The directions we were provided proved to be pretty inadequate resulting in us not getting close to the hotel until about 10PM. After negotiating the tricky roads we arrived at a locked gate. The directions had told us a guard would be there but this wasn't the case. This meant I had to climb over the gate and trek 1.5 miles up a steep, rock strewn path while my wife waited in the car.
A very helpful and pleasant staff member took me back in a vehicle to open the gate and allow us entry. The staff in the restaurant also were able to provide dinner even though the restaurant was closed.
When my wife made the reservation she had enquired about booking a hell-fishing excision. She was told that this would be taken care of at the hotel. In the morning when we went to book a fishing excursion we were told that it was not fishing season. Very disappointing to make this kind of a trip and not be informed when making the reservation that fishing would not be possible.
The person that helped me the night before driving back to my wife was a guide, and we went out with him and another guest for a fantastic hike. The guide was very knowledgable and friendly and we really enjoyed the 4 hour hike into the surrounding mountains.
The restaurant staff were friendly and efficient, the food basic but well prepared and what we were expecting in a lodge. The bar area provided stunning views across the mountain range with a nice fire crackling away in the middle.
The following day we decided to do a solo hike up to the flat top rock that our guide had told us about. As we started this hike the first gate we came to was locked, meaning that once again my wife and i had to figure out a way to climb over a 10' high gate.
I did not hear from a manager during our stay about our initial problems.
I think the hotel has marvelous staff, is situated in an incredible location but seems tho suffer from some basic management type issues.
If you go do not rely on the directions provided, ensure that any activity you want to do is available when making the reservation and stress to someone that the gate needs to be unlocked. You may end up ruining a very nice pair of shoes as i did making that final climb on foot!
- Official Description (provided by the hotel):
- Experience nature in its most essential state.Revitalize yourself with a unique and inspiring experience. Conquer the summit of Puma Lodge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Despegar.com, Odigeo and Tingo so you can book your Puma Lodge (Noi Hotels) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Puma Lodge (Noi Hotels) Chile/Rancagua