I never thought I would have the need to write this review as it is not something I ever do. However I feel I really must make people aware of aspects of this hotel(some serious) which differ somewhat from other recent reviews I have read.
We arrived home on 9th Dec from a 2 week visit. Over the years we have stayed at this hotel on many occasions( this was our 3rd visit in the last 12months). We knew from our last few stays that the rooms were becoming tired but we accepted this as they were always kept clean by the hardworking, pleasant housekeeping staff.The bathrooms are particularly shabby though....cracked baths, stained washbasins etc) a lot of times it is the "luck of the draw" as to the room you are allocated.
The first impression as you enter the hotel is very pleasing and the majority of effort put into any superficial improvements are unfortunately directed to the public areas, not on the guests bedrooms. This hotel is definitely no longer worthy of it's 4star rating.
We have witnessed a noticeable reduction in staff numbers since this hotel was taken over by the "Be Live" hotel group. The management is weak and ineffective in many aspects. The "No Smoking" areas outside are openly flaunted by selfish guests and the pleasant seating areas were constantly abused by people leaving damp clothing and towels over the furniture in order to "reserve" their favourite spot, when they wished to go off and do other things. What chance do guests who are considerate to others have? The manager of the hotel, Ms Diaz, seemed unwilling to enforce rules which were in place but ignored by certain clients even though these things were brought to her attention.
The same weak management was evident in the restaurant as there was never anyone in charge of ensuring the smooth running of the dining experience. The waiters worked hard and, in the main, were pleasant.The food was bland and uninteresting but most importantly the hot food was often lukewarm and the replacement of empty serving trays on the buffet was slow, resulting in guests having to wait for fresh food to be brought out from the kitchen(often this was lukewarm giving the impression it had been standing around rather than kept hot).
This brings me to the most serious part of my review........We went "all inclusive" and ate no other food elsewhere throughout the holiday. We did not go on any excursions or to local restaurants therefore when I developed an "upset stomach" 2 days before the end of the holiday I knew it could only have been the result of something I had eaten at the hotel.
Suffice it to say that I was very glad to be returning home and was optimistic that things would settle down once back home. Unfortunately my condition worsened and following tests arranged by my G.P I was diagnosed with SALMONELLA!!!
Needless to say I am extremely upset by this and we shall never ever return to this hotel again. I urge anyone thinking of booking to think again if they don't want to return from holiday with more than a tan!
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- Also Known As:
- Occidental Grand Teguise Playa Costa
- Occidental Teguise Playa
- Occidental Grand Teguise Playa Hotel
- Occidental Hotel Lanzarote
- Be Live Grand Teguise Playa Lanzarote/Costa Teguise