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“At Ocean spray” 4 of 5 stars
Review of Bonjour Bonheur Ocean Spray

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Bonjour Bonheur Ocean Spray
4.0 of 5 Hotel   |   7, 8, 9, East Coast Road | Majakuppam, Pondicherry 604303, India   |  
Hotel amenities
Ranked #28 of 57 Hotels in Pondicherry
Hosur, India
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“At Ocean spray”
4 of 5 stars Reviewed September 6, 2013

We had our batch meet. With families and friends we had a wonderful time. Meeting my friends after long time. Big swimming pool. Had our programme at hall and lawn. Good arrangements. Nice food. Suits all ages.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, October 30, 2013
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Bengaluru (Bangalore), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

We stayed at Ocean spray during our trip to Pondy. I must say this place is a real scenic beauty. With not much to see in pondy, a resort like this is ideal for relaxation and fun time. Spread in acres and built on a man made lake, this resort is every bit a travellers paradise. Do not miss the clean and serene beach nearby.

Room Tip: All rooms have a good view. Do not miss the beach nearby.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, October 30, 2013
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
5 of 5 stars Reviewed September 4, 2013

I went there with my hubby for our first anniversary. Had requested them earlier to make it special for me. And thats what they did. sooper rooms... lovely food. Arranged for a candle light dinner like never before. The Candle light dinner was the best part of our trip. I would recommend this place for anyone going to Pondicherry.
If you are a couple. Do opt for the candle light dinner. It costs about Rs. 2500 for a couple.. tottaly worth it. sooper menu to select from as well.

Room Tip: We chose the cascade room. Which had a lake view and was worth it. I had taken a deal from Groupon w...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, October 30, 2013
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 3, 2013

Property is very good and huge but looks like it is overwhelming for the management to take care of it. We stayed in Bermuda villa which was on one end of the property and they had sadly only 1 golf cart working so either one walks or wait for 20 mins. Villa was nice but was cramped if extra bed is put with a nice pier. Drawback was that it overlooked 3 other villas so if all are occupied then privacy is compromised. Buffet was ok in fact food in general was passable. We were there on weekdays so not much crowd so the service was not bad but with more crowd it would be challenging. Facilities wise used the spa which was ok for the price charged, bar was not stocked with imported liquor s. so overall OK experience.

Room Tip: Villas can be avoided if the resort is full. Otherwise try one closer to the property
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, October 30, 2013
Greetings from BONJOUR BONHEUR Ocean Spray!!!

Thank you very much for sparing your valuable time for giving us feedback during your recent stay with us. At the very outset we would like to apologize for the inconvenience caused to you during your stay. I have noted your points of concern. We have discussed your feedback with the concerned department team members to avoid any recurrence of a similar experience in the future.
It is our constant endeavor to exceed guest expectation but seem to have fallen short of it this time we request you to take this as an isolated incident, rest assured; we shall ensure no such recurrences of this in future.
We would ensure that these gaps and lapses as experienced by you are strengthened and adequate measures taken to be consistent.
We look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 28, 2013

I have just returned from my trip to Ocean Spray and i must say, it was FANTASTIC. The resort is true to its tagline 'leave the world behind'. It is very beautiful, the pics u see on the website are true. The resort has some of the best people who are very warm and try and do everything to make your trip a memorable one. Since it was my wife's birthday, I asked them and they arranged for a 'Dinner on Boat' which my wife loved. The rooms are spacious, I took the Heavens which has an open air Jacuzzi and it was really good. The food is not very great and a bit expensive, avoid eating north indian cuisine. try and go for chinese and continental. The spa was good too. They do miss a few finer details like the hammock in the garden was broken and the seats near the pool were not clean, but overall i loved my stay there. One important thing, the wi-fi in the rooms is not good. So try and use the one in the lobby. A little more training to the warm staff and attention to few finer details and this will be among the best hotels in India

Room Tip: Go for Heavens. It is there best room with open air jacuzzi. Am experience worth having.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, October 30, 2013
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coimbatore, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 26, 2013

property is good
service really bad
I ve stayed in 401 room A/C not working 2days nobody rectified it very difficult to stay inside the room
Room is not clean so much dust
Continous smoke coming from outside( some industry)
Food atleast 3times costlier
Breakfast we ordered one masala roast masala in that was a spoiled one server told me now we changed a new one shall i give that
cheak out nobody come to help luggages out (busy- reply from reception )

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, October 30, 2013
Greetings from BONJOUR BONHEUR Ocean Spray!!!

Thank you very much for sparing your valuable time for giving us feedback during your recent stay with us. At the very outset we would like to apologize for the inconvenience caused to you during your stay. I have noted your points of concern. We have discussed your feedback with the concerned department team members to avoid any recurrence of a similar experience in the future.
It is our constant endeavor to exceed guest expectation but seem to have fallen short of it this time we request you to take this as an isolated incident, rest assured; we shall ensure no such recurrences of this in future.
We would ensure that these gaps and lapses as experienced by you are strengthened and adequate measures taken to be consistent.
We look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 22, 2013

The property is beautiful. But the staff is not well trained.
They do not understand english, or maybe choose to ignore.
The traditional food served was very tasty, but priced on the higher side.
They were not able to manage the long weekend crowd. The buffet spread was empty, on all days. we had to wait and request for food.

Room Tip: Choose the cottages, as they might get better service.
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, October 30, 2013
Greetings from BONJOUR BONHEUR Ocean Spray!!!

Thank you very much for sparing your valuable time for giving us feedback during your recent stay with us. At the very outset we would like to apologize for the inconvenience caused to you during your stay. I have noted your points of concern. We have discussed your feedback with the concerned department team members to avoid any recurrence of a similar experience in the future.
It is our constant endeavor to exceed guest expectation but seem to have fallen short of it this time we request you to take this as an isolated incident, rest assured; we shall ensure no such recurrences of this in future.
We would ensure that these gaps and lapses as experienced by you are strengthened and adequate measures taken to be consistent.
We look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bonjour Bonheur Ocean Spray

Address: 7, 8, 9, East Coast Road | Majakuppam, Pondicherry 604303, India
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Pondicherry
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bonjour Bonheur Ocean Spray 4*
Number of rooms: 100
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Also Known As:
Bonjour Bonheur Ocean Spray Hotel Pondicherry

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