After reading this website before booking many holidays in the past, but never writing a review, we felt compelled to leave a review ourselves this time. We arrived at the Be Live resort at 3pm on New Years Day where we were informed that the family room we had booked was not available & they had given us 2 separate rooms, not even close to each other - not much use when you have a 5 & 7 year old with you ! After a little fuss, an extremely grumpy and unhelpful receptionist agreed that they would clean 2 interconnecting rooms for us. Finally our rooms were ready around 5pm, no apology or offer to help with the luggage though !
Not the best start to the holiday, but we'd had a chance to have a good look around the resort & could see that the hotel itself was nice & clean & had good facilities. When we got to the rooms, which were clean & spacious, the interconnecting doors were locked & another 30 mins later someone came to unlock them... The only request we had made when booking the holiday was that we had a quiet room, but sadly we ended up on the 1st floor near all the entertainment, but by this point we were just pleased that we were all together. After we'd all had a shower in the clean & modern bathrooms (incl good powerful hair dryer!) & determined to enjoy the holiday, we headed to the bar to have a drink & wait for the restaurant to open. There was always a good selection & generous measures of drinks, with polite & friendly staff at the bar, a complete contrast to the reception staff.
The restaurant itself was clean & the fact that you serve yourself drinks was good, but the food was not so good. Every day the same food, often clearly recycled, was brought out for lunch & dinner. Burgers, hotdog sausages, bread, chips & pasta were on every day & was pretty much all the children ate. As a vegetarian, I had pasta, chips & salad virtually every meal. Soups & salads often included fish or meat, not much choice at all. Even for meat eaters, my partner said the food was often dry & tasteless. We realise that you can never expect fantastic quality food from an all inclusive holiday, but this was clear that no effort had been put in what-so-ever. There was a snack bar throughout the afternoons where you could make your on toasties, which was a welcome relief. By day 4, bored of the food & realising that it was not going to improve, we started going out to eat in Costa Teguise (4 euro in a taxi). There was a good selection of restaurants & good value, tasteful food.
Returning to the hotel, the evening entertainment was terrible. I realise we were travelling out of season, but they would be better off doing nothing at all, than watching some of the so-called "acts" that were put on, my children could have put on a better performance, it was embarrassing to watch.
On the plus side, the hotel was spotlessly clean, there were good facilities & plenty for the children to do. They enjoyed playing pool, table football, air hockey, tennis, table tennis, crazy golf & the x-box was a good touch (1 euro for 10mins). There was a separate child's pool area that had a water slide, which they loved, but the pool was not heated, so very cold & you couldn't stay in there for long. One of the main pools was heated, but it was salt water & too deep for the children to go in alone.
All-in-all, if you are looking for a nice hotel & are happy to do everything yourself, including eating out (there is a good pizza place next to a Spar, 5 mins walk way & they will deliver), then consider this hotel, otherwise, I would suggest looking elsewhere. This is a 4 star hotel in structure, but the service & food make it a 2 star in our opinion.
- Also Known As:
- Occidental Allegro Oasis Hotel Costa Teguise
- Occidental Allegro Oasis
- Occidental Allegro Oasis Costa Teguise
- Occidental Oasis Lanzarote
- Hotel Occidental Allegro Oasis
- Hotel Oasis Occidental
- Hotel Be Live Lanzarote Resort Costa Teguise
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