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“Outstanding Christmas holiday” 5 of 5 stars
Review of HD Beach Resort

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HD Beach Resort
4.0 of 5 Hotel   |   Avda. Islas Canarias, s/n, 35509 Costa Teguise, Lanzarote, Spain   |  
Hotel amenities
Ranked #4 of 41 Hotels in Costa Teguise
1 review
“Outstanding Christmas holiday”
5 of 5 stars Reviewed 2 days ago NEW

This is an excellent choice for a sunny winter break. The staff are superb and couldn't be note accommodating.

We opted for two suites which proved ideal for our family of six.

Our children live the kids club activities with kits going on throughout the day.

All inclusive food can be a bit of a lottery but HD provided an excellent range of fresh options each day of our weeks stay.

Two big thumbs up.

Stayed December 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hdhotels01, Gerente at HD Beach Resort, responded to this review, yesterday
Dear Customer,

We appreciate your confidence in our chain to enjoy your holiday in Lanzarote. HD Beach Resort Staff looking foward to see you soon by the hotel.

Best regards,

Manuel González
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We arrived at the hotel and were instantly upgraded to a vip package because it was our honeymoon. This included having a sea view room with a bottle of bubbly waiting for us. The room (106) was very spacious, cleaned everyday with the cleaner leaving a fancy design from sheets/ towels which was a lovely touch. The food was very good, plenty to chose from and the staff were excellent at clearing away. In fact all staff were very polite and there was always a manager in sight. The entertainment was good in the main, with some nights not so 'entertaining'. Bar staff were brilliant, Adriano in particular. The spa was lovely and relaxing and never overcrowded. The walk into the town was only 15mins along the road or half an hour stroll along the beach, which was stunning. The volcanic tour was worth doing, Teguise market on a sunday was good and a bus ride into Peurto del Carmen was well worth the €2.60 with lovely harbour, shops and restaurants. All in all a fantastic 10 days and would definately go again.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hdhotels01, Gerente at HD Beach Resort, responded to this review, 2 days ago
Dear Customer,

We appreciate your confidence in our chain to enjoy your holiday in Lanzarote. HD Beach Resort Staff looking foward to see you soon by the hotel.

Best regards,

Manuel González
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SOMERSET
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Thomas Cook is the only package tour operator offering this hotel at the moment.

Two levels of package are on offer - standard (green wristband) and upgrade to Aqua and Spa package (red wristband). Unless you wish to use the watersport equipment - kayaking, windsurfing, paddleboarding etc I would recommend you pay for the basic package during the winter months. Access to the sauna, spa and indoor pool is available to all guests on the basic package for the cost of 5 Euros per day. The waterpark is closed from November to April and the althougth the Aqua package appears appealing unless you are experienced in the sport you will have to pay for tuition at the hotel and the sea conditions and temperature during the winter months affect the availablity of the sports.

Now to the review of the hotel. It is situated on the beach (rocky at low tide) and the position is good. Very good upper pool with excellent sunloungers. Both pools were approx 28 degrees warm. The promenade in front of the hotel has been adversely affected by bad weather and is very rough and uneven so if you have walking difficulties or are in a wheel chair this may not be the hotel for you.

The bedrooms are the best I have stayed in for a long time and the beds are very comfortable. Ladies please note you may have to take extra coathangers as there were only 8 in the wardrobe.

The bathroom is well equipped and has a walk in shower. Please note that the tiles are smooth and become every slippery and are an accident waiting to happen.

All incusive - what is on offer is not as good as eg Riu group.

You will have to pay for the safe and when using the safe for the first time you need to be aware that the instructions are not clear. Both the red & green lights need to be on before you put your room key in.

Pool towels require a deposit of 15 euros and you are only entitled to one change per week. If you need to change more freqently it will cost you 1 euro each time

You will find one bottle of water in your room on arrival and no further bottled water is provided. You can however find water by the glassful in the bar or restaurant.

Restaurant and Bars

Quite frankly I was very disappointed as were many of my fellow guests.

