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“excellent french cusine” 4 of 5 stars
Review of Hotel De l'Orient

Hotel De l'Orient
17 Rue Romain Rolland | Hotel de L'Orient, Pondicherry 605001, India
+91 413 2343067
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Ranked #18 of 220 Restaurants in Pondicherry
Certificate of Excellence 2014
Price range: $8 - $11
Cuisines: International, Asian
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Outdoor Seating, Reservations
Description: Topping my list of favourites in Pondicherry would be the HOTEL DE L'ORIENT on Rue Romain Rolland, which remains true to its Neemrana non-hotel ethic in its sublimely atmospheric CARTE BLANCHE courtyard restaurant. I honestly couldn't decide which I liked more - the soup glacee aux concombres et amandes, a truly light and delicious cold soup made with cucumber and almonds or the equally refreshing figues sechees aromatisees a l'eau de rose (oranges, dates and dry figs in a salad dressed with rose water).
New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“excellent french cusine”
4 of 5 stars Reviewed October 13, 2013

I made a stop there as it was recommended by trip advisor customers feed back and it was extremely nice. The hotel makes you feel like you are back in French colony time. Decoration is simple and of good taste. The menu was Italian on that night and we enjoyed it for a correct price. I cannot rate the rooms as we stayed elsewhere. Everything was fine except, like always in India, the red wine got served at ambient temperature which means 30 degrees. ..a disaster. 18 would be acceptable. french cusine is good and its a heritage property so it maintain very well!!!! njoy a lot we again

  • Visited July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Hotel De l'Orient, responded to this review, October 16, 2013
Dear Guest,

Thank you for your kind words about the Carte Blanche restaurant at the Hotel de l’Orient heritage hotel in Pondicherry.

We are pleased to learn that you thoroughly enjoyed the ambience of the property. Your appreciation about the cuisine has been conveyed to the Chef.

Please be assured that your observation has been noted and the corrective action has already been taken.

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 reviews from our community

Visitor rating
    54
    56
    17
    8
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Alicante, Spain
Senior Contributor
36 reviews 36 reviews
10 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
“Not good service”
2 of 5 stars Reviewed October 10, 2013

While our stay at Pondicherry we went for lunch to this Restaurant and although they tried to be helpful in serving non spicy food, we had to hand back the dish as they hadnt taken any notice of our instructions and they didnt like it.

We went back another day also for lunch and were denied the possibility to have lunch there.

This Restaurant looks very nice in open air mainly but the people are disgraceful.

  • Visited September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Hotel De l'Orient, responded to this review, October 16, 2013
Dear Guest,

Thank you for your feedback about the Carte Blanche restaurant.

We are sorry to learn that your experience did not match up to your expectations. Please accept our sincere apologies for the trouble faced.

Please be assured that your feedback has been conveyed to the Manager and the necessary instructions have been given to ensure that the same does not recur in the future.

We do hope that you will give us a chance to overlay your past experience with a fresh and memorable one.

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Top Contributor
60 reviews 60 reviews
19 restaurant reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
“Excellent”
4 of 5 stars Reviewed September 30, 2013

I made a stop there as it was recommended by trip advisor customers feed back and it was extremely nice. The hotel makes you feel like you are back in French colony time. Decoration is simple and of good taste. The menu was Italian on that night and we enjoyed it for a correct price. I cannot rate the rooms as we stayed elsewhere. Everything was fine except, like always in India, the red wine got served at ambient temperature which means 30 degrees. ..a disaster. 18 would be acceptable. Please correct that

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Hotel De l'Orient, responded to this review, October 3, 2013
Dear Guest,

Thank you for your kind words about the Carte Blanche restaurant at the Hotel de l’Orient heritage hotel in Pondicherry.

We are pleased to learn that you thoroughly enjoyed the ambience at the property. Your appreciation about the cuisine has been conveyed to the Chef and his team.

Please be assured that your observation has been noted and the corrective action has already been taken.

We thank you for your visit and look forward to welcoming you back soon !

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Contributor
24 reviews 24 reviews
12 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
“Not worth a visit”
3 of 5 stars Reviewed September 6, 2013

Made reservations as we were a large group. Took some time to find the place. Outdoor seating looked nice but opted for the indoors one as it was quite hot. Very uncomfortable chairs. Cushions kept falling off the flimsy chairs. The table linen looked worn out. The menu had french titles for most of the dishes with translations. We ordered a fish gravy after confirming with the waiter that it was prepared south indian style. The gravy was too sweet - definitely not south indian. The veg gravy recommended by the waiter as not spicy was on the spicier side! The pesto we ordered was served in a kids portion. The mixed fruit mocktail we ordered was so sour, we had to call the waiter and ask if old fruits or alcohol was used. Thankfully they did not charge us for the juice. The banana lassi had very sour curd and could not taste the bananas. Meal was very dissapointing and pricey for the quality. The waiter also did not recommend any house specialty. Ambience of the place was not bad but the food was not worth it at all. Cannot recommend.

  • Visited September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Hotel De l'Orient, responded to this review, September 11, 2013
Dear Guest,

We are sorry to learn that your visit to the Carte Blanche restaurant did not work out as expected.

We are writing to apologise and to offer an explanation.

At the Carte Blanche, we serve Creole and Continental cuisine with a few seafood dishes, to suit a range of tastes and palates. Should you desire to taste a special dish or have a particular preference, you can certainly make a request at the previous meal, and the Chefs will try and please you.

The F&B service team has pulled up and given the necessary instructions to ensure that the same does not recur in the future !

We do hope that you will give us a fair chance to overlay your past experience with a fresh and memorable one.

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice Restaurant”
3 of 5 stars Reviewed September 5, 2013

The ambience of the Restaurant is very nice. It is situated in the inner couryard of an old heritage building, which is very well restored by the Management. Being a French colony, one expects more of a French cuisine, which is not enough on the Menu card.

Visited August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeemranaHotels, Guest Relations Manager at Hotel De l'Orient, responded to this review, September 9, 2013
Dear Guest,

Thank you for your kind review about the Carte Blanche restaurant at the Hotel de l’Orient heritage hotel in Pondicherry.

We are pleased to learn that you thoroughly enjoyed the ambience. Your compliments about the restoration have been conveyed to the Co-Chairmen and the restoration team.

At Hotel de l’Orient, a very interesting and subtle blend of South Indian and French culinary art known as “Creole” cuisine is served. The recipes were passed on to the Chef by old Pondicherrian families and feature a mix of sea food, meats, vegetables and rice, all prepared with the right spices and touches.

We thank you for your visit and look forward to welcoming you back soon !

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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