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“Good comfortable place” 4 of 5 stars
Review of Laila's County

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Laila's County
No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)   |  
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Hotel website
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Hotel amenities
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40% off room rate
Ranked #12 of 57 Hotels in Pondicherry
Bengaluru (Bangalore), India
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
“Good comfortable place”
4 of 5 stars Reviewed September 3, 2013

Its a clean and comfortable hotel. Rooms(stayed at Club room) are a bit small.
Near to many places of interest and restaurants in Pondicherry.
Food at hotel is average better go to many good restaurants around.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
    37
    29
    9
    3
    0
See reviews for
23
28
2
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Bengaluru (Bangalore), India
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 12, 2013

Location: The Location of the Hotel is good, its just 5 minutes walk to the main promenade in Pondicherry.
Service: The service of the staff is good.
Rooms:The rooms are a bit small, we stayed in the executive rooms. if you are traveling with kids putting an extra bed in the executive rooms is difficult. One of the rooms had the AC leaking on the bed throughout the night, the staff was prompt enough to resolve the issue next day.
Food : The food is OK, though they have complimentary breakfast the menu was repeated on both the days we stayed. The restaurant service is slow, we were informed that some of the staff were on leave due to the festival weekend. In general wold suggest people to try the local french cuisine instead of the food served at the hotel.
Others: Since the hotel is on a busy road, there is no dedicated parking, vehicles need to be parked at a space 5 minutes walk from the hotel. there is security at the parking and it is safe, but please note that it can only fit 4 small cars.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lancaster, United Kingdom
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 7, 2013

This hotel is nearly very good. The rooms are modern and well equipped, but tiny. The staff are helpful and friendly and the food was very good. However the wifi didn't work properly throughout our stay. We got a special offer at half price which made it good value. However at full price it would have been expensive. The location is probably at the wrong end of town for most of the tourist facilities.

Room Tip: Club rooms are only slightly bigger than standard rooms, and might be a bit noisy.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Trivandrum
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 12, 2013

Had actually booked this hotel because it had an offer on its pricing, was quiet let down when we saw the hotel in the night as it had a small entrance. But once we entered, it was a totally different story. The hotel staff was very helpful and courteous even though we had checked in pretty late in the night.The rooms were a bit cramped but was furnished well with a well stocked fridge and a coffee maker (didnt work though). It was simple, neat and comfortable.The toilets were also clean and very well maintained, but didnt have a shower curtain.It is only walking distance from the beach, the city centre, the park and had lot of good restaurants around it. The food in the restaurant was fine. The checkout was also hassle free and quick. Was really impressed with the behaviour of its staff.

Room Tip: Remeber the road in front of the hotel is a ONE WAY, do not try entering it directly from the main r...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bangalore, Karnataka, India
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 10, 2013

very close to many of the attractions in pondicherry especially beach road,. rooms were small but clean enough but had low lights. food quality was ok. hotel staff can guide you properly about the various locations.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 30, 2013

Stayed 5 Days for a Business Visit. Hotel Very much Suits for a Business traveler as well as tourist. Room was spotless & dirt free and out of my 5 days not even a single could find my room unattended. Special thanks to house Keeping Persons. They have only 12 Rooms but that is their biggest strength which helps them to give a very personalized service to each guest. The conduct of the entire hotel team was most congenial with helping attitude. Location of the Hotel is next advantage as it is totally away from the hustle and but close to action. The service in the Restaurant with a Single Staff handling the entire Guest was exceptional and the Rooftop Bar setup was miraculous.

Would recommend this Hotel to all my folks and myself for my entire future visit to Pondicherry.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 12, 2013

Nice hotel to stay close to the beach and the French colony
Good: 1. hotel staff guides you to places
2. Hotel has led lighting in rooms
3. Nice restaurant gives you tasty food
4. Hotel has bar and grill restaurant
Ok: 1. hotel is small but has everything you need
2.the rooms are small but have all facilities
Rooms have only one bed but can fit four people
3. Can't see view from room because compound wall is there but protects you from theives
4.lift is small but can fit 6 persons
Bad: staff sometimes make mistakes
Excellent hotel but staff make mistakes sometimes

Room Tip: Ordinary rooms are ok but suites may be better
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Laila's County

Address: No.8, Quai d' Ambour (Ambour Salai), Pondicherry 605001, India (Formerly The Mercure Hotel)
Phone Number:
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #12 of 57 Hotels in Pondicherry
Price Range (Based on Average Rates): $
Number of rooms: 12
Official Description (provided by the hotel):
A five minute walk away from the Bay of Bengal, Laila's County is a stylish boutique hotel offering opulent accommodation and wonderful five star service. Located in the heart of Pondicherry, the hotel is brilliantly done in style and has a distinctly modern interior. Laila's County believes in spoiling its guests with its service and hospitality and promises to be a one stop solution to all guest needs. ... more   less 
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