Just arrived back from SBH Costa Calma Palace yesterday after an 11 night stay. Whilst still fresh here is my review that is echoed by my girlfriend.
I decided on staying at the SBH Palace hotel based on firstly the proximity to Sotavento beach which is a mecca for Kite & Windsurfing, and secondly based on the reviews I read on Trip Advisor.
I will start with the positives. Firstly the food here is really top notch. This was the governing factor for staying here, as I think if your staying anywhere for 11 nights, bearing in mind your eating two if not three meals a day, its worth making sure the cuisine is up to scratch. You won’t be disappointed with regards to both the quality and variety. Thumbs up. Secondly is the hotels overall grandeur… Its set over 8 floors and it is very grand, with lots of space, and open glass lifts that allow you to see the pool and sea.
That however is where the positive report stops. Here are a few of the issues that we personally experienced, and ofcourse is not an indication of something that all guests would experience.
1 – We arrived at 9:30 pm in the eve. The aircon in the room wasn’t working, and there was no one available to fix this till the morning. This was dealt with the following morning after a hot
2 – Although upon booking directly via the SBH website I ordered a ‘Double Seaview room’, we had two single beds joined together. Both beds were badly worn and sucken in the middle rather severely. I asked the next morning, and reception advised all rooms had two single beds. I mentioned the mattress’s were shot, and these were replaced, albeit for slightly less worn ones.
3 – On my first day I dropped a pot of yoghurt on our floor just a outside the lifts. Only a tablespoon went on the floor, and was very visible, but it took 5 days before it was cleaned up.
4 – I asked the reception desk on our first day where I could get ice from, as we wanted to enjoy some cold drinks on our balcony. The first day I was given a wine bucket with some ice, and after I bought it back to the reception, I was asked if I could take it back to the bar – now bearing in mind I am the guest, everywhere I have stayed, the person on reception would have done that for me – nevertheless I happily obliged. The third day when I asked for ice, someone on the desk told me they couldn’t get me ice from the bar that was 20 metres away (they same one they had previously been giving me ice), and that I would need to go 4 floors down, and outside to the bar by the pool. Crazy considering all I am after is ice.
5 – On our third night in the restaurant, after placing our room key and cap on the table, we returned to find another couple sitting at the table, and our stuff had been moved onto the waiters clearing station. Upon asking him what was going on, he spoke Spanish. We tried explaining we didn’t understand him, and it was clear he didn’t speak English either. He went and got the manager (head of restaurant). The manager asked if we had a card that reception had given to us… we did. However when checking in what SHOULD happen is that the guest is given their room key along with a card that needs to be taken to dinner everynight, for which on the first night they will be allocated a table number which is where they will sit for the whole holiday. This was not explained to us. In the end, we were sat in a part of the restaurant that wasn’t being used, and behind a partition. We were forgotten by the waiters and had to clear our own plates away. The rest of the time though there were no issues as we were given a specific table to sit at on an evening.
6 – 95% of the guests are german, therefore as far as telly goes, the only English channels are Sky News and BBC World Service. I understand that it is good business for a hotel to cater to the needs of the majority, but it would be good to have a little more choice.
7 – 90% of the staff don’t speak any English. Again I can only assume they are catering for the majority.
So there you have it. I hope this review is helpful to both guests considering staying and to the hotel owners. These are not complaints, but is instead constructive feedback that I hope will improve the service of the hotel. I would still recommend staying there, however bearing in mind it’s a 4 star plus, I would have expected better customer service for the amount of money spent on our stay.
- Also Known As:
- Sunrise Costa Calma Palace Hotel Costa Calma
- Sunrise Costa Calma Palace Hotel
- Sunrise Hotel Costa Calma
- Costa Calma Palace
- SBH Costa Calma Palace Fuerteventura
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