We stayed at the hotel for a week (4-11 November). We were upgraded to a junior suite, which was gorgeous – an apartment over two floors complete with two bathrooms, two balconies and two TVs! I feel very uncultured saying this, but the TV gets BBC 1, 2 and ITV and Channel 4 which meant that we could watch Homeland on Sunday and to get the Channel 4 coverage of the American elections (fab!)
The staff were very friendly and often in the face of breath-taking rudeness by some of the guests; I mean, how difficult is it to learn to say 'please' and 'thank-you' in Spanish? There is a little bit of a wait at reception, but I figured this was good for me – forcing me into holiday time and holiday 'manana'.
The food on offer is fresh and delicious. There was plenty of salad, fruit and veg choice. As an extra treat, every night there was a great selection of cheeses to have with biscuits, grapes or quince jelly. As someone who doesn't really do puddings, the cheese course was a lovely surprise. My partner and I kept vowing not to have any and then giving in to temptation each evening. I also had fresh tuna steaks a few times and mackerel, which was delicious. Some people have commented on the variety – the lack of it. There isn't a great deal of variation, but I suspect most people don't eat a huge variety of foods at home and what was on offer suited us absolutely fine.
The hotel is one of the busiest ones we've stayed in. Meal times can involve queues, but there are signs up telling you what times are busy so you can make the decision about queuing if you want to eat at busy times or avoiding it. Fair's fair eh?
The red wine on offer was absolutely lovely. The on tap beer is Amstel, which pleased my other half. As an added bonus, you can get Bucks Fizz for breakfast. There are lots of cocktails in the all inclusive package, but I can't comment as I didn't try them.
We don't have children, so the adult only rooftop area with its amazing views was a bonus. It's blissfully quiet up there (I think all the adults using it are in unspoken agreement to be as quiet as possible).
All credit to the chamber maids too. They clean the rooms every day and there were some nice touches. On one day, the maid put out our obligatory cheesy pic (last year, we got a pic of ourselves on a camel and this year we got one of ourselves about to embark on a boat trip) and on another day, she arranged my nightwear artistically. I imagine it's a pretty thankless tasks cleaning up after hotel guests...
We didn't really take advantage of the entertainment on offer; however, we did see one of the shows – some very athletic and flexible girls dancing which was good. We also went along to a paella demonstration by Chef Julien on the Friday and it was absolutely excellent. Do see this if you get the chance.
Finally, there is a well equipped gym and the spa is great. You can get a jacuzzi/sauna/steam room/plunge pool hour for 10 euros and it's well worth it. I also paid for a couple of treatments in the beauty salon and they were lovely – very indulgent and the salon was really clean and beautifully equipped. There is a wide range of treatments to choose from.
Go for the top suites.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.