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“Another great holiday at paloma beach apartments” 5 of 5 stars
Review of Paloma Beach Apartments

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Paloma Beach Apartments
3.0 of 5 Condominium   |   Avenida Juan Carlos I, 43, 38650 Los Cristianos, Tenerife, Spain   |  
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Hotel amenities
Special Offer
FREE Wi-Fi in every unit
Leeds, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Another great holiday at paloma beach apartments”
5 of 5 stars Reviewed May 16, 2014

Just back from another great holiday at paloma beach apps second time we have been here
and have already booked again.
Very helpful staff, nice clean apartment, free wifi in the apartment, great location carn`nt wait to go back.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnParkes, Owner at Paloma Beach Apartments, responded to this review, May 22, 2014
Hi there and thanks for your review, glad to read positive comments about Paloma Beach Apartments and even better to read that you enjoyed your holiday with us.

We remain the only accommodation in Los Cristianos to provide free WiFi in every room!

Kind regards

John
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623 reviews from our community

Traveler rating
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135
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014 via mobile

We have just arrived back from Paloma after a wonderful week away. Can not recommend these apartments enough. If your looking for a clean, modern and comfortable apartment set in a great location for very competitive and reasonable price then Paloma beach is money well spent. Thank you for a great stay.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnParkes, Owner at Paloma Beach Apartments, responded to this review, May 15, 2014
Hi Dr Clewlow,

Thanks for taking the time to write us a review - it was a pleasure having you and I look forward to welcomng you back to Paloma Beach Apartments in the not too distant future.


Kind regards

john
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Luton
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 15, 2014

We stayed here for a week in May ! I have to say it's the best place I have ever stayed in Tenerife. Clean Apartments, WI FI FREE !!!!! which is just brilliant.

Friendly staff ! The Pool was so lovely and the lifeguard is such a nice guy.

All in all a great holiday - Thank you John and Staff and see you again in October.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnParkes, Owner at Paloma Beach Apartments, responded to this review, May 22, 2014
Hi Bootsie and thanks for your review!

I'm glad you had a great holiday with us at Paloma Beach Apartments. The lifeguard (Andres) is a diamond, probably the nicest guy in Tenerife!!!

Nice to see the Free WiFi continuing to go down well with guests, we remain the only accommodation in Los Cristianos to offer this in every unit!

I hope to see you back again soon.

Regards

John
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Wrexham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 14, 2014

Just back from a sunny week at these lovely apartments in a quiet area of Los Cristianos. We arrived after staff had gone, but we picked up our keys as had been arranged and got to our apartment easily from the instructions that were left for us. Helpful staff were available for any queries from 10 am to 6pm. Our large, one-bedroomed apartment was ideally situated on the third floor with a pool and sea view. It had everything we would need for our self catering basis. The lounge furniture was very modern, and we had a tv, video and radio. The kitchen fittings were a little dated, and there was only one power point for the kettle, the toaster and a microwave. But that didn't cause us too much trouble as we mainly ate out! We did get some sun on our balcony in the evening, but we were more entertained by watching the ferry coming and going from the harbour. The weekly bedlinen change and the fact that we had to move our own rubbish because of the maid service arrangements were all explained to us, and I suppose that all that would put up the prices. I was a little concerned when I saw the bar by the pool which was almost directly below our balcony, but we were not disturbed by any noise whatsoever. There are many bars and restaurants very nearby and the supermarket just a few yards from the front of the complex was great! I can recommend 'The Penny Farthing' a small bar where the hosts, Dave & Lou made everyone so welcome and were full of fun, and 'Rumours' restaurant for excellent home coooking. So, all in all, we were completely chilled out by the end of our week, and would certainly recommend a visit to this lovely apartment complex.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnParkes, Owner at Paloma Beach Apartments, responded to this review, May 15, 2014
Hi and thanks for a great review! I'm glad to hear you enjoyed your stay in our apartments. You make a good point about the lack of plug sockets in the kitchen - we are working to add more and update the kitchens.

The ommission of maid service is a deliberate decision we made - like you say it would push the price up considerably and we feel that our guests are generally content with a weekly linen change and towel changes every 2/3 days along with the benefit of the extra amenities we include in the price for example; Free Wifi, Free TV, Free DVD, Microwave, full oven, kettle and toaster etc. - other complexes charge for all of the above whereas we go more for "home from home" whereby you can do most things you would do at home, ie: cook a proper meal, watch Eastenders, Sky Sports..... use WiFi for free in the apartment, put a DVD on for the kids etc..

Thanks again for a great review, excuse me for going into greater detail on that point but it is something that gets mentioned regularly so this seemed like a good moment to expand on our policy.

I hope to see you again soon.

Regards

John
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Stevenage
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 14, 2014

We stayed here last year and gave it a 5, this year we stayed in a different apartment (T1-76) and it was just not up to standard. Cheap beds that were very uncomfortable, the living room suite was barely more than 2 uncomfortable soft chairs (meant to be sofa's).

The complex itself remains god value and very pleasant, perhaps they need to demand minimum standards for their letting apartments!!!

Room Tip: Unless it is upgraded do not stay in T1-76
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnParkes, Owner at Paloma Beach Apartments, responded to this review, May 15, 2014
Thanks for your review, this year you booked a private apartment and arranged this yourself on a holiday rental website (3 star review). Last year you stayed in an apartment which you booked via ourselves (5 star review)......

The apartments that are booked through us all meet a minimum standard and if any guests have issues they can make those issues known to us and we will act upon them and even move the guest if they are still not happy. If you book a private apartment we cannot move you to another apartment if you don't like it - after all you have made private arrangements with a third party.

In summary, I'm confused about why you'd put this review on Tripadvisor (to my businesses detriment) when you booked your apartment through a third party - also, since you gave us 5 stars last year when you booked directly with us, why would you then switch methods bypassing us completely and then complain on our review page about your bad experience????

