I have tried to be honest and balanced with my review. I take other guests reviews seriously and it helps me make a decision when booking.
We spent a week 22nd to 29th January at the hotel. First impressions were overall very good. Set in the hills above Costa Teguise town (10 minutes by coach), the landscape is quite barren and reminiscent of a spaghetti western set, but that's no criticism. It's just different and your eyes play tricks with your brain, as if the landscape should be further away than it actually is. It's just, odd.
The reception area is very, very large. There plenty of seating and free WIFI. You can also pay to use the internet service if you have no capable phone, tablet or laptop. I found the staff to be helpful and courteous.
Immediately to the left and to the right of reception as you enter are the lounge/bars areas, set on a lower level which you get to by staircases or lifts. To the right is the piano bar. The area is extremely spacious, with formal and informal settees and lounge chairs. There are a few souvenir shops in the area. A pianist played every night and we found it quite relaxing. We'd have a drink there before dinner, and return there later, until 9pm when the entertainments area opened it's bar. We'd then walk through under the reception area to the equally spacious entertainments section. During our stay the acts included solo singers, duets, a magician and reps quiz/games. All quite lighthearted.
The accommodation consisted of one long block, overlooking the pools. As we left our room, we could view the piano bar area from the wide corridor. Our room was spacious with a large bathroom which included a nice bath and shower. Slightly dated but clean and relaxing. It had a flat screen TV on the wall. However, out of the many channels only 3 were English speaking... BBC world news, and 2 American news channels. The balcony was large and furnished, and overlooked the pool area, and in the distance,the town and sea.
The pool area was huge, with 2 adult pools, 1 children's pool and an outside jacuzzi. There were many, many sunbeds and a large pool bar with interior area for eating. The snacks on offer varied from cold chopped salads to hamburgers, hotdogs, pizzas and fries. All Inclusive guests could help themselves to ice cream in various flavours, and tea coffee, cold fizzy drinks. Beer and spirits were served by bar staff.
The main dining area for all meals was very large and a buffet service was in place for all inclusive guests. There was always a good variety on offer at all meals, and you could take as little or as much as you wished. A chef was on hand during all meals to cook fresh eggs, omelettes and there was always a carvery in the evening. Pork, lamb, turkey, always fish, sausages, sometimes steak, would be cooked in front of you to your liking. There was always cava, wine, beer and soft drinks available at meal times. Personally a lot of the food was not to my taste, but that's down to my palate. Others may well have found the food lovely.
Drinks... beer was very palatable. A nice flavour with no bitterness. Cool and refreshing. Brandy was Veterano. A decent Spanish brandy. White rum, whisky, vodka and gin were all acceptable. The tequila was robust. Wines were perfectly acceptable. We frequently had to ask for the measures to be smaller when ordering a spirit and mixer, as they are VERY generous with the spirits.
There is a courtesy coach down to the town. We went once and it seemed run down and needed a facelift.
In my view the hotel is a very safe environment, especially for the elderly, due to its position. The staff are friendly. The service is good. Rooms were cleaned every day. Bar staff were in short supply and they worked very, very hard.
The Spa... this was a lifesaver. It's free for 2 hours a day to All Inc guests. My MAIN complaint was that the hotel advertised a heated outdoor pool. This was not heated during the whole of our stay. As a consequence we could not use the pool as the water was unbearably cold. I tried, as did many other brave souls, but failed. The Spa partially made up for this. It was very, very nice indeed.
There are parts of the hotel which show signs of wear. It needs minor maintenance, but it quite a few areas. As a result, it looks a little "tired".
Things I wish I'd known.
THE POOL.... If I'd known that the pool was not going to be heated I would not have booked my stay there. That was the ONE stipulation my wife insisted on when choosing a winter hotel break.
Beverages. The tea was absolutely awful. If you are a tea lover, take your favourite tea bags. You'll thank me for this tip. The coffee, though ground, was also very poor quality.
If the pool had been heated I would have given the hotel a 4 star rating, and would have no hesitation in returning. But as the pool was so important, it marred the experience.
We stayed in 244. Our balcony overlooked the pool and in the distance the sea. Our room entrance ove...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.