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“Fantastic Hotel” 5 of 5 stars
Review of Be Live Experience Grand Teguise Playa

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Be Live Experience Grand Teguise Playa
4.0 of 5 Hotel   |   Avda. del Jablillo, s/n, 35508 Costa Teguise, Lanzarote, Spain (Formerly Occidental Grand Teguise Playa)   |  
Hotel amenities
Ranked #9 of 41 Hotels in Costa Teguise
DERBY
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
54 helpful votes 54 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed April 10, 2012

What a fantastic Hotel. This might be lengthy, but I’ll try to cover the important stuff 

Reception - is on the first floor, which is accessed from the street. On this floor there are a few shops where you can buy postcards, sweets etc. Although there are plenty of shops across the road, including a Spar and nearby Hiperdino supermarket. Toilets also available, as well as 4 computers where you can pay for internet. At reception you can purchase a card for your room’s safe, think it was about €12, but not sure. You can also purchase wifi if you’ve taken your laptop or smartphone. This was about €25 for the week. Wifi worked fairly well all over the Hotel, but the signal didn’t work in my room. Wifi is free across the road in Paradise Bar when having drinks, but if you’re all inclusive, it’s probably cheaper to use the Hotel wifi.

Indoor bar area – this is on the lower level and gives access to the pool area and restaurant. There is a large bar area, and also waiters walk around the area taking orders. There are plenty of settee’s and tables for you to relax with drinks. All inclusive includes your soft drinks, local beers and a few of the cocktails. Lots of shrubbery in the bar area, a revolving floor around the bar, and a large pond with fountain. Very nice area to sit and have a few drinks. Entertainment wasn’t brilliant, but watchable. There is also a TV room off the bar area, which is a lot quieter if required. I used to chat to family on my netbook in the bar area on an evening, if you look around, you can find settee’s near to a plug.

Restaurant – Breakfast was served between 7.30 and 10am, lunch 1-3pm and evening meal from 6.30pm. The waiters couldn’t be more friendly and couldn’t have been more helpful. Although the food was fairly similar most nights, there was a large choice. My daughter is allergic / intolerant to Wheat, Soya and Dairy. I’d emailed the Hotel directly about this before going, and they had it on their system when we arrived. Each night we chatted with the head Waiter (Jose R), who helped as much as he could. We had to be careful, as sometimes vegetables or bacon could have been cooked using butter to enhance flavour. Jose each night would bend over backwards to point out what could be eaten, and on many occasions asked the Chef’s to specially cook meals that didn’t include her allergies. On one occasion, we found some wheat free pasta in a Hyper Dino, and he had this cooked for us. Brilliant staff!

Pool area – Pools are lovely, day time activity seems to cater well for the younger kids, very clean and plenty of sun beds. The Hotel ask people not to reserve beds until 9am, however, if you go out at 9am you’ll be struggling to find a bed (mind you, I was there during first week of Easter). You are best to drop your towels out there about 8 – 8.30. I love being on holiday, and relaxing, and not much bothers me, however, I did get frustrated at the amount of sunbeds that had towels on all day, with no people ever appearing! So frustrating when you can see families with young children walking around trying to find somewhere to sit. One couple turned up at 6pm to start sunbathing, having never appeared at all during the day. Pool bar is open from 10.30am – 6pm. There’s self service for soft drinks. You get served for a beer, coffee, tea or slush puppies. They also have snacks such as chocolate doughnuts / sandwiches.

Rooms – Very clean, and nearly all rooms have a sea view. I was on the 4th floor (Room 446). Bathroom has shower over bath, powerful shower. There is a soap and shampoo dispenser on the wall in the bath. Plenty of towels. Hairdryer on the wall, large mirror, and a pull out vanity mirror. Toilet and Bidet. They also provide comb, tissues, shoe kit, sewing kit, shower cap and soap. The room has twin beds. We had an extra fold out bed, as I had my two teenage kids in toe. The fold out bed was actually one of the best I’ve ever used. Wardrobe has 18 hangers, 3 drawers and a safe. Large desk houses a small portable TV that has hardly any English channels, but I didn’t see this as a problem, as I’m not in the room often. Balcony has two chairs and a reclining chair. There was no table, although there was a table in the room which could be moved out. There wasn’t a rack for drying clothes, but I’m sure if I’d asked, they’d have provided one. There’s a mini fridge to keep items cool, and the cleaner visited the room 6 out of 7 days. My only criticism of the room is the lack of plugs. There were only three sockets, which were used for the TV, Fridge and a lamp. If you have room in your suitcase, take a 4 plug adapter!

Overall, I loved this Hotel, and would definitely go here again. The resort has plenty of shops and bars, but isn’t too populated like some resorts. I popped across the road to Paradise Bar a couple of times to watch some football matches, and the beach in front of the Hotel was worth a few visits.

