We stayed at this complex for two weeks at the beginning of September, and I have to say we had a fantastic holiday. The apartment that we stayed in was absolutely huge, and it actually had a double bed which was a refreshing change from the twin beds that you nearly always get in apartments. There was also a very comfortable sofa bed in the lounge area which our daughter slept on - and slept very soundly at that!! We were on the ground floor, with a huge patio area and we were only 15 footsteps from the pool. Plus, we were right next to the kiddies splashpool and one of the kiddies climbing frames / slides and the kids club. Our daughter was only 2 at the time of our stay, so unfortunately was unable to join the Kids Club because the youngest age they take is 3. However, I have to say that she was not bored, as there is a creche, soft play and lots of toys to borrow from the kids club. The apartment and the whole complex was always kept very clean and tidy. Maids cleaned our room on a daily basis (except Sunday which is a well deserved day off for them). We always had clean towels and sheets, and the floors were always mopped. If you have any problems with the apartment, then the maintenance team are straight there to help you - very quick indeed. It is about a 20 minute walk into Los Cristianos but it is a very pleasant walk (not a walk across waste land like other reviews on this site have said). It is all pathways, and zebra crossings etc. A nice walk in the evening. Restaurants were all very reasonable, and we always found something we liked to eat. Even our little girl was spoilt for choice!! Reception staff were friendly and always helped with anything you needed. There is a free bus that goes to the beach twice in the morning and then brings you home in the afternoon, a nice ride on an air conditioned coach which our daughter absolutely loved!! Although the beach is very easily walkable too - being only 20 minutes or so from the complex. One down side is the bar prices and the supermarket prices. Both far too high which was very disappointing especially with the bar as having a young daughter, some nights we just wanted to get her in bed and have a few drinks on our patio. However, on the plus side we found a Mercadona supermarket which supplied us with all the cheap alcohol we needed!! I would recommend that you only use the on site supermarket for items that you desperately need, anything other than that I would say walk to the Mercadona which again is only 20 minutes away. Cabs cost approx 4 euros to get into Los Cristianos or Playa del la Americas. I would certainly come to this complex again as it catered for everything we needed, and we liked how a lot of entertainment was focused on the kids. Don't take everything to heart when reading bad reviews about this place - it is honestly very good value for money and if you have a young family, then this is the place to go. Enjoy your holiday!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.