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“Another fabulous holiday” 5 of 5 stars
Review of Hotel Beatriz Costa & Spa

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Hotel Beatriz Costa & Spa
4.0 of 5 Hotel   |   Calle Atalaya s/n, 35509 Costa Teguise, Lanzarote, Spain   |  
Hotel amenities
Ranked #27 of 41 Hotels in Costa Teguise
Barton-upon-Humber, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Another fabulous holiday”
5 of 5 stars Reviewed July 16, 2014

I feel compelled to write this review in part to thank the staff at the Beatriz Costa for making our second stay even more welcoming and special than our first stay, which was fantastic. I am also writing to put the record straight, in terms of the negative reviews. We are a couple with a small child. He had his first birthday whilst we were there and the staff organised a cake, balloons and gifts at evening dinner which we were really touched by. We asked for a room on the Piano Bar side and were duly situated at the end of the landing on the 1'st floor... perfect !!!
We had a couple of requests regarding specifics for our child and received instant attention. Our arrival was met with complimentary wine on ice and fresh fruit.. ideal for a late check-in. Coffee and tea were complimentary in the room also.
The dining is the part that baffles me in terms of complaints.. You're not telling me that a choice of 4 or 5 mains, 4 different meats (alternating but including Wild Boar, Venison, Rabbit, Beef Steaks, Pork Chops, Goat Curry, Chicken Legs and Breasts etc,etc), fish, Paellas, Pastas, fresh vegetables is not enough choice for vegetarian and carnivore alike? A Salad bar to rival any and no less than 8 types of bread and no less choice of desserts. On top of this there is a different Theme Night every night in an annex of the Dining Room which had Indian, Thai, Italian etc,etc every night. I did observe one prat staring blankly at the bewildering choice whilst clutching a plate of fries muttering about nothing to eat..frankly, this said more about him than anything.
I would recommend going All Inclusive as I would imagine the restaurent price for this quality of meal would be quite high although I don't know the price.
The Room Cleaning Team we're charming and courtious and very efficient with requests for extra towels observed punctually.
All in all a well run, family freindly hotel with impressive aesthetics. Lovely big, open spaces with clean pool area and courtesy bus to town several times a day. It's only a 15 minute walk anyway, with a pushchair! The helpful Reception Team will arrange Taxi's etc and always with a smile. We will definately be back at Christmas ( when the whole place is decorated out including a 25 foot tree in the Atrium). What's not to like????
Thanks to all at Beatriz Costa & Spa and keep up the good work !!!!

Room Tip: Request a room on the Piano Bar side
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARANTXA A, Director General at Hotel Beatriz Costa & Spa, responded to this review, July 17, 2014
Dear Guest,

Thank you for taking the time to leave us such a lovely review with so nice comments and compliments about our services anf facilities.

We are thrilled to know that you are one of our happy returning guests. It´s really amazing that our guests continue enjoying their stays like it was their first time here !

We are always trying to improve our installations and quality of service, more and more, so it make us glad see that effort being recognized !

The opinion of our guests is very important to us, so we can improve and have the opportunity to strive to an even better level service and hospitality.

We will keep doing our best to make your next visit as delighting as possible

Warm greetings from Lanzarote

Arantxa Álvarez Sánchez
Manager
Hotel Beatriz Costa & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,612 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (417)
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English first
Tipton, West Midlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 15, 2014

We stayed at the hotel for a week from 05/07/14. (Hubby, 7 yr old daughter and myself)

We originally booked to stay at the Be Live Lanzarote Resort but due to technical problems they could not offer us a room so we were sent to stay at the Hotel Beatriz Costa & Spa - sooooo glad as we had a fabulous holiday.

The hotel itself offered us the relaxing break we wanted. Yes it is away from Costa Teguise town but its a simple 3 euro taxi ride or a 15 minute walk - if it was right in the town people would moan as it would be too noisy the poor hotel cannot win!

The entertainment team work non stop all day keeping everyone at the hotel amused. Well done to you all. My daughter loved every minute she spent with you all.

