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“Good place for a weekend” 4 of 5 stars
Review of Bonjour Bonheur Ocean Spray

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Bonjour Bonheur Ocean Spray
4.0 of 5 Hotel   |   7, 8, 9, East Coast Road | Majakuppam, Pondicherry 604303, India   |  
Hotel amenities
Ranked #28 of 57 Hotels in Pondicherry
Bengaluru (Bangalore), India
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
“Good place for a weekend”
4 of 5 stars Reviewed January 22, 2013

Well appointed rooms, prompt service and good food. We stayed for a day and I liked this place. Would recommend to spend a couple of days here, especially if you are with family and kids. The place a is a bit far from Pondicherry town but I liked it. It is a lot quieter.

Room Tip: open to sky Jacuzzi room
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, November 9, 2013
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Bengaluru (Bangalore), India
1 review
4 of 5 stars Reviewed January 20, 2013

We visited this hotel during Diwali - 2012 with a family friend... The hotel facilities are superb ... designed beautifully ... When we reached there, we were reminded of our stay at Hyatt, Goa ... warm reception area. Also the water body around the resort gives a sense of peace .. They have some activities and biking and have a good spread of buffet meals. The staff is co-operative. My daughter really enjoyed her time at the pool - she could just lie down under the fountain area, around the kids pool as well as swim when she wanted. We also had a good time with our family friends sitting around the patio. The girls had a great time playing with each other and feeding the fish.

What I did not like though is the fact that the place was over crowded with unruly people who did not know how to behave ... My sense is that Ocean spray sold too many cheap offers - these were picked up by people who had never been to a 4-5 star category hotel before... So the meal times were a rush with loud people almost shouting in your ear and pushing you when you are trying your way around the buffet meals.

Room Tip: All rooms are good. No need to worry about selecting a good one.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, November 9, 2013
Greetings from BONJOUR BONHEUR OCEAN SPRAY!!!

Thank you very much for sparing your valuable time for giving us feedback on the hotel and appreciating the service provided to you during your stay
It is our constant endeavor to exceed guest expectation. We would like to bring to your attention that we are continuously upgrading our product to ensure a high standard for travelers like yourself and your feedback is important to ensure that.
Once again we would like to thank you for constructive feedback and we look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
102 reviews 102 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 19, 2013

I stayed here for 3 nights and had very good experience. Welcome and reception area, location is excellent. Beach is walking distance. Resort is really very beatiful and prime location and spread in big areas. It had it all kinds of amenities and facilities. it had very good playing grounds as well, we played a cricket at 6am, was really a fun. Rooms were neat and clean, and well maintained. Variety of breakfast is excellent. Service wise is OK, took long time respond. Management is not well trained and lack experience in managing things. Overall, good experience, will come again too in future and do recommend to others :)))

Room Tip: every room has beatiful facing...over looking small lake and some palm trees.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, Front Office Manager at Bonjour Bonheur Ocean Spray, responded to this review, November 9, 2013
Greetings from BONJOUR BONHEUR Ocean Spray!!!

Thank you very much for sparing your valuable time for giving us feedback during your recent stay with us. At the very outset we would like to apologize for the inconvenience caused to you during your stay. I have noted your points of concern. We have discussed your feedback with the concerned department team members to avoid any recurrence of a similar experience in the future.
It is our constant endeavor to exceed guest expectation but seem to have fallen short of it this time we request you to take this as an isolated incident, rest assured; we shall ensure no such recurrences of this in future.
We would ensure that these gaps and lapses as experienced by you are strengthened and adequate measures taken to be consistent.
We look forward to having you again with us and assure you of the best of our attention at all times

Happy To Serve You,
Srinivasan C
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
INDIA
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 17, 2013 via mobile

When we checked in we were told that if we upgrade to the Heavens category from Fern, we would get a bigger room, pay Rs 1500 extra per night . Since we had children, thought it would be a fine idea. But after comparing , we found that only the jacuzzi in the balcony, and a higher floor were the advantage, rest room size was same.
2nd bad point was the daily house keeping, . They would always keep only 1 towel for a family to share , and no soap replacement after removing the old soap, no used glasses removed or replaced. 2 star service in a 5 star resort.
3rd thing was that the Asian exclusive restaurant was not operational in Jan peak season . Neither was the pool bar.
Only u could order at the coffee shop.
4th Breakfast was good not excellent.
5th power backup was not instant, there was a gap of 20 sec, not ok for a resort.
Never stay in their villas, very poor service for the price u pay and the size is also small, long walk, at night the pathways are not lit up.
Their room service was good and prompt.
The staff is very courteous and helpful.
The resort is ideal for relaxing and , the pool is lovely.
There's no beach. U can't see the sea either, only feel the relaxing sea breeze.
Yes they don't have ramps, so babies in strollers and handicap people will have a tough time .