We visited the nearby Aqua Park one day, which was €62 for myself and two kids. Children over 14 are classed as adults. If you want a sunbed, this is extra, and lockers are €5. We wanted to keep t-shirts on, as it is so easy to get burnt when in water all day. However, they wouldn’t let you wear a cotton t-shirt, even though most shorts are cotton. Apparently, you can buy a lycra t-shirt from their shop though. I asked the management why we couldn’t wear cotton t-shirts and they were unable to give an answer, but kept suggesting we buy one of their lycra shirts. At this point the kids decided that they didn’t want to stay, as there is no place to sit down if you didn’t pay extra, the water was beyond freezing, the food was expensive and they didn’t want to get burnt (which happened a previous year in another water park in Mallorca). As an adult, I get fed up with places that have hidden extra costs, and are always looking at extra ways of getting money; but it says something when two teenagers at a water park are both fed up with the set-up! After a bit of arguing, we did get a refund and left the place.
This place would be great if you visit in the Summer, when it’s warmer, and take a lycra top if wanting to protect against the sun. Make sure you budget for costs, as it will cost more than you think for entry, sunbeds, locker and food. A family of four will probably be around €150.

With our refund, we visited the Aquarium, which was brill.

Room Tip: Majority of rooms have sea view due to layout of the Hotel. There are 4 lifts, so I'd recommend...
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,465 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (606)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
London
Top Contributor
301 reviews 301 reviews
46 hotel reviews
Reviews in 63 cities Reviews in 63 cities
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed April 9, 2012

I read all the reviews before I came and I am pleased that many were right when they said it was very clean and had a tremendous view, both of which are true. The hotel is large and was probably beautiful when it was first built but is now in need of refurbishment as it's a bit tired.

The location is great and it's very cheap, although the local restaurants are plentiful and good value so it's a shame to have any food except breakfast, included in your stay.

The hotel is aiming towards the organised fun, All Inclusive type crowd, so there are no coffee shops or nice bars that you can sit at if you are not in this 'gang'. There is organised entertainment on and off all day which is great if you are a family, and if it's your cup of tea, unfortunately it's not mine.

The only restaurant is a buffet type service which does the job and is fine but it's not exotic or exciting. Venture outside the hotel for better food.

The staff are pleasant, although when I requested an iron I was told 'no madam, there is a laundry service but it's closed for the next 2 days'

The massage therapist Michaela is excellent and you should definitely have a treatment or two from her.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed April 9, 2012

Stayed here in late September 2010, only just remembered to post a reveiw. Very large hotel in an excellent position. Rooms were clean and comfy. Restaurant got very busy and to be honest the food was a bit the same every night. However we's paid a really good rate for the hotel and the resort itself was lovely.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadway, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 7, 2012

We read the reviews on this hotel before booking to ensure we would recieve the expected standard of a 4 star facility. After saving up for a year and having few holidays days available this was very important we got it right. Unfortunately we didn't.
On arrival the room was not ready and the luggage was put in an unlocked room with about 50 other cases. After enquiring twice to see if our room was ready we eventually were given a different room. The rooms had fantastic views, all facing the sea, decently sized balconies. On first impressions all was good, look a bit closer and the condition on the fittings and fixtures soon became evident, tired, damaged, worn out.
Some reviews comment on the cleanliness of the hotel but they have not stayed in our room. The bathroom had pubic hair in the bath and facial hair on the sink worktop (a lot of it). The sink had come away from the worktop which was filthy. The floor was regularly mopped, but not up to the edges particularly adjacent to the bath. The bath towels were a joke, often not replaced, and when they were some had insects embedded in them, and huge rips in them (big enough to put your head through).
The food was in plenty supply and of typical variety, and of good quality ......... before the cook was let loose on it. A comment on another review about a good vegetarian chioce being availble should be noted with caution, unless you like processed ham mixed in with your peas, mashed potato, beans, most salad, and pasta all of which were not labelled as containing meat. The ham was obviously used up from the left over breakfast assortment by adding it to everything at lunchtime and again in the evening. We were all inclusive for 11 nights and we ate out 8 nights after the cook attempted a pasta and tomato dish, especially for my wife who is vegetarian, and forgot to drain the water resulting in a floating pasta dish!! This was the last straw. Honestly it was not funny and we were made to feel like we were a problem. We have never ever had a problem at any all inclusive like this, it was such a shame as the food was good it was just not cooked well, and had to have processed ham in it!?
We did complain nicely and constructively by asking to be changed to B&B only but this was not an option, not even Thomas Cook could help. Thankfully we discovered Divina Italia restaurant which was fantastic, El Patio was good too.
The entertainment was great if you want to watch people from the in-house team mime to music from Grease and Broadway shows. When external entertainers were planned you struggled to get a seat in the bar area.
The pool area was very clean and tidy, a lot of activity from the cleaners in a morning always made this area the best kept. Although lots of notices were displayed asking not to reserve sunbeds with towels, it was blatantly done extensively and not just by Germans. The maintenance guy decided to use an angle grinder to remove rust and paint from the wire mesh fence around the pool (all 80 metres of it) every week day from 8am until late afternoon, it was amazing to watch the staying power of this guy and his grinder he never stopped, not great for relaxing but you did get a nice bronze (rust) tan colouring if you were sat within 20 yards.
We would definitely not stay here again and wouldn't recommend to couples under 50.
To sum up, great location, great weather, do B&B only and take your own towels and it would be worth 3 stars.

