I just come back from Ushuai where I spend 4 nights. It is a great concept, very nice rooms and the place to be in Ibiza. What I really do not understand is that the guests have no special treatements during the evenings. There alre so many people from outside it is nearly impossible to see the stage if you don't have a stage room. Nobody informed us about the difference of the rooms, we had of course a room on the other side. We have choosen this hotel because we wanted to be part of the party but not squeezed and runned over all the party tigers coming from outside. The service personal and the security staff is too rude to the guests. You might have to reorganise the concept how the guest can be seen. It is very unconfortable and you nearly have to appologize when you want to get in the hotel complex from the beach. I understand the problem with all these crazy people trying to get in, but please give a more soft treatement to your guests. We wanted to reserve a table on the evening of Davicii, the lady told us in very rude way that if we want a table we have to take a minimum of 2 bottles! Well, we were just the two of us, how could you ask us to drink two bottles, just to sit down on one of your nice tables (half of them all empty!) I guess we need to get some friends in order to have the right to get a table. Same at the beach, the beds are only for guests drinking at least a bottle of champagne... And if you want to swim at around 5pm at the beach, there are no more towels availables! And nobody who was willing to go and brin us 2 towels. There is no hotel fact sheet with all the information you might need during your stay. Just an A4 sheet you will get at the check in with the reservation but no timetables when you have to leave the pool or how much cost a bed at the beach etc. Sometimes we where sent away at 1pm from the pool! With no expication about, just leave and go somewhere else. We didn't know all these things, what gave me a bit the impression that I have to ask for everything which is for such a catégorie of hotel just not normal. Brakfast very nice, but every morning we were sent to eat a the beach, which is very nice but very complicated to access the buffet as the straight, direct way is closed for the servers only. What means you need to open the door each time with the room key, not that practical with a plate in your hand... The customer service really needs to be improved! I didn't had the feeling, that I was treated as a full paying client. Next time I come back to Ibiza, I will go in an other 5* hotel and pay my entrence ticket for the evenings. Like this I have all reasons to just feel like a visitor! Great concept but not a good service and management for such a nice hotel!
- Official Description (provided by the hotel):
- Set on Playa d'en Bossa Beach, the adults-only Ushuaia Ibiza features a spa and 2 outdoor pools with large sun beds. Guests enjoy free entrance to live DJ performances hosted by the hotel. The minimalist rooms are equipped with air conditioning, a 42-inch plasma TV and iPod docking station. They also feature a furnished terrace. The Ushuaia Ibiza Beach Hotel is made up of 2 separate buildings. The Ushuaia Club houses the bedrooms and hosts the hotel's famous parties. The exclusive Ushuaia Tower offers 24-hour room service, 2 outdoor pools, Balinese beds and a poolside cocktail bar. The hotel offers a Japanese fusion restaurant with a Zen garden, as well as a Beach Club restaurant with Mediterranean cuisine. The property's Montauk Restaurant specialises in steaks and other grilled meats. The hotel is 2 km from Ibiza Airport and 3 km from Ibiza Old Town. It is located directly opposite Space Nightclub. ... more less
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- Also Known As:
- Ushuaia Ibiza Beach Hotel Playa D'en Bossa