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“Scary - Thieving hotel staff - Do not stay here” 1 of 5 stars
Review of Regina Park

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Regina Park
2.0 of 5 Condominium   |   Calle Pablo Picasso 18 | Playa da Acute en Bossa, Playa d'en Bossa, Ibiza, Spain   |  
Hotel amenities
1 review
“Scary - Thieving hotel staff - Do not stay here”
1 of 5 stars Reviewed September 14, 2013

On the day of our check out, we were told there would be someone at reception at 10:00 for us to collect our deposit (€200) in time to get to the airport at 11:00, but nobody turned up untill I called booking.com and they spoke to the owners who arrived at 10:40am leaving us very late for check in. The people in the room next to us had hundreds of euro's and even clothes stolen from them. No sign of forced entry, and the reception staff smirked as she was told about it and replied 'not my problem'. With this in mind we left no valuables in our appartment, so always carried backpacks during our holiday.. there was a cricket in our bathroom, the shower rail fell down, the roof leaked, the oven didn't work, there was noise from other rooms every night and fighting on the final night, the double bedrooms bed was a double matress balanced on a single bed frame. On the plus side, the pool area is clean and the bar/restaurant had lovely staff, however on the english breakfasts we ordered, the sausages were served burnt on the outside, and stone cold raw on the inside...

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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52 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Newcastle, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed September 14, 2013

On our first night at Regina Park we returned home after our night out to find our room had been completely ransacked, the windows and doors were still locked and there was no sign of a break in but our room literally looked like it had been hit by a hurricane! They took €1000, phones, clothes and turned everything completely upside down. When we reported it to the hotel, not only were they unsurprised but they actually didn't care at all. They didn't help us in any way and took 3 days to even look at the lock or attempt to make our room secure, we didn't feel safe at all and when I suggested to reception that it could have been staff they just smiled as if they knew it was. Found out that on our floor, all of the English apartments got robbed and none of the Spanish. Absolute joke. Do not stay here.

Stayed September 2013, traveled with friends
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 12, 2013

In fact, it was quite the opposite. Yes, no room service, as this isn't a hotel. Nobody would take your wet towel either, but we replaced ours after we've discovered the laundry on the roof ;-)
It's good location, and staff are very friendly. They even called their mate to drive us to the airport when we couldn't get through to book a taxi!
Nice pool; small, but nice. But really, why would you even need that -- sea was 5 min walk away.
Nice BBQ downstairs. And rooms weren't dirty. At least ours wasn't. After all, I really do recommend it. It's cheap, it's good, it's friendly. Don't expect a Hilton, but expect it to be worth the price.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
1 review
1 of 5 stars Reviewed August 16, 2013

My friends and I have recently returned from our annual Ibiza trip (Aug ’13). We booked in to stay at Regina Apartments, mainly because it was fairly cheap and we wanted to put most of our money towards having fun out there; we didn’t mind the fact that other reviews had suggested the apartments were pretty basic as we hadn’t planned to spend much time inside. This was a HUGE mistake - from the moment we arrived at Regina Apartments it was a complete disaster and by far the worst place any of us have ever stayed. We had booked a 2-bed apartment for 5 of us online – when we arrived to check in, the receptionist told us there was a problem with the air conditioning in our apartment and that we needed to spend our first night in a 1-bed apartment but that it would be fixed the next day and we could definitely move into the accommodation we’d booked. We didn’t kick up a fuss as it was only one night but we asked if we could hold off making the full payment until we’d seen the apartment we booked and had actually moved in properly. The receptionist was adamant this wasn’t possible and said we wouldn’t be able to stay at all if we didn’t pay for the full price of our entire stay, so we did. Our apartment was on the top floor and the lift was out of order so we had to lug our heavy cases up 4 huge flights of stairs and when we saw our apartment we were shocked at how tiny and dirty it was – the sheets had filthy marks all over them, the bathroom hadn’t been cleaned properly and there were ‘stains’ in the toilet and we found 3 cockroaches in a kitchen cupboard. The next morning we came down to switch apartments and the new lady on reception told us there was some confusion and that our 2-bed apartment wouldn’t be fixed for the duration of our stay and that there were no others available so our only option was for the 5 of us to stay in the 1-bed apartment. We made it clear that we would never have booked a 1-bed apartment and asked for a full refund so we could find somewhere else but they weren’t prepared to offer us one. Eventually they agreed that we could move into 2 separate apartments the following day when another became available which we felt was the best possible option given the circumstances. That evening, we left our apartment at about 10pm and returned at 5am the next morning – when we got back it was immediately obvious that we had been burgled. Everyone’s suitcases had been opened and our stuff had been completely ransacked, our bags had been tipped upside down with the contents left all over the floor and all our zipped up compartments had been opened and gone through. I personally had 600 euros stolen and £40 pounds in cash as well as some jewellery and sunglasses which was pretty devastating right at the start of our holiday. We were 100% positive that we locked our door/balcony/windows before we left that evening but there was NO sign of forced entry – no broken windows or bashed in doors. There was nobody on reception until the following morning so when we went down to let them know what had happened the next day, we found 3 other groups who’d also been burgled and similarly there was no sign of forced entry into their rooms either. When we explained that someone had been into our room and stolen our things, the woman on reception wasn’t even vaguely sympathetic or apologetic and was even smirking and smiling as we were talking. She refused to come upstairs to look at our room and all she said is “this is not our problem, you have to go to the Police” (which we’d already done). Considering at least 4 rooms (that we’re aware of) had things stolen, the management at the apartment complex admitted no fault/responsibility and offered no help after the incident. We decided to cut our losses and move on to another hotel that day as we felt unsafe staying at Regina Apartments and had absolutely no guarantee that it wouldn’t happen again. I urge anyone considering staying here to avoid – apartment from hell!

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Stavanger, Norway
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 17, 2013

Stayed here after having been place in a city hotel for two days at arrival due to "technical" problems in Regina Hotel. We did not get the apartment cleaned during our stay, even if this was promised when booking the hote. This made the stay not so pleasant as the rooms were pretty worn and old in addition to the apartment getting quite dirty after a few days. Noisy at nights, with lots of clubbing youngsters. Friendly staff. Nice breakfsat restaurant in the same street but would stay near the beach next time.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Beckenham
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 4, 2012

Tiny, didn't get cleaned in 7 days we stayed there, by day 4 it smelt like there was a corpse in the air con vent, one towel between 4 blokes, the room below had been set fire to.

Having said that, the Regina has a certain je ne sais quoi about her, something magical, something that makes you stay in for 3 days in a row getting on it.

Great location, will be staying in the Vagin.... Regina again next year.

Room Tip: Ask for a sea view
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2012

on the good side its a quieter location but not to far from the beach and bars etc. The lady on reception was helpful and the room was ready when I arrived at 12pm. The room was big enough but very dirty and they didnt change the sheets or towels in 4 days. The bathroom was dirty and the cuttlery and crockery was disgusting, not that I intended to use them anyway. At the end of the day you get what you pay for and at £35 a night what do you expect.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regina Park

Address: Calle Pablo Picasso 18 | Playa da Acute en Bossa, Playa d'en Bossa, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Playa d'en Bossa
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #8 of 8 Specialty Lodging in Playa d'en Bossa
Hotel Class:2 star — Regina Park 2*
Number of rooms: 6
Also Known As:
Regina Park Ibiza/Playa D'en Bossa

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