Having read some of the review on Club Bahamas and just returned from there I can see why there are some mixed thoughts. For a family with very active children looking for a noisy holiday i would recommend it. For anyone else however i would really not.
I visited the hotel with my sister and so we thought, had fully paid for our trip in April. Upon arrival late at night tired from travelling we were informed we hadn't been charged and that the full amount was due before we could check in. Having left most of my credit cards at home, worried of 'expensive' Ibiza, we had to leave the hotel to walk in search of an ATM to take cash from, in the middle of the night in a strange country, with no help from the hotel staff as to where we might find this. There was no apology from the hotel for the duration of our stay for this mistake, although the reception admitted it was their mistake with the card.
Once checked in the plus points were that the rooms were lovely, very clean and cleaned every day. These are the only good points I can give the hotel. After mixing up our booking we were told no one was available to help with our luggage although there were several men behind the desk and on site and we are too small females!! Hauled our cases up the six flights of stairs (no lift) and saw various other families with buggies and elderly visitors doing the same during our stay.
The issue about the saltwater in the shower being a feature of Ibiza is a complete myth. Friends in the nearby Garbi and Jet complexes had perfectly normal water in their hotels, the Bahamas does not due to its proximity to the beach. You CANNOT brush your teeth with this water although the hotel insists on charging for bottled water. The pool is indeed freezing and below an acceptable temperature for swimming, parents with little ones beware! Myself and my sister both returned with heavy colds as a result, as i've seen other people mention in reviews on the hotel.
The most disturbing thing about the Bahamas is the attitude of the staff. I speak fluent Spanish unknown obviously to the staff, thus was able to understand their comments on guests and rude manner. I was short changed at the bar 3 times when i presented a 5 euro note asking for change to buy water in the machines, and was given 4 coins in return. That doesn't add up! I thought it was a coincidence the first time but after that it was obvious it was not.
We went for the bed & breakfast option and were so delighted as the breakfast options are cheap and sugary, even the fruit is served in syrup. Was dying for a banana or a normal cup of tea by the end of the week! We spend most nights in beautiful Ibiza town which is a short bus ride away (costs 1.50 just take the 14 into Evissa town) which has the most amazing tapas bars and restaurants. The staff in Ibiza town in every shop and bar are in stark contrast to the staff in the Bahamas. We told other people how rude we found them and apparently it's well known about the hotel. We almost got the impression the Bahamas tries to put off people without children staying there, although we are in our thirties.
Upon checking out we didn't even get a 'thank you' for staying or again any apology for the hassle caused to us. I would not recommend the Bahamas to anyone, I'll be back in Ibiza shortly and will be staying in the nearby Jet complex which is 1/4 the cost per night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your experience, every word is valuable for us. We would also like to reply some point about your review, because we will like you to understand us:
- Any reservation online (apart from a Tour Operator reservation) must be paid upon arrival. It clearly says in the terms & conditions.
- The water: we are really sorry. We have contact many times the the water company but the end area of playa den bossa is like that.
About the rude staff: We fell really sorry you had the experience of a rude service because one of the most positive things is our friendly and attentive staff , which is always a point of reference among our guest.
Finally our entertainment team is also one of the best points we have at the hotel; but with yout valuable opinion we will make sure "non family holiday makers" will also have a wonderful time with fun and sporty activities.
I hope you can visit us in another time, to have the opportunity to change your mind!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.