Breakfast :- Lukewarm coffee in an urn. Herbal, fruit and green teabags and an urn of tepid water. Cups with saucers that did not fit. The cooked breakfast was cold, cold bacon, cold scrambled eggs etc. The waiters cleared the table as soon as you moved and you returned to your table with some toast etc to find the table had been reset for the next guest!!

Mid morning coffee etc. There is a bar by the lower pool available for drinks but if you were located at the higher pool you needed to walk up stairs or use the lift. Some mornings a waiter arrived with a trolley to serve drinks but the coffee in the thermos jugs was cold and very often there were insufficient plastic cups to dispense cold drinks.

Lunch and evening meal:- The cold table was quite good and appetising but sometimes it was obvious that the chef had repacked the leftovers from the previous day. The desserts and fruit on offer was also good.

The drinks on offer were quite good and this is the first hotel I have stayed in where red wine is served correctly at room temperature - excellent!!

The restaurant manager was a man on a mission and as soon as you left your table he or a waiter cleared the plates and glasses for the next guest. The only problem with this was you had simply returned to choose your next course. This happened twice in three days to us until we simply ensured one of us sat at the table at all times. It became quite a joke with fellow guests looking to see which table would be cleared even if coats etc were on the seats.

The main problem is that the cooked food was at the best lukewarm or cold. The variety and quality of food on offer is not what I and many other guests expect from a 4* hotel. It seemed to be simply bulk catering style food.

A la Carte restaurant. You are allowed to use this once. Please be aware that your drinks AI does not apply here and you will pay for your drinks.

Spa:- Superb facility - very welcome when the weather is not so good. Please note that water puddles on the floor outside both the sauna and steam rooms and it is very slippery.


Which bedroom to choose:-

In winter I would recommend a sea view simply because it is more pleasant

Rooms 216, 217 and 218 offer the best sea view position - close to the pool, restaurant and most importantly sun on the balcony until sunset

For families with babies needing an afternoon sleep, I would recommend 167,168.169,170,171 simply because they are at the upper pool level and you will be able to sit on the terrace whilst your baby is asleep. They would be ideal for small children as there is no balcony but you would need to be aware the pool is just feet away.

In the summer I would recommend choosing the landview rooms, simply because the sea view rooms will be so hot!!

The animation team worked very hard during the day but I found their evening shows very poor.

This hotel is very clean and the staff are very helpful but would I return there - sadly no unless the catering improves. It is a terrible shame because the bedroom, spa and swimming pools are excellent.

Room Tip: See full review
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hdhotels01, Gerente at HD Beach Resort, responded to this review, 2 days ago
Dear customers,

We appreciate that they have placed their trust in HD Beach Resort to enjoy your holiday. Also appreciate your comments. This is our main tool to improve every day in the satisfaction of our guests. We have taken note of all the points you mentioned and we have already started with our plans for improvement.
We hope you give us the opportunity so that we can demonstrate our improvements .

Kind regards,

Manuel Gonzalez
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tonyrefail, Wales, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago NEW

Just returned after our first holiday together as a couple. We stayed I'm room 110 from Dec 11th - Dec 18th, amazing view on ground floor straight onto the see front. Cleaners came around everyday, we never had a problem with that.

I was very nervous but settled straight in as the staff were so kind and helpful, especially the animation team who were were around the hotel offering games and things to do throughout the day, we took part in a few activities. The entertainment they layed on was also very good - our only critique was that the entertainment finished a lot to early so we were left twiddling our thumbs.

Upstairs pool area was lovely, we chose to sit at the front overlooking the sea, so relaxing!

Food was very good, lots of variety and enjoyed eating at the hotel, waiters were very hard working and very fast - there was never any dirty plates left on tables and so on, very polite nice people.

We really enjoyed the spa also, that was very useful because we had a few rainy days whilst being out in Lanzarote and at 5€ each time you can't go wrong! Pool was heated and the hot tubs, sauna and steam rooms were always useable and a nice way to pass the time when it rained.

Short walk to plenty of souvenir shops, and lots of supermarkets nearby, would recommend walking right up to the top of the harbour as the beaches were so lovely and picture-ecent, there's a nice few bars and places to eat along the way too.

