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“Pure Indulgence!!” 5 of 5 stars
Review of Hotel Mar y Sol

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Hotel Mar y Sol
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3.0 of 5 Hotel   |   Avda Amsterdam 8, 38650 Los Cristianos, Arona, Tenerife, Spain   |  
Hotel amenities
Ranked #9 of 14 Hotels in Los Cristianos
Durham UK
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Pure Indulgence!!”
5 of 5 stars Reviewed July 10, 2013

My sister and I took my brother (who is cerebrally palsied and uses a wheelchair) to Mar-Y-Sol for the 3rd time in June 2013.
It is absolutely fantastic. Sis and I are not getting any younger and staff could not have been more helpful - from Rueben on reception (who slips easily and admirably into at least 4 languages!) to the restaurant staff (who will bring you anything if you can't carry it) to cleaners (regular clean linen and towels and scrupulously clean apartments and public areas) to sports and entertainment staff and therapy centre (we all had a back massage by the very able and professional Sara)
You can hire ANYTHING from Lero hire centre to help with disabilities, from pool floats to electric scooters to special beds and even care help. Your choice of shower chair comes free with the booking, There is a pick up service from the airport and free shuttle down to the beach daily.
The food is fantastic - full international cuisine(we even got a normally burgers and chips bro. to eat vegetables and salad!) but they also had special theme nights(Asian and Spanish) and also chefs on hand who cooked specials in front of you at breakfast and evening meal.Every salad, fruit veg and cereal you could wish for, yoghurts, juices, deserts and more than 8 choices of main in the evening (even the odd burger and pizza if you just refuse to be adventurous!)

There are loads of lifts (all working when we were there!) lots of little patios with sunbeds at various levels, wide accessible corridors, 3 fab pools with hoists. a gym, a sports hall, outdoor chess, snooker and table tennis, a wifi room and free library - i could have stayed a month easily!! In fact, prices were so reasonable, my partner and I are going again for a week later in the year. It is great value for disabled people who have to also pay for a carer place - 1/2 the price of others we have visited - and twice the value.

Although Mar-Y-Sol is billed as a hotel - (we have been going since 1998) we regard it as a perfect package with all the amenities needed for disabled people and their families. They also welcome non-disabled people and it is an excellent deal for older people as everything is so accessible and staff are so friendly and helpful.

55 stars!!!!! well done Mar-Y-Sol

Denise

Room Tip: ask for one overlooking the pools - the light is wonderful and you can see the sea from most rooms
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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58 reviews from our community

Traveler rating
    27
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    10
    4
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed June 10, 2013

I have been to this hotel 4 times and cannot fault it. The facilities available are really good for wheelchair users and also able bodied. It's a lovely walk from Los Cristianos to las Americas and there is good access to the disabled beach. They have very tasty lemonade which quenches your thirst on a summers day once you have one you have to go back for more! The staff are very friendly and help out with all your needs. The are 3 pools and one pool has a hoist which allowed me to get out of my wheelchair to go in and swim. The pool is heated and has good water features to massage your body. There is a ledge which allows people to sun bathe in the water. The hotel rooms have nice accessible balconies to relax on. They have different themes at the restaurant each night and they provide accessories to fit in with the theme. Cocktails are available at the cocktail bar.

I really enjoy going to this hotel and am hoping to return some time this year for my 5th time. I would highly recommend it for anyone who has a disability. There are doctors and nurses on site and equipment such as hoists and beds available to hire. I have not found anywhere else as good as this in any other country.

Andrew Fraser

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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blackpool
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 28, 2013

we stayed in victorla court 1 and our apt was a few yards from mar-y-sol. we stayed for 3 weeks in may 2013. our holiday was ruined by the noise of renovation work coming from the mar-y-sol complex. work went on from 9-00 til 17-00 six days a week -- the builders took sunday off. there is hammering, drilling and the awful scream of the tile-cutting machine all day long. these renovations seem to be going on all round the complex. the noise is mentioned in the guest book from august 2011 so it seems like an ongoing long-term project, running for months or even years. if you are considering staying at mar-y-sol it may be prudent to check you are not near any of this work as you would not want to go through the racket we had to endure.

Room Tip: avoid renovation work
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 22, 2013

We stayed here for 5 nights back in April. 4/5 days were great, handy location & the pool is top range, however on our last day the assistant manager was very rude to myself and my partner when I inquired (subtly) about finding something unpleasant in our room. Her attitude was highly defensive. I've traveled the world with my partner and have never encountered such hostility towards a customer. Whilst the location of the hotel is great, for those who use manual wheelchairs the hill it is situated on is fairly steep.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nokia, Finland
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 6, 2013

I visited this hotel with my mother, who uses a manual wheelchair and is able to walk short distances. We were absolutely amazed by how well accessibility has been considered at this hotel, not to mention elsewhere in Los Cristianos! All walkways have ramps and there is a free transportation from Mar y Sol to an accessible beach, Las Vistas.

Right next to Mar y Sol, there is an equipment rental agency LeRo, from which we rented e.g. an electric wheelchair and other equipment to complement our holiday. LeRo also handles the accessible transportations from and to the Tenerife South airport.

Mar y Sol provides all sorts of activities. The heated pool was great for doing physio exercises and the gym hall provided a chance to play boccia, for example. In the evenings, there was always program at the restaurant (karaoke, quizzes, live music). The buffet was wonderful both for breakfast and dinner: there was always a large selection of food to taste. The staff was friendly and very easy-going.

The only downsides I can think of are the uphill location of the hotel and some glitches with internet connections. Pushing a manual wheelchair from the beach avenue up to the hotel was hard - consider renting an electric wheelchair from LeRo or taking a taxi, which is cheap. With internet, the connections were rather slow at times. Note that there is a free wi-fi available and two PCs (with a fee of few euros).

All in all, we will definitely visit Mar y Sol again in the future for easy vacationing that caters for special needs!

Room Tip: Already when making your reservations, you can ask for a shower chair to be delivered to the room.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hungary
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 28, 2013

We've just been again to Hotel Mary Sol in Los Christianos. It's still the very best wheelchair accessible hotel on Tenerife (and elsewhere too I must say). Will keep going back again and again ... :)) The heated pool is definately an asset which we enjoy very much. Not many heated pools on Tenerife! The food is very good, great choice. Lovely waiters and staff always ready to help. Very close to the accessible beaches and really, the whole area is accessible.
Would highly recommend to everyone looking for and accessible hotel and area.

Room Tip: We have been fully satisfied with all ot the rooms we have yet stayed in.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 18, 2012

A great hotel, with extremely good staff who always consider the needs of the guests, as a priority. My girlfriend and myself, both have a disability, we found it very easy to access, with great facilities. We availed of physio while in the Mar Y Sol Hotel, a good service and very reasonably priced. The food was excellent, it was great that we could eat different cuisines. The rooms were very generous in size and very well maintained. Le Ro provided a shuttle service to collect you from the airport and take you their, a great service, they also provide transport for trips around Tenerife. We will be returning in the very near future, very satisfied guests!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mar y Sol

Address: Avda Amsterdam 8, 38650 Los Cristianos, Arona, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Arona > Los Cristianos
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #9 of 14 Hotels in Los Cristianos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Mar y Sol 3*
Number of rooms: 160
Also Known As:
Hotel Mar y Sol Tenerife/Los Cristianos

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