Regards

John
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Chester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 10, 2014

Just arrived back ,we stayed in a one bed roomed apt ,not one of the modern ones you see pictures of so think it luck of the draw to which one you get ,very dark apt , balconies get no sun , but we had two balconies and our second one looked out to the sea small but ok for 2 adults and a lovely view ,the staff all seemed very helpful and paloma very clean , it's true there is no maid service just fresh towels every 3days and bed changed once a week ,this suited me and my husband as when we are on holiday we don't liked being disturbed by the maids , just shake your sheets beds done your on holiday so chill out , the area itself has bars and restaurants close by which are fantastic , please try the fillet steak AMAZING , the promenade is a lovely walk with more restaurants and bars than you could imagine ,beaches are not the best here but bit better one along the prom , the little rocky beach to the left if you go on you will soon find it's where the nudist go I soon found out and turned back, but all in all you will find no better in the area .

Room Tip: Ask for a sea facing room best views .
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnParkes, Owner at Paloma Beach Apartments, responded to this review, May 15, 2014
Hi there and thanks for your good review. I'm glad you enjoyed your stay with us at Paloma Beach Apartments.

The apartment you stayed in was renovated last year and had new floors, bathroom and furniture - the style of the decor is not "modern" but it is all new and fresh.

Thanks for the comments about the maid service, I thing most people share your thoughts - basically we decided we could afford to do one of the following:

A) provide daily maid service and charge for remote controls or install coin op TVs without DVD players, not include free wifi in the apartments, have limited cooking facilities. - This is what our competitors do.

or:

B) provide a weekly linen change, provide fresh towels every 2/3 days, include Wifi for free in every apartment, free to use 32" flat screen TVs with DVD player, full cooking facilities.

Obviously in an ideal world we'd offer maid service + the things mentioned in B, but we can't do it for the going rate that we and our competition can charge - we would in effect price ourselves out of the market.

Thanks again for a great review - I look forward to welcoming you back soon.

Kind regards

John
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Manchester, United Kingdom
1 review
2 of 5 stars Reviewed May 10, 2014 via mobile

Beware when booking these appt,s.you are told when you arrive at reception.that you don't have cleaners or your rubbish removed,that's your job,unless you want to pay for the service.you also have to pay for the sunbeds and parasol that's 6 euros a day. All the appt,s are not like the ones on the website, ours was tired.theyare privately owned.if you are not good good on your legs you,be got a 1.5 km walk to the beach, the beach opposite the appt,s is all rocky no entry to the sea. You also get a lovely alarm call every morning between 7.30 and 8.00 am when they empty the bottle banks. Not the best appts we,ve stayed in we won't return

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnParkes, Owner at Paloma Beach Apartments, responded to this review, May 15, 2014
Hi there and thanks for taking the time to write a review of Paloma Beach Apartments.

I'm sorry you didn't enjoy your stay with us, we are working hard to modernise all of the apartments but this takes time, please note if you or any other guest is not happy with their apartment they can mention this to us and we will move your apartment whenever possible.

The council organises the collection of glass bottles - I agree it is annoying and they do it too early but we are powerless against this as they don't do day time pick ups because that would mean smelly bins in the morning. The idea is that the rubbish drop points are empty and as clean as possible by the time the masses wake up - this means disturbing a few light sleepers in the mornings if you're nearby to the bottle banks.

Regarding maid service, we decided it was a trade off between creature comforts and maid service and we could provide one of the following:

A) provide daily maid service and charge for remote controls or install coin op TVs without DVD players, not include free wifi in the apartments, have limited cooking facilities. - This is what our competitors do.

or:

B) provide a weekly linen change, provide fresh towels every 2/3 days, include Wifi for free in every apartment, free to use 32" flat screen TVs with DVD player, full cooking facilities.

Of course you are always welcome to ask us for maid service but there is a small fee for that.

Thanks again for your review - I hope my comments clarify your points.

Kind regards

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paloma Beach Apartments

Address: Avenida Juan Carlos I, 43, 38650 Los Cristianos, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Los Cristianos
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 26 Specialty Lodging in Los Cristianos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Paloma Beach Apartments 3*
Number of rooms: 100
Official Description (provided by the hotel):
Paloma Beach Apartments are a beautiful development of self catering holiday apartments in Los Cristianos. Situated just a few hundred metres from the sea near the headland in Los Cristianos and only a short 10-15 minute stroll away from the main beach and Los Cristianos town centre. Paloma Beach Apartments are built around a large heated swimming pool with a separate children's pool, guests can relax in the spacious pool area and soak up the sun (sun beds & sun shades are 2€ per day). The poolside bar is on hand with a wide selection of drinks and snacks. The apartments are all individually furnished to a high standard and include TV with around 10 UK channels, DVD player and CD player. The bedrooms are spacious with plenty of wardrobe and storage space, the bathrooms are fully tiled with bath and shower, kitchens have fridge, oven, hob, microwave, kettle & toaster plus everything you need to make a meal while on holiday. Each apartment has a living room with comfortable furnishings and a private balcony with a choice of views available.Linen is changed weekly and towels every 2 to 3 days. More frequent changes can be arranged if desired for a small extra fee. FREE WiFi is available around the poolside and at Reception and also in every unit, we are the first and only licensed accommodation in Los Cristianos to provide free Wi-Fi in all units. A broader service which reaches many apartments is available for a small fee from the Poolside Bar. Airport transfers can be arranged at fantastic prices by calling our staff prior to arrival. ... more   less 
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Also Known As:
Paloma Beach Apartments Hotel Los Cristianos
Paloma Beach Tenerife
Paloma Beach Apartments Tenerife/Los Cristianos

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