We stayed at the Bitzaro Grande for 1 week, commencing 19th Sept 08. We booked after reading the reviews on Trip Advisor and hoped it would live up to our expectations. It did that and more. The hotel and the rooms were spotless. The staff were more than helpful to do anything you asked of them. On arrival we put our luggage in our room and went to the pool bar for a snack. It was extremely busy and Nickey (the only person who works behind this bar during the day) was rushed off her feet, serving drinks, taking food orders and calling people when their food was ready. There was a mix up with our food and we waited for over an hour but once I asked her about it she chouldn't apologise enough. Every time we ordered food from her after that she made sure she brought it to our table promptly. This girl is a diamond. She works so hard on her own. Thomas and the animation team were fab. Activities in the day were there should you want them and there were 2 games of bingo in the evening followed by games and quizzes. As some else has said the bingo was up to 10 euro a game which did work out expensive but the prize money was fab if you won, approx 250 euro. We had our 13 year old son with us and there were no other children of his age there but Thomas and the guys and Nickey made sure he had fun and something to eat and drink when he wanted it. The food in the resturant was good, what you would expect from a greek hotel, plentyful and lots of variation. We did eat out at the Olive Tree as some people on here had recommended it and it was really nice. My only gripe was that they put a basket of bread on your table when you go in and then charge you for it!!! 1 euro per person for two slices of french bread. This has always been complimentary when I have eaten in resturants abroad before. The area of Kalamaki was small but nice. The weather was very unpredicatable and it rained a few times whilst we were there. This didn't spoil the holiday at all as we were happy to be in the pleasant surroundings of the hotel. Will definately go back to this hotel and that is because of the people who work there. Well done guys.