We have just returned from a week AI at the Luabay and I have to say I was overall quite disappointed with the hotel. In terms of the cleanliness and newness of the rooms and pool you cannot complain. This is obviously because it is newly refurbished and they have done a good job. We were confused as to why they bothered to put kitchenettes in the rooms and not provide a single pot/pan/cutlery etc. There wasn't even tea/coffee facilities. On the plus there was a generous fridge so you could keep bottles of water etc nice and cool. We had booked a standard room and upgraded on arrival to a sea view. We got room 2122 which was an adjoining room but we appeared to have no neighbours so this was fine. The view was fabulous over the beach 'Cucharas' but unfortunately for us the weather was poor and it was so windy we could never use the balcony. Also it does seem that most, if not all the sea view rooms will only have limited sun in the mornings and shade all afernoon, purely because they face east. The room was kept beautifully clean and there was a few little pots of toiletries etc (shampoo, soap, comb, shower cap, tissues, shoe shine and sewing kit). Shower gel provided in the shower too.
It was a little hard to get information without going to reception. For example we wanted to use the safe. It wouldn't work. Turns out you have to pay 2euros a day for this facility. The info sheet they give you on arrival just says you should use the safe, not that you have to pay for it. Also says that wifi is available, again missing that it is chargeable. I do not mind to pay for these things but it would be nice to have all the information to hand so that you are fully informed.
Location wise the hotel is perfect. You can exit straight onto the promenade where there are bars and restaurants or exit through the main entrance onto the 'high street' where there are a few shops and more bars and restaurants. Unfortunately due to the recession a lot of the bars are shut, though this seems to be a theme throughout the island not just Costa Teguise.
Food at the hotel was pretty much inedible. We ate there on our first evening and found it all luke warm and not labelled. There was also an awful smell of sewerage in the restaurant. There appeared to be a leak on the ceiling that was 'concealed' by the staff pinning a white sheet up! The restaurant was in the basement and hence had no windows and was like eating in a school canteen. Its decor left a lot to be desired - just white paint and cheap plasticy type tables/chairs. The only edible meal was breakfast, and that was only because there was toast and croissants which we grabbed and ate upstairs due to the smell. We found that with the evening meal you could not get a hot drink because they turned off the vending machine. So only wine, beer and fruit juice were available in the restaurant.
As for drinks, the pool bar had red and white wine on tap and beer too, hot drinks and a variety of fruit juices and slushies. This shut at 6 and after then you had to go to the bar or restaurant to get drinks. The bar is above reception and this is where the entertainment was. We never went as is sounded so bad as we walked through that we didn't bother. It was a shame that if you wanted a cup of coffee after your meal you had to trek to the bar to fetch it.
This hotel would be better stayed at on a SC or BB basis as in terms of facilities it is good and location wise is excellent. But sadly as at the moment it seems you have to go AI we paid for food and drinks that we never consumed and as a result feel somewhat ripped off!
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- Also Known As:
- Luabay Lanzarote Beach Hotel Costa Teguise
- Luabay Lanzarote Beach Costa Teguise