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“not my favourite...” 3 of 5 stars
Review of Erbil International Hotel

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Erbil International Hotel
30 street, city center, Erbil, Iraq   |  
Hotel amenities
Ranked #30 of 46 hotels in Erbil
Galway, Ireland
Top Contributor
155 reviews 155 reviews
76 hotel reviews
Reviews in 57 cities Reviews in 57 cities
146 helpful votes 146 helpful votes
“not my favourite...”
3 of 5 stars Reviewed March 8, 2012

What you notice first about this place is the fortress like front and the OTT security. Seriously, this is for show not because it reflects safety concerns and it is annoying. Having travelled in an out of Kurdistan now a few times and stayed in other hotels which had a much reduced or low key security, this struck me as likely to create fear in someone arriving not reduce it. That aside, when you are finally in the hotel ( you must get out, run your bags through a scanner and get searched) and then enter the hotel), the lobby is fine. The staff (most) are very nice. We had lunch a few days in the main restaurant on the lobby area and of course breakfast. Both are very, very good. Lots of fresh salads and the usual spread plus a variety of hot dishes. The rooms are fine, think standard Hilton. There is a business Centre, a gym and a bar. Okay, the not great part. Everything (food, drink and business services) are ridiculously expensive. It was about $1 (or 70 cents Euro) per page to get something printed. Drinks, too, are NYC prices. There is wireless in the lobby areas but NOT the rooms. They supply cables but for Mac users (especially Mac Air) be careful as you need a converter for the plug to be used. Normal PC users should be fine. There is TV and a mix of a few different languages, including English. All in all it was fine but for many reasons, I much preferred Chwar Chra Hotel. The rooms are not as great but it just had a much better, less ex pat feel to it..... Also for whatever reason, hotels in Iraq tend to put you as a preference next or near lifts, ask to be away from the lifts if you can and definitely take a higher floor.....Finally, the hotel is not as well located as Chwar Chra but is close enough to walk to the Citadel. It use to be a Sheraton and some locals and taxis may still refer to it as such. Note that the hotel can book a taxi to the airport but it is $30 for what would be, in an ordinary taxi, less than $10. You decide. The plus with the car booked from the hotel is that they will let you put your luggage through security at the terminal outside of the airport (everyone has to do this) and then meet you around the other side to drive you right to the airport. Ordinary taxis will drop you with your bags, you go through and you have to take the shuttle bus on the other side. This is not a huge deal but that was the only plus to taking a hugely expensive car.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luaay_salih, Manager at Erbil International Hotel, responded to this review, March 13, 2012
We are glad that you have enjoyed your stay with us! We at Erbil International Hotel are always keen on our staff,standards, and safety to assure that you and all our other guests have a pleasurable experience. and would like to mentioned that all security process at Erbil International Hotel is for your safety and will do our best to make it easer for the guest.

about airport pick up cost, i would like to inform you that we use the airport taxi which is more better and more safety for the guest but little higher expense.

We would like to thank you for staying at our hotel and looking forward to welcoming you again to Erbil..

Kind regards

Luaay Salih
Hotel Manager
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48 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Zagreb, Croatia
Top Contributor
181 reviews 181 reviews
42 hotel reviews
Reviews in 52 cities Reviews in 52 cities
187 helpful votes 187 helpful votes
3 of 5 stars Reviewed January 30, 2012

This hotel is really good for business travelers, has a very good security and that's why it is recommended and used by expatriates, although security in Erbil is pretty good. Good location, walking distance from the mall and street food corner, easy access from the airport. Our corporate rate for BB was in range of $150, free wi-fi. Hotel has a gym, turkish bath and swedish sauna located in basement, free of charge for hotel guests. Food in hotel restaurant is buffet style, but although plenty of different dishes, quality is not always at the highest level. Overall, if you are in Erbil for business, this hotel is one of three (including Rotana and Van Royal) to recommend.

