Recently booked and paid online in advance for three nights over Queens Birthday for a Seaview 2bedroom unit with amenities (Total $615.00)
Was informed on arrival Friday night, that my reservation had not been correctly processed although it was there, but the said units had been double booked on Sat/Sun .To my annoyance I was then offered a single unit (we have 2 children ) at no discount .
I was forced to stand my ground and argue in front of my young son that :
A) We were already there first
B) Were staying longer
C) Had already paid
D) Had a confirmed reservation
E) The double booking was their problem not the paying guest!
After an uncomfortable standoff was reluctantly given keys to the furtherest back unit (punishment as the forward ones were empty) and made to feel distinctly unwelcome .
On a positive note the facilities were great ,very clean and the kids loved it !
- Official Description (provided by the hotel):
- Waihi Beach TOP 10 is the kind of nostalgic place that parents dream of. Offered are a huge variety of accommodation options, and the range of activities within the extremely well equipped facilities means the kids can have a blast while you relax and unwind knowing they are safe and occupied. To find out the full extent of the Resort’s capabilities and service, contact them today. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Agoda and BookingOdigeoWL so you can book your Waihi Beach Top 10 Holiday Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.