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“nice place to stay” 5 of 5 stars
Review of Erbil Rotana

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Erbil Rotana
5.0 of 5 Hotel   |   Gulan St, Erbil, Iraq   |  
Hotel amenities
Ranked #1 of 57 Hotels in Erbil
Certificate of Excellence 2014
San Antonio, Texas
2 reviews
3 helpful votes 3 helpful votes
“nice place to stay”
5 of 5 stars Reviewed October 24, 2012

it is nice clean american standard hotel, good service and excellent breakfast, the front desk people are very nice, they are take care of the customers every where, if you are american you like to stay in erbil it is best one in the town for the service & value, it is very clean and they have differnt types of foods for breakfast

Room Tip: very nice room, with nice park next to it
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErbilRotana, Manager at Erbil Rotana, responded to this review, October 30, 2012
Thank you for choosing Erbil Rotana during your most recent visit to Erbil!
I would like to thank you for your positive feedback and I shall share it with all the team members.
If there is anything else I may assist you with please do not hesitate in contacting us.

Hoping in welecoming yuou back in the near future.

Husam Malki
Executive Assistant Manager
Erbil Rotana Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
    118
    65
    14
    3
    4
See reviews for
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149
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
Salmiyah, Kuwait
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2012

The decor and ambiance delightful, the food and service in the restaurant was fantastic, the staff were wonderful, extremely helpful, polite and friendly and the room I had was beautifully light and comfortable with nice decor , topped by wonderful views towards the Corniche. Customer service was brilliant

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErbilRotana, Manager at Erbil Rotana, responded to this review, October 24, 2012
I would first like to thank you for staying at Erbil Rotana during your most recent visit to Erbil.
On behalf of the whole Erbil Rotana team, thank you! Your positive comments shall be shared with all the team members.

Please do not hesitate in contacting us at any time for any future inquiry that we may assist you with.
Hoping in welcoming you back in the near future.

Husam Malki
Executive Assistant Manager
Erbil Rotana Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 16, 2012

Nothing unexpected. Good wifi, good restaurants, good service, good rooms, etc. Just as one would expect from a business hotel. Although the service at the outdoor lebanese restaurant was a bit slow, Rotana makes a worthwhile stay for those who do not want surprises or unexpected adventures.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErbilRotana, Manager at Erbil Rotana, responded to this review, October 18, 2012
I would like to take this opportunity to thank you for staying with us during your most recent visit to Erbil.

I am glad that you have enjoyed your stay with us, and truly appreciative that you have forwarded your comments to us on the inconvenience caused at the Lebanese restaurant due to the service. I assure you that I shall share your comments to the team.

Hoping in welcoming you back in the near future.

Husam Malki
Executive Assistant Manager
Erbil Rotana Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 22, 2012

I spent a month in this hotel and I got 500 miles from the hotel on my Delta FF number. I had to move my room from one side of the hotel due to the noise from the club out back. Pool is good for lap swimming and the gym is good for a good workout. The pool was closed for 4 days for a party with no compensation. I could buy new clothes for the cost of the laundry service, and I stayed there for a month( no laundry machines). The internet is expensive if your there on business, and no FOX news channel. I hope the Marriott is open next time I am in Erbil. Dont take your American Express, it is not good anywhere in Kurdistan or Iraq.

Room Tip: sleep on the side away from the pool
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErbilRotana, Manager at Erbil Rotana, responded to this review, August 25, 2012
Thank you for staying in Erbil Rotana during your most recent visit to Erbil.

I have read your comments regarding to the closing of the swimming pool, and for that I truly apologize. I promise you that we will make it up for you in your future visit.

I will also look into adding Fox news channel if possible.

Please let me know when you are planning to come back again.

Husam Malki
Executive Assistant Manager
Erbil Rotana Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Top Contributor
59 reviews 59 reviews
59 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 21, 2012

Service is very good and Resturants are very good with high standards specially Italian and Lebanese
Rooms are spacious and well maintained however it is expensive hotel if you are staying for long period

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErbilRotana, Manager at Erbil Rotana, responded to this review, August 23, 2012
I would first like to thank you for chosing Erbil Rotana during your most recent visit to Erbil.

I appreciate all the comments which you have shared.
Our continuous efforts will assure that your future vist will be up to your expectation as well.

Hoping in welcoming you back in the near future.

Husam Malki
Executive Assistant Manager
Erbil Rotana Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 2, 2012

Erbil Rotana Hotel is the best Hotel in Erbil Iraq. The rooms are too big and very comfortable, the quality and the service are excellent and the location is good: few minutes from airport. The security procedures are very high which is good in such region.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErbilRotana, Manager at Erbil Rotana, responded to this review, August 18, 2012
I would like to thank you for staying with us.
Your comments will be shared with all our staff and hope that we shall welcome you back in the near future.

It will always be a pleaseure to have you staying with us.

Husam Malki
Executive Assistant Manager
Erbil Rotana Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lusaka, Zambia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 23, 2012 via mobile

I have stayed here a number of times. The club Rotana being a personal highlight enabling a few drinks and nibbles in the afternoon being quite welcome. The security is mindless as it is in most of these hotels as it wouldn't stop anyone who wanted to cause harm. The staff are generally quite helpful, the decore is quite sound and the gym is quite average but there is enough there to try and fight back against the club Rotana drinks and nibbles. Still the best place to stay in Erbil.

Stayed April 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErbilRotana, Manager at Erbil Rotana, responded to this review, July 26, 2012
Thank you for coming back and staying in our hotel again! The Erbil Rotana Team is grateful to your loyalty. We shall continuously strive to assure that all our guests feel welcomed and satisfied.


Hoping in welcoming you back again in the near future.


Husam Malki
Executive Assistant Manager
Erbil Rotana Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Erbil Rotana

Address: Gulan St, Erbil, Iraq
Location: Iraq > Erbil Province > Erbil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Erbil
#1 Spa Hotel in Erbil
#1 Luxury Hotel in Erbil
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Erbil Rotana 5*
Number of rooms: 201
Official Description (provided by the hotel):
Erbil Rotana is a landmark five star hotel featuring 201 well appointed rooms and suites, five food & beverage outlets, one Grand Ballroom that fits for up to 1000 guests and 5 small meeting rooms for conferences and events. All the meeting rooms are equipped with the latest audio-visual equipments, translation system and high speed internet connection. The property is strategically located close to the business and diplomatic area of the city. Ten minutes drive from Erbil International Airport and fifteen minutes to the city center, the historical Citadel, bazaars and malls. Erbil Rotana is the appropriate destination for business travelers and corporate meetings. ... more   less 
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Also Known As:
Erbil Rotana Hotel Arbil
Erbil Rotana Iraq

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