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, General Manager at Bonjour Bonheur Ocean Spray, responded to this review, March 16, 2013
Dear Guest,

Thank you for spending your valuable time to leave your feedback on TripAdvisor.

I also take this opportunity to apologize for the inconvenience caused during your stay.

We are delighted to note that you had a comfortable stay.

I look forward to your goodwill and kindness and not allow this experience to color your impression of our usual standards and services.

Looking forward for an opportunity to serve you again..



Warm Regards

Ashok.C
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 8, 2013

Not worth for price .....only thing good is the beauty of hotel....but very poorly managed....swimming pool was filled with people wearing cotton clothes...inspite of giving them a wake up call on many issues ..management was least interested.....crowd in hotel was pathetic ...because of some cheap deal of stay floated by management......

Room Tip: Stayed at 3rd floor with open jacuzzi ....view is good from there
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, General Manager at Bonjour Bonheur Ocean Spray, responded to this review, January 31, 2013
Dear Guest,

Thank you for your valuable feedback. It will indeed further help us to serve our guest better.

We deeply regret the inconvenience caused and hope that you will accept our humble apologies for any incommodiousness with regard to your stay.

Your constructive suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected of us if not surpass the same.

I look forward to your goodwill and kindness and not allow this experience to color your impression of our usual standards and services. Looking forward for an opportunity to serve you again..

Warm Regards
Ashok.C
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 6, 2013

We just had out stay at Ocean Spray from Jan 3-5th and it was awesome!
We reached the resort very very early (at 7:30 AM) were told there's an option of checking in early for Rs.3000 which we felt was too steep so we opted to explore the resort and have breakfast instead..

They let us take our rooms early at 11:00AM which was a great gesture on their part..
Food was awesome, expensive but tasted heavenly.. The restaurant well lit and hand nice music on.. The room was clean, we opted for Cascade which is a little better than fern i guess..
The bathroom was clean and view from the balcony was priceless.. The swimming pool was huge.. and had loads of curves and corners for privacy.. Well maintained and clean.. Has a bar right in the middle.. and they did serve liquor dunno what the senior contributor is talking about..

The Bermudas are cottages with balcony which stretches into the man-made lake and are perfect for a candle lit dinner.. The staff was courteous and well behaved..

The resort does not claim it has a private beach so we will let it be., also we never had a chance to access the beach as there was enough to do for 3 days.. This resort is only 2-3 years old and they have done a tremendous job in making this holiday very very special..

I've stayed at better resorts like Bon Ton, The Leela and Ramada Caravela.. But Ocean Spray is well on its path of being there..

Inside scoop : They are opening soon at Bangalore !! Good.. Coz there's not one resort which can compete with Ocean Spray in terms of VFM!!

Room Tip: Not sure , but it's in this order fern<cascade<heavens<bermudas .. Go for Heavens or Be...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, General Manager at Bonjour Bonheur Ocean Spray, responded to this review, March 16, 2013
Dear Guest,

Thank you for spending your valuable time to leave your feedback on TripAdvisor.

We are all delighted to note that you had an enjoyable experience at our hotel. We would like to acknowledge your suggestion & kind compliments.

Your continued patronage and suggestions are vital part of our growth; we're committed to total guest satisfaction.

The team and I, eagerly await your return in the not too distant future.


Warm Regards
Ashok.C
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2013

The resort no doubt is a good but pretty expensive one.The so called lake needs to be maintained well as we lived in bermudas and there we could see the lake maintenance.We had been for the new year eve and the stay was good.Rooms were neat when we checked in and the staff is good and curteous.The new year party was not all that good and the dance performances were bad.There is a temple near by and the music of this temple is quite disturbing in the resort.I was quite irritated with this and a lot of crows to add to this.But my daughter enjoyed by seeing the ducks swimming near our balcony(bermudas hv extended balconies in to the water body) and also the fish in the lake.The biggest drawback is they dont have a private beach.And if you are travelling from bangalore, beware it takes 7 long hours.There s a li l confusion in the routes,,,the right route to be followed is b'lore-Hosur-Krishnagiri-Vellore-Kanchipuram-Chengalpatt-Tindivanam-Pondy.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanspray2010, General Manager at Bonjour Bonheur Ocean Spray, responded to this review, March 16, 2013
Dear Guest,

Thank you for your valuable feedback. It will indeed further help us to serve our guest better.
We are delighted to note that you had a comfortable stay.

I look forward to your goodwill and kindness and not allow this experience to color your impression of our usual standards and services.

Looking forward for an opportunity to serve you again..



Warm Regards
Ashok.C
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bonjour Bonheur Ocean Spray

Address: 7, 8, 9, East Coast Road | Majakuppam, Pondicherry 604303, India
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Pondicherry
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bonjour Bonheur Ocean Spray 4*
Number of rooms: 100
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Also Known As:
Bonjour Bonheur Ocean Spray Hotel Pondicherry

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