The food is amazing, something different everyday. The chefs work so hard all day every day to provide outstanding dishes following a daily theme. The waitresses and waiters are also very hard working, table cloths changed after each family have vacated the table, plates removed almost as soon as you have finished eating.

Rooms were cleaned and tidied everyday, and the maids were always the first to greet you in the hallways.

Pool was cold but this is very refreshing when its blistering hot and it never stopped by daughter having endless hours of fun with her new found friends. It was cleaned ever day we were there for hours at a time.

Always loungers to use and what was really good was there was no saving beds, if there were towels on the beds without occupants early morning they were removed following the instructions clearly displayed around the pool area, I have never seen this implimented before but I have to say it did work very well.

Overall this hotel is really lovely and you will not be disappointed if you visited.

One quick tip if you have children, visit the Aquapark it is really fun and only a 5 minute ride from the hotel in a taxi which costs less than 5 euros.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARANTXA A, Director General at Hotel Beatriz Costa & Spa, responded to this review, July 17, 2014
Dear Guest,

In the first time, we would like to thank you for writing such a generous and detailed review, it really makes us glad to see this type of comments !

We are delighted to read your review and see that you have been so pleased with pretty much everything of your stay.

We really appreciate all your wonderful comments regarding our food, facilities, rooms... etc Yours words about our fantastic and hardworking staff and hotel are the best compliments for us , as we are really proud of them.

Your generous words are greatly appreciated as we are centain your review will prove invaluable to other travellers.

We are looking forward to offer to you our hospitality again at Hotel Beatriz Costa & Spa.

Arantxa Álvarez Sánchez
Manager
Hotel Beatriz Costa & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2014

Just returned home yesterday from a weeks stay at this hotel. I can honestly say it was a lovely chilled out week away. The cleanliness of the hotel was fantastic, our rooms were cleaned to a very high standard every day and towels replaced every day. The food was lovely, there was always a different choice every meal time and the different themed nights work well. We had a walk into the town one day and it only took us 10-15 minutes which was a lovely stroll while it was breezy. The pool area is spotless and the pool is cleaned thoroughly every single day. The bar staff are brilliant and work tirelessly every day to provide a great service. I would definitely come back to this hotel again and would recommend it to anyone.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARANTXA A, Director General at Hotel Beatriz Costa & Spa, responded to this review, July 18, 2014
Dear Guest,

Thank you very much for the detail to take your time and write this lovely review about your holidays here.

It is always a great motivation for the entire team to receive such positive compliments like yours and hto hear we have been able to satisfy the expectations of our guests.

We are looking forward to welcoming you here again.

Greetings from sunny Lanzarote !
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2014

Having spent a week at this hotel last week, I'll give my honest opinion on the place!
Check in on arrival was very pleasant and the staff very helpful. After receiving our room keys (232) we saw that the entertainment bar/stage was directly below our room. I would definitely recommend asking to be located on the opposite side to this bar as it's very loud at night.
The rooms were very clean and tidy, spacious with a beautiful view from the balcony, overlooking the pool, fully air conditioned. The rooms are cleaned daily by the friendly cleaners, who will leave you alone if you leave a note on the door.
The food is varied and very edible, and caters for everyone's needs. Also food is available all day everyday from different parts of the hotel.
Entertainment was mainly for kids, so most evenings we would go down to 'Central', which is a 15 minute walk or 5 euro taxi ride, which the reception has waiting for you if requested!
Overall I was really happy with this hotel, with the only downsides being the extra charges for the Safe, WIFI and fridge!
Highly recommended though

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARANTXA A, Director General at Hotel Beatriz Costa & Spa, responded to this review, July 18, 2014
Dear Guest,

Thank you so much for all the compliments and your feed back . It makes us really proud to know that our guests appreciate so much our Hotel.

We are looking forward to offer you our hospitality again at Hotel Beatriz Costa & Spa

Greetings from sunny Lanzarote !

