We booked our holiday last year for the hotel at don toni, being told that it was a family hotel and resort,only twos before we get a call saying the hotel will be closed so they will upgrade us to the apartments, when we got to our rooms we was not happy, my sister and her family had to ask to be moved to another room as it smelt of sick and urine, our room was dark, very dated, the sinks were blocked tile were chipped everywhere, broken lampshades, very run down and old. we complained and asked to be moved, the Thomson rep wasn't very helpful, she did find another hotel the other side of the island but we would have had to pay £456 per family to be moved!!! On sunday night we thought we would go out for a walk and bit to eat, but the street was full with people drunk and drugged up, my son is only 7 and was really scared, so from then on we just stayed in the hotel, Entertainment was rubbish, not much for kids seeing it was meant to be a family holiday, planes flying over nearly every 5 mins.The food was excellent so much to choose from. while we were there we got told that this hotel was being changed into a hard rock café!! I just feel we were let down by First Choice, they said it was a family hotel and resort, but I say if your a couple and up for clubbing then its brilliant for them, because you are right on top of the clubs defiantly not for families, I am really gutted because you save all year for one weeks hols and we trusted in the girls at the travel agent, its put me off traveling with First Choice again.
We had a ground floor room in the apartments and it was really dark and not much sun came in the roo...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
First of all we want to thank you for spending some of your time leaving your review, we are sorry that you were not fully satisfied with your stay at our hotel, concerning all that you have named in your comments.
We are glad to know that you enjoyed the hotel food and we hope to see you again at one of our Palldium hotel group.
All the best
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.