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“Wonderful hotel, close to everything” 5 of 5 stars
Review of The Richmond, Puducherry

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The Richmond, Puducherry
3.0 of 5 Hotel   |   12 Labourdonnais Street | Near old Law college, Pondicherry 605001, India   |  
Hotel amenities
Ranked #19 of 57 Hotels in Pondicherry
Manhattan, New York, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Wonderful hotel, close to everything”
5 of 5 stars Reviewed May 1, 2012

Just completed three days at The Richmond and loved it. Rooms are small but very nicely appointed, clean and stylish, bed very comfortable, excellent water temperature and pressure. Free WiFi in the room is a definite plus. Restaurant is good, not great but perfectly fine if you don't feel like going out -- actually has better croissant than most hotels in the US, perhaps expected considering Pondy's French colonial past. Location is great, a 5 minute walk from the water, with other French Quarter sites within a short stroll (by my definition of short stroll, coming from a confirmed walking New Yorker). Auto rickshaws are abundant should the heat or distance be too much for you.

Some reviews have mentioned the noise from the kitchen coming up through hotel. In my experience with a second floor room, while I could hear some kitchen noise it was in no way objectionable or did it disturb my sleep or stay in any way (again though, I'm used to a lot of street noise inside at all times, from living in lower Manhattan).

Room Tip: Higher floors probably have less noise from kitchen/restaurant/bar than the first floor.
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  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Benidoleig, Spain
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 15, 2012

Very nice building. Very nice staff. Bedroom not really what i expected.I think i will stick to purpose built in the future.

Room Tip: Not my first choice but good value
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  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this review, April 11, 2012
Dear Valued Guest,

We thank you for your comment on trip advisor.

Your feedback regarding the service of our staff shall be conveyed to them.

We look forward to welcome you back on you next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 9, 2012

"Discover the meaning of hospitality" is the less suitable motto The Richmond could choose. The location is nice but that's it! We stayed two nights there and almost couldn't sleep. Room was attached to the next one through a simple door and worst is all the noise from the kitchen could be heard through the ventilation. All night long people were cleaning dishes while talking loudly. While it lasted hours, breakfast was not ready in the morning! Nothing was set at 8 am. We ordered tea and waited for 40 minutes to receive one cup (yes for 2 people!). We were off for Mamallapuram and couldn't wait… In the evening we were refused drinks at 10pm being explained it was too late. The staff is supposed to serve you later according hotel rules however. We were told to use the minibar instead (and have to pay more for it). Next night, same noisy nightmare and breakfast not ready! While going to reception to complain my wife got smashed by the door opened by one of the staff who didn't look through it! Even not one word of excuse! We did the check-out and went for a walk asking the bags to be at the reception at 1pm. When we came back, hours later, nothing had moved, the staff was still having fun on facebook. We were told to help ourselves with the bags! By that time, the receptionist told our taxi driver to come back later as we were not ready!!! We saw other customers complaining about disorganization of transports and service. The staff is definitively behaving very loosely spending hours on internet and probably adding excellent comments about The Richmond. All in all we must say that there are so many hotels around Pondicherry that you'd better stay away from this one.

Room Tip: Avoid attached rooms as doors are very thin. Don't forget your earplugs
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  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this review, April 12, 2012
Dear Valued Guest,

We thank you for your feedback on trip advisor.

I personally apologize for the inconvenience caused to you during your stay with us.

We have already taken necessary steps on improving the areas highlighted in your feedback.


We look forward to welcome you back at “The Richmond” Puducherry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 4, 2012

Stayed here for 2 days and the stay was really memorable. The rooms are value for money and it location is one of the main advantage. Its located right in French colony and walking distance from the waves. Food is good but you should try outside. Satff is excellent. Overall place to stay if in Pondy.

Room Tip: If travelling with more than one family, take the adj rooms since they are connected.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this review, April 11, 2012
Dear Valued Guest,

We thank you for your feedback on trip advisor.

We are pleased to note that you had appreciated in our hotel location, Food & Service during your stay. Your feedback has been conveyed to our Staff.

We look forward to welcome you back at “The Richmond” Puducherry.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Top Contributor
203 reviews 203 reviews
53 hotel reviews
Reviews in 64 cities Reviews in 64 cities
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed February 21, 2012

This is a comfortable and clean, if somewhat tired, colonial-style hotel that has been renovated, but not very well.
Positives
1. Great location within walking distance of the Promenade (there is no beach at this point). It’s close to shopping and restaurants.
2. Good sized rooms with comfortable beds and bathroom.
3. Staff are friendly and very helpful and can arrange airport pickup and transfers.
4. Restaurant is small but has a pleasant ambiance with good lighting.
Negatives
1. Noise from work area above 3rd floor 1204 – there was pounding at 6:30 a.m. and noise through bathroom vent from workers above
2. Plastic faux wood flooring in the room is hardly in keeping with colonial style.
3. Breakfast – minimal selection and inefficient service. Yes you can order eggs, but they leave them sitting around until they get cold before they serve them. But they did go out and buy bananas when we asked for them at one breakfast.
4. Wifi not in room, but Ethernet is available

Room Tip: Avoid 1204. Some rooms have no outside windows.
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this review, April 11, 2012
Dear Valued Guest,

We thank you for your feedback on trip advisor.

We are pleased to note that you had appreciated on the ambience & friendliness of the staff.

We will take necessary action on improving the areas highlighted in your feedback.

We look forward to welcome you back at “The Richmond” Puducherry.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DELHI,INDIA
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 16, 2012

We went for a short trip to Puducherry, and decided to stay at Richmond. The location is perfect as its near to the Pondi Main Beach as well located near the shopping area but still its very serene. The staff is very helpful and well-mannered. The rooms were clean and all the basic amenities were already provided in the room. Simply Loved thier Morning Buffet.
Wish to stay again in future..Cheers !!!

Room Tip: For a couple, I would recommended to take their Standard Room !!
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this review, April 12, 2012
Dear Valued Guest,

We are pleased to note that you had appreciated our hotel location, Service & Breakfast.

I will certainly convey your comments to the team.
We look forward to welcome you back at “The Richmond” Puducherry..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 3, 2012

Vacationed with family in December - lovely French ambience in this small yet pretty hotel.
We were here on the night that a cyclone hit Pondicherry.
We arrived in Pondicherry to a charming city but left after the cyclone had caused so much devastation to the buildings and general infrastructure.
I have subsequently read that the city recovered quite quickly - the human spirit is wonderful and condolences to those who lost loved ones.
The staff mopped and cleaned tirelessly throughout and even managed to serve Breakfast.
Compliments to them!
I will never forget the impact of our stay in Pondicherry. best wishes to everyone.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THERICHMOND09, General Manager at The Richmond, Puducherry, responded to this review, April 11, 2012
Dear Valued Guest,

We thank you for your Positive comment on trip advisor.

We look forward to welcome you back on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Richmond, Puducherry

Address: 12 Labourdonnais Street | Near old Law college, Pondicherry 605001, India
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 57 Hotels in Pondicherry
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Richmond, Puducherry 3*
Number of rooms: 14
Official Description (provided by the hotel):
The Richmond, Puducherry is the fifth property of The Residency Group of Hotels. The Richmond has 14 well appointed rooms with the following in-room facilities: 1.Tea/Coffee station. 2.Digital safe. 3.Well stocked Mini-bar. 4.Hair dryer. Location: Immediate proximity of the promenade beach. In the quiet French colonial quarter, Pondicherry is completely accessible from here. ... more   less 
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Also Known As:
Richmond Puducherry Pondicherry

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