Arantxa Álvarez Sánchez
Directora
Hotel Beatriz Costa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 14, 2014

We took a last minute booking for this hotel not knowing what expect looking at brochures it looked promising but we had been caught before with places being nothing like the description detailed in them, Not in this case what we saw is what we got and a bit more Staff were first class reception to the restaurant the rooms were spacious and comfortable as well as being clean. The pools were excellent the as were the spa and sauna facilities entertainment was good and varied the poolside activities were enjoyable and lastly the food was of a good standard and always plenty of choices in all a good week and we will go again

Room Tip: cant comment but ground floor room was quiet enough
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARANTXA A, Director General at Hotel Beatriz Costa & Spa, responded to this review, July 18, 2014
Dear Guest,

Thank you vry much for choosing our Hotel and for writing this wonderful and detailed review about it. will certainly help future guests that want to visit us.

It is a great satisfaction to know that you enjoyed our services, facilities and that our attentive staff has contributed to make of your stay an unforgettable experience.

It is entire our pleasure to have had you here

Warm greetings from all the staff of Hotel Beatriz Costa & Spa

Arantxa Álvarez Sánchez
Directora
Hotel Beatriz Costa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 14, 2014

hotel away from beach 10 mins walk there is a free bus but found the walk ok
inside hotel the setting is very good ,pools kept really clean, on the main staff on reception very helpful
only down side was staff in restaurant and bar we were only half board you had to buy drinks for evening meal even water. this seemed to give the staff the license to treat you as second class, meals were good spoilt by staff attitude
our room was above the evening entertainment area this may annoy some people ,but it only goes on till midnight
very good spa but expensive if only half board, free if all inclusive
all in all very pleasant stay
advice pay extra for all inclusive if you want to spend most of your holiday at hotel
only stared service average due to restaurant staff

Room Tip: if you want quiet ask when booking because one side is entertainment area
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARANTXA A, Director General at Hotel Beatriz Costa & Spa, responded to this review, July 18, 2014
Dear Guest,

Thank you for taking the time to wirte positive comments about the Hotel, is lovely to read positive feed backs about the personal, the cleaning, the pools.. etc.

However, i apologize for your comments about the prices in the Spa and the bars, but i can see that if you decide to came back you will do it in all inclusive, that means you intend to return during a future holiday break and that makes us very happy.

Greetings from Sunny Lanzarote,

Arantxa Álvarez Sánche
Manager
Hotel Beatriz Costa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2014 via mobile

I wasn't suppose to be here as I was suppose to be in be live but was told I had to move to this hotel, I was very upset as I was on my own with a 6yr old, but this hotel was lovely, lovely food and choices, lovely staff and most of all the entertainment team were fantastic my daughter loved all of them especially Joanna, would definitely recommend and come again

  • Stayed July 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARANTXA A, Director General at Hotel Beatriz Costa & Spa, responded to this review, July 18, 2014
Dear Guest,

Thank you for taking the time to wirte such a lovely comment about the Hotel, is lovely to read such a positive fedk back.

We truly appreciate that you rated the Hotel with 5 out of 5 points.

The opinion of our guests is very important to us, we are always trying to give you the best service, so , it make us glad to see that our effort is being recognized !

Warm greetings from Lanzarote.


Arantxa Álvarez Sánche
Manager
Hotel Beatriz Costa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Beatriz Costa & Spa

Address: Calle Atalaya s/n, 35509 Costa Teguise, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Costa Teguise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Beatriz Costa & Spa 4*
Number of rooms: 350
Official Description (provided by the hotel):
346 Rooms -doubles and suites, all with a large terrace from which you can enjoy incredible views of the 20,000 m2 of gardens and the 2,000 m2 of saltwater swimming pools. Air conditioning, full bath, hair dryer, telephone, minibar, musical channel, satellite TV... ... more   less 
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Also Known As:
Hotel Beatriz Costa Costa Teguise
Hotel Beatriz Costa And Spa
Beatriz Hotel Lanzarote
Costa Teguise
Beatriz Costa Teguise
Hotel Beatriz Costa & Spa Lanzarote/Costa Teguise

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