Would highly recommend this hotel, really enjoyed our stay and are already looking to come back next year!

Room Tip: Go for a beach view room!
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hdhotels01, Gerente at HD Beach Resort, responded to this review, 2 days ago
Dear customers,

Thank you have chosen the HD Beach Resort to enjoy your vacation . Also appreciate your comments. This is our main tool to improve every day. All the hotel staff would be glad to see you soon in our facilities . Do not forget to contact us to organize your next holidays ( mgonzalez@hdhotels.com ) .

Best regards ,

Manuel González
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My family stayed at the HD Beach Resort for a week in early November 2014. The accommodation is excellent and each room is larger than normal hotels as it was converted a few years ago from apartments. The staff are amazing and the food was exceptionally good. Evening entertainment was a mix of the animation team on some nights and specialised acts on others; both were excellent. We would recommend this hotel without reservation My mother in law went with us, who is partially disabled and the fact she had a wonderful holiday was testimony to how well the hotel staff looked after her and the sympathetic hotel configuration.

Room Tip: The rooms facing the sea are excellent and catch the last of the sun each day.
See more room tips
  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hdhotels01, Gerente at HD Beach Resort, responded to this review, 1 week ago
Dear customers,

Thank you have chosen the HD Beach Resort to enjoy your family vacation . Also appreciate your comments. This is our main tool to improve every day. All the hotel staff would be glad to see you soon in our facilities . Do not forget to contact us to organize your next holidays ( mgonzalez@hdhotels.com ) .

Best regards ,

Manuel González
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardigan, Wales, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

First time away with my partner and have loved every minute. Peace and quiet, a few activities if you wish to participate. Volcano trip was well worth it!! We ventured to teguise old market which was a cheap day trip at only 5.60 for 2. Then arrecife on the bus for a few hours. Very good bus links and a good few sites to see. Only thing I would say is, food in main restaurant is very good, with lots of choice and plenty of it, a la carte (Italian) restaurant was a disappointment and nothing special. Rooms clean and towels changed daily. Air con available if you would like. Not much night life/clubbing, more kids club and light entertainment. We have had a lovely week, just a shame about the wind meaning water sports wasn't favored and sun bathing was chilly. Staff were very helpful and always pleasant. All in all a big thumbs up. Thank you for a lovely get away.

Room Tip: Sea room is best but second floor in my opinion, away from pool terrace.
See more room tips
  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hdhotels01, Gerente at HD Beach Resort, responded to this review, 1 week ago
Dear customers,

We appreciate that they have placed their trust in HD Beach Resort to enjoy your holiday. Also appreciate your comments. This is our main tool to improve every day in the satisfaction of our guests. I inform you that our chef is making programming changes Italian retaurant improving the quality of the card .
The hotel staff waiting to see you again soon at the hotel so you can enjoy our improvements .

Best regards,

Manuel González
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I were at the HD beach resort in October. I have to say it is the best hotel I've ever been to. The suite was fantastic. The rooms were cleaned every day. Every single member of staff were friendly and some we had seen the whole 7 days we were their. The food was fantastic, I'm very fussy when it comes to eating in hotels but not one single complaint. We look forward to returning their in a few months and doing it all again

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hdhotels01, Gerente at HD Beach Resort, responded to this review, 1 week ago
Dear customers,

Thank you have chosen the HD Beach Resort to enjoy your vacation . Also appreciate your comments. This is our main tool to improve every day. All the hotel staff would be glad to see you soon in our facilities . Do not forget to contact us to organize your next holidays ( mgonzalez@hdhotels.com ) .

Best regards ,

Manuel González
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HD Beach Resort

Address: Avda. Islas Canarias, s/n, 35509 Costa Teguise, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
#1 Spa Hotel in Costa Teguise
#2 On the Beach Hotel in Costa Teguise
#2 Luxury Hotel in Costa Teguise
#3 Family Hotel in Costa Teguise
#5 Romantic Hotel in Costa Teguise
Price Range (Based on Average Rates): $
Hotel Class:4 star — HD Beach Resort 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
HD Beach Resort Lanzarote/Costa Teguise

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