Firstly we would like to say that The Carda Beach is exceptionally clean and the rooms excellent. We paid for a private pool room and it was amazing and met some very lovely people there. BUT
we arrived at 10pm on the 24th of June and was greeted by a very lovely receptionist she told us our room number and handed us a small map of the room location my husband then asked where is the pool only to be told that Thomas Cook had sent our details through as a basic room which of course was wrong. The receptionist said that at that time they could not do anything and that we would need to see the rep in the morning. We decided to put our bags in and go to the bar for a drink as we only had under an hour as they have reduced the A1 to 11pm from 12am first disappointment. My husband and I ordered a couple of drinks after quite a wait and then because of the time I went up and ordered another drink we had
half a drink left when my husband went up to order another one before we would go up to bed. To our horror one of the barman told him you cannot have another drink until you finish the other one and then to my amazement the other barman Angelo who we found to be very rude and aggressive started shouting to another guest about us and how greedy we were I have never been so embarrassed. This was not the best start to our expensive holiday.
The next morning we spoke to Andy our rep who told us we were only booked into a basic room. We informed him to double check this as we had paid the extra for a private pool and his information was wrong. Andy said he would have to contact the shop in which I purchased the holiday and that he would put a note under our door once things had been cleared up later that day. We heard nothing so decided to unpack as I cannot live out of a suitcase. We went down for dinner that night and later on went to the bar (to be greeted with scowls from Angelo the barman) and our lovely receptionist was off but having a drink at the bar. Her English was excellent and she asked are you happy now you have your right room obviously did not know what she was talking about but apparently the error had been sorted and we should have been informed to move to the room we had paid for. I was not amused to say the least as we had unpacked just a couple of hours earlier. I was not going to spend my evening packing again to move so told her we would move in the morning.
We went to the reception the next morning after we packed to ask for our new room and for someone to assist us with the golf buggie to move us only to be informed that they did not know what time the room would be ready aaaagh. Fortunately it was ready and we were moved about 15 minutes later. The room was amazing and I sat down and said to my husband this is exactly what I wanted private pool and no children as we booked this adult style through TC. With that a lady and her 9 month old baby came out of the room next door. Not Adults Only. I had seen some children round the main pool the day before but just thought maybe they were visiting relatives/friends.
After the initial bad start I could then relax by the pool and start to enjoy my holiday despite the presence of the baby, who was only there for a few more days. Be aware that there is a very steep walkway to get to these shared pools so if you have any walking difficulties these are not the rooms for you.
We spent two weeks at the hotel and saw a few more children and spoke to quite a few couples who said the same they had booked adults only and a private pool and ended up with children and in the wrong room for a couple of nights so they need to sort this out.
FOOD - sorry again not 5* always luke warm and not a great choice for the British. Waiters were very helpful and attentive and no complaints with them at all. Wok and Roll was really nice and we had no problems booking this at all and I asked at 10.30am and got a booking straightaway.
POOL BAR - Liza was wonderful very very busy on her own most of the time but got served quickly and always with a smile.
MOON BAR - There is only one bar with two staff one of which is the most rude horrible man I have ever met. The time you have to wait for a drink is ridiculous. One night a friend who was getting a round for us timed his wait and he waited 29 minutes to be served !!!!
Kardamena is a lovely place with really nice Greek people and we had a great night with Yanis at the Brothers Bar cheers Yanis. The walk is 15 to 20 minutes and a bit hairy as the pavement has chunks missing out of it. They were building a beach opposite the hotel the day we left as it was just rocks due to the sea washing the beach away in the winter so for anyone going there now it would be better.
All in all the holiday served its purpose and we totally chilled out for the rest of the holiday and did have a really lovely time just a shame the beginning was a farce.
- Official Description (provided by the hotel):
- Welcome to our fantastic world!Defined by inspired, vibrant design, and located along the south coastline of Kos Island, Carda Beach is the setting for the most playful Escape. ... more less
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- Also Known As:
- Carda Beach Kardamena
- Hotel Carda Beach
- Carda Beach Hotel Kos/Kardamena