Room Tip: All rooms have a sea view but are noisey if they are centrally positioned on an evening because of t...
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  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Witham, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 7, 2012

I have quite a lot to say so I'll do it in paragraphs...
I stayed here from 30th March-6th April 2012.

I'll start with the reception area which is brilliant. It's well decorated (plants hanging down everywhere!), the staff are friendly and speak several different languages (though they may try to tell you that the hotel is full when it definitely isn't!) and there are a lot of lifts to create easy access to all areas of the hotel.

The ground floor public area next. Bang slap in the middle is a bar with revolving seats and a view of the two stages used for entertainment. Also there are two sets of toilets, the buffet restaurant and lots of other things we didn't check out.

The rooms are probably the worst part and I don't mean that they were bad, but they could be a little bit better. Once I returned to our room to find that the door was ajar when we had checked that we had closed it properly that morning! Always make sure you pull the door shut before leaving. We went exploring and found out that even if you are on the sixth floor in the middle then you will be woken up by the entertainment. Here is a guide:
ROOMS THAT SHOULD BE OK:
001-020
Any on the 1st-5th floors over ?30 or ?20 to roughly ?27
None on the 6th floor

And now the swimming pool. It says on the guide in your room that one of the pools is 24-25 degrees C but don't be fooled- it's probably actually 13-14 degrees C!

All signs are in at least Spanish, most are also in English and some are in Spanish, English, German, French and Italian.

And they have a Kid's Club that no one would like- the people who run it really get on your nerves when you're sitting by the pool. They do dancing every night at Bar Alisios (the revolving one) except Sundays.

So overall, a pretty good hotel but there are some things you will be told that aren't true.

Room Tip: See above for my guide.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Top Contributor
86 reviews 86 reviews
50 hotel reviews
Reviews in 67 cities Reviews in 67 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 6, 2012

Pleasantly surprised after reading previous reviews.Excellent location, spotlessly clean throughout, private sea view balcony,exceptionally friendly, helpful and hard working staff- nothing too much trouble. Dining room and bar staff particularly efficient- tables cleared and reset constantly and drinks brought to the tables very promptly.
Although carpets on stairs were worn they were always cleaned daily.All rooms have sea views. Entertainment most evenings was fine. Wi fi cost 25 E weekly and worked everywhere even round the pool- it was free in the lobby.There was a safe charge.
Only minor negatives were the pool was cold, bedrooms a little dated and in Room 302 you could hear the evening entertainment.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 6, 2012

stayed at hotel 29th march-5th april..on arrival the staff were pleasant..we booked all inclusive..only thing i didnt like was the wrist band which was securely fixed to our wrists..looked like a hospital wrist band..if you dont mind then its fine..yes the corridor carpets worn, but who sits in a corridor?..hotel bar area hosts spectacular pool with fish and water features with an array of green plants..its very relaxing to sit in at night whilst watching the entertainment..the room was spacious (and has a small fridge which was great) and the maid kept it spotless every day..the balcony was also spacious and private, so there was no need to sit round the pool...just as well as the 'german thing' still going on with the towels..all bar and restruant staff were friendly and couldnt fault any of them..view from balcony was brill..straight onto the sea..amazing..outside the hotel the shops, bars, restraunt,beach and promenade were literally outside the front door..very flat too, so great for walks..watched a few cruise liners pass by too..food was nice with selection of fish, veal, pork and chicken along with salad and vegetarian choices..would definately go back to this resort and hotel..was actually upset at the thought of coming home..lovely relaxing holiday..apart from the carpets in the corridor......and who really cares about that? cant wait to go back..

Room Tip: we were in 311 which was above the childrens play area so prob ask for anything before 300 or over 3...
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Be Live Experience Grand Teguise Playa

Address: Avda. del Jablillo, s/n, 35508 Costa Teguise, Lanzarote, Spain (Formerly Occidental Grand Teguise Playa)
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Costa Teguise
#4 Luxury Hotel in Costa Teguise
#7 Romantic Hotel in Costa Teguise
#10 Family Hotel in Costa Teguise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Be Live Experience Grand Teguise Playa 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Be Live Experience Grand Teguise Playa Hotel is a hotel resort in Costa Teguise. Located in El Jablillo's coastline, this beach hotel is specially designed for couples and families with children who want to spend magical under excellent weather conditions at the Canary Islands. Common areas and Superior rooms have been recently renovated in order to offer to its guests more confort and quality during their stay. Rooms with balcony or terrace and spectacular sea views. For those who loves to play golf, The Be Live Experience Grand Teguise Playa Hotel holds agreements with the two existing golf courts in Lanzarote: the Lanzarote Golf and the Costa Teguise Golf. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Occidental Grand Teguise Playa Costa
Occidental Teguise Playa
Occidental Grand Teguise Playa Hotel
Occidental Hotel Lanzarote
Be Live Experience Grand Teguise Playa Lanzarote/Costa Teguise

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