Room Tip: Rooms with a garden view are more quite!
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luaay_salih, Manager at Erbil International Hotel, responded to this review, February 4, 2012
We are pleased with your comments about Erbil International Hotel. We would like to thank you for staying at our hotel and we look forward to welcoming you again to Erbil.
Best regards
Luaay Salih
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Cary, North Carolina
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 20, 2011

I have stayed at the Erbil International hotel several times in the past year and while it is a so so hotel, i much prefer the Rotana to stay at. When i first stayed at the Erbil International Hotel (EIH) the rates were high and the Internet was not free. Since the Rotana has opened the rates have dropped and the Internet is free. The food is so so. the Chinese/French/India restaurant is good, but a bit slow.

The bartender is every nice and does great with the drinks. As for the bar food, well it is not good at all. Don't expect to get Chicken wings or other items like this.

My last trip to EIH was in Nov 2011 and they had already turned the A/C off. My room was so hot that i had all of the windows open and could not get the temp lower than 78f/25.5c.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luaay_salih, Manager at Erbil International Hotel, responded to this review, November 30, 2011
It is always a pleasure in welcoming you during your visits to Erbil. We are truly thankful for your positive comments on the food in the Bar . These comments will make us strive to improve our services day by day. Reaching your expectations is our target and destination. Hoping in welcoming you back in your next visit.

Luaay Salih
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2011

Being a business woman alone staying is very safe in Erbil International Hotel. All the comforts are extended to you. The hotel is well located and it is easy to go around. The food is very goo. The staff is very well mannered and go all out to extended their hospitality. The ambiance is very good. Security is very tight so you feel very safe.

Room Tip: The room on 18th floor facing the pool.
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  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luaay_salih, Manager at Erbil International Hotel, responded to this review, November 30, 2011
I am truly glad that we have reached your satisfaction. Our team will continuously work on making you feel at home.
It was and will always be a pleasure having you stays with us.Hoping in welcoming you back in the near future.

Luaay Salah
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 22, 2011

I was at this hotel for business in June. The security was good, as you are in Iraq (though after staying for a week, you seem to forget that a little).
The rooms are adequate for one, possibly two persons and have a safe (large enough to fit a laptop and other small items. There are a multitude of t.v. channels in various languages (including a few BBC). However, the tubs in the bathroom are dangerous. The showers can have a very powerful stream that must be adjusted. The edge of the tub is rather high and can be challenging to climb in and out of.
Staff at the hotel were average to good. A few of the days, they came around in the afternoon with an extra bottle of water to drink. As I had some sort of stomach problem, this was much appreciated.
Food at the hotel is average. It was a lot of the same thing (often the lunch and dinner buffet were most of the same items like the salads and hummus, just with different meats available. One day there was a great broth-based soup with seafood. The masgouf at the restaurant outside (or the large pavilion) was delicious. The tea in the lobby was very good.
The fitness center was pretty bad- all of the equipment were dated and the weight machine was not in good condition. The outdoor pool was nice.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luaay_salih, Manager at Erbil International Hotel, responded to this review, September 3, 2011
Thank you for chosing our hotel during your visit to Erbil, and would like to inform you that your feedback about our health center is highly appreciated and would like to inform that we are in processing to renovate all helth center equipment in near future. Hoping in welcoming you back in your next visit.
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London, United Kingdom
Top Contributor
92 reviews 92 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed March 20, 2011

I e mailed the hotel twice to make a reservation but they did not have the courtesy to reply.

Opted instead for the ROTANA - which is inexplicably not listed on Tripadvisor , despite being the only 5 star international standard hotel in Erbil.

The Rotana was fine, a little soulless and certainly not chaep at 260Us a night for the cheapest room and $5 for a coffee. Good breakfast though.

If yoiu want a reliable international hotel go to the Rotana. Having said that there are scores of OK 3 star hotels scattered across Erbil although none seem to have websites.

  • Stayed March 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 30, 2010

Eck - this hotel was absolute rubbish. Trust me when I tell you that there are countless reasons why Erbil Int'l Hotel is now in my Top 5 Worst Hotels list. Everything from the room to the food, service, etc. I will sum up my review in one sentence: NEXT TIME I GO TO ERBIL I'LL BE STAYING AT THE ROTANA.

  • Stayed December 2010, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Erbil International Hotel

Address: 30 street, city center, Erbil, Iraq
Location: Iraq > Erbil Province > Erbil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 46 hotels in Erbil
Price Range (Based on Average Rates): $$
Reservation Options:
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Also Known As:
Erbil International Hotel Iraq

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