49 cities Reviews in 49 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed May 1, 2012

This is a lovely and characteristic hotel in a beatiful town of Pondicherry. All the details were according the original style and though our room was not huge, I highly recommend this hotel.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review, May 4, 2012
Dear Guest,

Thank you for your kind words about Hotel de l’Orient in Pondicherry. We are delighted to learn that you thoroughly enjoyed your stay with us. Your compliments have been conveyed to the hotel team.

It is guests like you that continue to reinforce our belief in our philosophy of putting new life into a ruin. We hope that as you discover more of real India with Neemrana, you’ll find more to tell us about.

Once again, thank you for your continued patronage to the 26 Neemrana non-hotel Hotels !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 15, 2012

Neemarana prmises a different flavour of stay in all their hotels and this one delivered as promised.

Good:
1. Feel and ambience: Nice place to feel relaxed as the overall property is well maintained by very polite and well behaved staff. Trees and wood( furniture stairs etc) sets the tone for the place that preserve the old times very well.

2. Location: The French Quarters is like a city within a city. Loved the feel of the place . Lot of French cafes to hang out.. Stroll on the streets like Romain Rolland, Dumas is wonderfully refreshing. Goubert Avenue area, just across the Romain Rolland street, comes alive in the night time with people. Must go for a stroll by the seaside.

Bad:
1. Do not expect a wide variety in Buffett offered.
2. Some of the rooms may not be to everyones' liking. Having said that i had a chance to look only at two rooms, Gingy(stayed) and Surate. So better to check the setting of the room ( especially the bathrooms) with some one who stayed in the room.

Room Tip: Surate is a NO from my side. It has bathroom and toilet area so close to the bed that it actually su...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review, May 4, 2012
Dear Guest,

Thank you for your kind words about Hotel de l’Orient in Pondicherry. We are delighted to learn that you enjoyed the ambience of the property and the service by the team. It is guests like you that continue to reinforce our belief in preserving India’s heritage.

Your feedback about the complimentary breakfast buffet has been communicated to the Chef and his team. Please do send us your suggestions at the email address mentioned below and we shall try our very best to incorporate them. At Hotel de l’Orient, the a la carte menu for lunch and dinner includes the famous Creole and Continental cuisine with a few seafood dishes, to suit a range of tastes and palates. Should you desire to taste a special dish or have a particular preference, you can certainly make a request at the previous meal, and the chefs will try and please you during your next visit.

We are disappointed to learn that you did not enjoy your stay in the Surate room. As you are aware, since Neemrana opened its doors, we have been working on a very different hospitality model that revives unused or ruined heritage structures. Every effort has been made to retain the original structure of the property and thus there are constraints in the room layouts. Each room is unique in terms of the size, style, and setup. For the convenience of our guests the hotel website has room descriptions including details about the bathrooms when there is a deviation from the norm. Our Sales team would be happy to help you in choosing a convenient room when you plan your next trip to Pondicherry.

We thank you for your continued patronage to the Neemrana non-hotel Hotels and look forward to welcoming you back soon !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2012

Housed in a quaint side street (well, all of the French Quarter seems to be made of only quaint little side streets :)), L'Orient is a wonderful place to stay at. We had taken up a room on the first floor and it was cutely tucked away allowing us a lot of quiet and privacy. we enjoyed pondy a little bit more than usual :) Definitely plan on coming back for another weekend getaway!

Room Tip: We stayed in the Karaikal room, which is a beautifully furnished room with gorgeous wooden furniture...
See more room tips
  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review, April 4, 2012
Dear Guest,

Thank you for your valuable review about Hotel de l’Orient.

We are delighted to learn that you thoroughly enjoyed your stay in the Karikal room. It is only the initiated traveller who appreciates authenticity!

We thank you for your continued patronage and look forward to serving you again soon !

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Neemrana's Hotel de l'Orient

Address: 17, Rue Romain Rolland, Pondicherry 605001, India
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Pondicherry
#4 Romantic Hotel in Pondicherry
#5 Family Hotel in Pondicherry
Price Range (Based on Average Rates): $
Number of rooms: 16
Official Description (provided by the hotel):
The magic of the whole Orient in one name: Pondicherry, where the French set up a new coastal lifestyle. Only a French flirtation with India’s bewildering diversity could have produced the refined and elusive magic of Pondicherry. Now, this French 18th century in India is brought alive again in a virtual art gallery with etchings and hand written postcards.Recreated in high-raftered ceilings with savonnerie rugs and easy chairs to lounge away the afternoons. Four poster beds – one accessed by three stairs! To help you recreate your past with dreams. Savour a French mansion full of Indian warmth.Enjoy fine Creole eating where Tamil spices mix with subtle French under-statement to titillate the palates of gourmets. ... more   less 
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Also Known As:
Hotel De l Orient
De l Orient Hotel

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