This hotel is really missing a trick as there's a shortage of accommodation in the lovely Cranleigh area and the building itself is attractive and has potential. But staying there is like returning to some rather grotty bygone age. The decor is tired and dated, the towels are thin and fraying, the whole experience lacks charm. When we came down for breakfast, a harrassed-looking person, rather scruffily dressed, emerged from the kitchen area and said 'Yes?' rather crossly, as if we were trespassing. No greeting, no effort to be pleasant or welcoming. There's no proper entrance - just through the vast, soulless bar, and the way to the rooms is more or less through the kitchen and up the back stairs. Very loud noise from the massive kitchen air extractor from early in the morning. I thought it was a lorry outside. If the Cranley Hotel wants anyone to go there more than once or recommend it to others , it needs a serious refurb and rethink. The average b&b provides a cheaper, more pleasant and more comfortable experience these days. A bit of an insult to guests and a terrible waste of potential. Someone should take it over and make a success of it.
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- Also Known As:
- Cranley Hotel Cranleigh, Surrey