We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TRAVEL ALERT: SAFETY AND SECURITY CONCERNS More info

“Nice Stay in Erbil” 4 of 5 stars
Review of Dedeman Erbil

Dedeman Erbil
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Dedeman Erbil to your Saves list
Dedeman Erbil
5.0 of 5 Hotel   |   Erbil 60 City Setekan Nr:36, Erbil 246062 , Iraq   |  
Hotel amenities
Ranked #31 of 57 Hotels in Erbil
Aberdeen, United Kingdom
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“Nice Stay in Erbil”
4 of 5 stars Reviewed December 9, 2013

I stayed at the Dedeman in Erbil in early December 2013. Nice hotel with lovely rooms and a nice ambience about it. Security at the hotel entrance was assuring but not intrusive, made me feel comfortable. The hotel itself is relatively new and was in very good condition, everything was clean and in very good order. My room was very nice, however it was "inside" so no window and hence no view. The AC in the room seemed to be defaulted to "heat" mode, not surprising seeing as it was winter and only 6 - 7 deg C outside. However, the room was a little warm at times.
Only ate at the breakfast buffet which was very good with lots of choice and plenty good qualit food to set you up for the day ahead. The bars were good but very pricey. Overall a good stay in the Dedeman and if in Erbil again would have no hesitation to stay here. The staff were all very friendly and helpful and always smiling which is always a good sign.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YildirayYurdakul, Genel Müdür at Dedeman Erbil, responded to this review, November 12, 2014
Google Translation
Sayın,
Dedeman Erbil Otel’de konaklamanız boyunca yaşamış olduğunuz deneyimleri, vakit ayırıp bizlerle paylaştığınız ve olumlu geri dönüşünüz için teşekkür ederiz

Olumlu değerlendirmeleriniz için teşekkür eder, hizmet standartımızı her zaman geliştirmeye devam ettiğimizi bildirmek isteriz.

Bu doğrultuda yapmış olduğunuz değerli yorumunuz ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

Saygılarımızla,

Yildiray Yurdakul
Genel Müdür
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

17 reviews from our community

Traveler rating
    2
    6
    6
    1
    2
See reviews for
1
Couples
0
1
14
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Any
English first
Dubai, United Arab Emirates
Top Contributor
86 reviews 86 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 23, 2013

Anyone travelling to Erbil could be forgiven for being somewhat sceptical give it's challenging recent history. However please let me recommend this oasis in the heart of the city. Great rooms, high quality furnishings, well maintained, excellent breakfast and a lobby service that can be compared to some of the best around. So once you have passed the X-ray scanner on entering, put your feet up, enjoy a beverage and good food and enjoy.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YildirayYurdakul, Genel Müdür at Dedeman Erbil, responded to this review, November 12, 2014
Google Translation
Sayın,
Dedeman Erbil Otel’de konaklamanız boyunca yaşamış olduğunuz deneyimleri, vakit ayırıp bizlerle paylaştığınız ve olumlu geri dönüşünüz için teşekkür ederiz

Olumlu değerlendirmeleriniz için teşekkür eder, hizmet standartımızı her zaman geliştirmeye devam ettiğimizi bildirmek isteriz.

Bu doğrultuda yapmış olduğunuz değerli yorumunuz ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

Saygılarımızla,

Yildiray Yurdakul
Genel Müdür
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed October 22, 2013

The first impression of the hotel is excellent, with a spacious lobby, polite staff, a classy looking lobby bar and a glass elevator going up and down. The rooms have a similar effect as the one I stayed in was spacious, with a separate seating area with a sofa and chair. Room service was prompt and the food good. Mini-bar was well stocked and the bed comfortable.

But there are some problems, some of which are serious for a hotel charging the amount that it does:

- The air conditioning is awful. It was off when I arrived into the room at 3pm and the curtains fully open, so the room was 30 degrees. Although it had come down to 20 degrees by 11pm that night, it then went off while I slept. This meant that it woke me up at 6am when it restarted with a loud beep and also meant that the room was 28 degrees by then.
- The curtains look good but let a large amount of light into the room.
- There was an awful smell coming from the bathroom when I arrived, which thankfully had gone by the evening. However, it had returned the following morning.
- There is no iron or iron board in the hotel. If you want any shirts ironing then you ahve to pay to have them sent to the laundry service. If this is included in the room rate then fine. But it's not. And due to the time of most people's arrival will also mean they need to use the Express Service to get them back in time for morning meetings.
- The floor was filthy. I have stayed in other hotels in similar environments (hot climate with a lot of dust/sand) and this has not been a problem. However, with a wooden floor this is an issue. Just as well they provided slippers.
- The windows are not sound-proofed to a good enough level. I could hear every car and even people shouting, even though I was on the fourth floor.

As a result I booked myself into another hotel and checked out the following morning rather than endure another 3 nights of staying in a ridiculously hot room.

I really wanted to like this hotel as on the surface it is superb. However the standard is nowhere near good enough for the amount they are charging.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YildirayYurdakul, Genel Müdür at Dedeman Erbil, responded to this review, November 12, 2014
Google Translation
Sayın,
Dedeman Erbil Otel’de konaklamanız boyunca yaşamış olduğunuz deneyimleri, vakit ayırıp bizlerle paylaştığınız için teşekkür ederiz
Siz değerli misafirlerimizin otelimiz için yaptıkları değerlendirmeler servis kalitemizi yükseltmemizde bize yardımcı olacak ve bu tür aksaklıkların yinelenmesini engelleyecektir. Konu Dedeman Erbil ekibimiz ile paylaşılmıştır.
Değerlendirmelerinizi bizlerle paylaştığınız için çok teşekkür ediyor, sizleri tekrar Dedeman Otelleri’nde ağırlamaktan onur duyacağımızı bilmenizi istiyoruz.

Saygılarımızla,


Yildiray Yurdakul
Genel Müdür
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Top Contributor
137 reviews 137 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 8, 2013

This hotel recently opened. It is located in a busy part of town. Security appears to be good. The staff is friendly. The food is okay. There is a lounge there they are trying to fashion into an English Pub. The rooms are nice. They still have some bugs to work out and get better organized but they are trying. There are other luxury hotels being constructed in Erbil so the competition will be stiff.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YildirayYurdakul, Genel Müdür at Dedeman Erbil, responded to this review, November 12, 2014
Google Translation
Sayın,
Dedeman Erbil Otel’de konaklamanız boyunca yaşamış olduğunuz deneyimleri, vakit ayırıp bizlerle paylaştığınız ve olumlu geri dönüşünüz için teşekkür ederiz

Olumlu değerlendirmeleriniz için teşekkür eder, hizmet standartımızı her zaman geliştirmeye devam ettiğimizi bildirmek isteriz.

Bu doğrultuda yapmış olduğunuz değerli yorumunuz ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

Saygılarımızla,

Yildiray Yurdakul
Genel Müdür
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Dedeman Erbil? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dedeman Erbil

Address: Erbil 60 City Setekan Nr:36, Erbil 246062 , Iraq
Location: Iraq > Erbil Province > Erbil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#5 Luxury Hotel in Erbil
#11 Spa Hotel in Erbil
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Dedeman Erbil 5*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity and Odigeo so you can book your Dedeman Erbil reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dedeman Erbil Iraq

Owners: What's your side of the story?

If you own or manage Dedeman Erbil, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.