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“Hidden Beach... Hidden Gem!” 5 of 5 stars
Review of Hidden Beach Resort - Au Naturel Club

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Hidden Beach Resort - Au Naturel Club
4.5 of 5 Specialty Resort   |   KM 95, Carretera Cancun Tulum | Kantenah, 77710, Mexico   |  
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Certificate of Excellence 2014
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Hidden Beach... Hidden Gem!”
5 of 5 stars Reviewed March 7, 2011

First time experience at an au naturel resort (having only spent times at nude beaches)and will not be our last. From the moment we walked thru the gate we were in a comfort zone that couldn't be matched by any of the larger resorts we have experienced. The grounds, pool, and beach areas were spotless and beautiful. Although the resort itself was wonderful our fondest memories will be of the other guests we met and quickly became great friends with. A big thank you to Oscar and his amazing staff whom make Hidden what it is.... an awesome vacation destination. We would highly recommend.

Stayed March 2011, traveled as a couple
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503 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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  • French first
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English first
Portland, Maine
2 reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 5, 2011

The staff is amazing and turnover rate is amazingly low. We have been visiting for years and always feel genuinally welcome. The food quality is better than ever and always plentiful. We
found they did accept reservations next door so if you wanted a change it was little hassle (except for having to put clothes on). Dining nude with the warm caribbean breezes caressing you is an incredible experiance! The clientle is very mellow and accepting of all states of dress and undress.
The recent renovation fixed some of the little problems that some people experianced, but
we missed the character of the original rooms..artistic tile, room dividers, high beds with drapes, quirky little touches..but the improved ac, tv, and an ipod dock were all on the plus side. For some reason the floats at the pool were taken away. All in all, HBR is the best experiance of its type, and we hope to return as soon as possible. Going back to real life is exceedingly difficult.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven, CT
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2011

Traveled to Hidden Beach Resort with spouse and friends. We arrived Feb 12th and stayed 6 days/5 nights (not long enough). Weather was good, mid to high 70's ( F) during the days, but cooler at night (mid 50's). Hotel has been completely remodeled and is beautiful. We had a swim up suite, which was very convenient. The staff was very friendly and could not do enough for the guests. Food was very good and plentiful. Had an awesome Valentines dinner at Hidden Beach and went to Eldorado next door for dinner several evenings. Met some great friends from all over playing volleyball and hanging out in the hot tubs. Couples massages are a must (we enjoyed two) and the nude cruise/snorkel was a blast. Definitely will return in the near future and stay longer next time.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 17, 2011

My husband and I have been to HBR a couple of times and decided after hearing about the renovations to go back again. Since there are many reviews now posted I will only comment on what was not already said or elaborate on other comments already made.

We found the food to be about the same, some dishes were really wonderful and some were tasteless. Unlike in the past, you can no longer make reservations for the restaurants at El Dorado, so the wait can be very long or none depending on the night and the restaurant.

The lunch BBQ was a bit of a disappointment. Mostly burgers, chicken and pasta salad, the fish was limited, and dry. (Proteins were partially grilled and set aside, then reheated and served). I spotted someone with a grilled salmon fillet and was told there was no more, but I was only about the 5th person in line for the lunch BBQ when it started. We prefer to order off the a-la-carte menu most days and supplement with vegetables or green salad off the BBQ buffet. The food is prepared fresh and the selection was more to our liking.

The dinner menu at HBR has many similar items as the El Dorado menus and the service is remarkably better. Thank you Porfirio for the wonderful special dessert you had prepared for us on our last night. It was phenomenal.

We booked a swim-up room but could not get 7 nights so they were to move us the last two nights to a second floor room. What they didn't tell us was that we would have to check out at noon and wait until 3PM to check into the new room. My husband and I found this unacceptable, and politely made that clear. We received a call shortly thereafter that our second floor room was available and a bellman was immediately sent over to move all our things from one room to another.

The swim-up bathroom had a slight odor of sewer occasionally when flushed, but it was a vast improvement from the past. The second floor room was more spacious, less damp and had no odor at all.

All hotel services, massage, spa services etc are subject to an additional service charge. Be aware and ask for total cost if you intend to book.

Hot tub temperatures varied from very hot to luke-warm each afternoon. We spoke with Manual and he did achieve in getting it adjusted before that evening. The pool was still very cold, we were told they are still testing the heating system, I am doubtful that we will see an improvement though.

Internet service was greatly improved, we were able to get wireless by the pool almost always, in our second floor room with no problem, and only on and off in the swim-up.

Regarding slippery surfaces, these have always been an issue. My husband bought me a pair of Havaianas after the last visit (flip flops with good tread), and I had no problem with slipping, so be prepared.

Once again, the people we meet and the staff at HBR are the reasons we go back. Thank you Esperanza, Angel, Jesus, Porfirio, Carlos, Godino and all others I forgot to mention here. We love you all!

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 16, 2011

Just returned from a very relaxing vacation at Hidden Beach. They just underwent a big renovation, and I have to say the place is really lovely. The rooms are nice and big, wonderful bed, double jacuzzi tub in the suite and our room even had a balcony (no furniture though). The staff is very nice and wants to cater to all of your needs and always with a smile. Carlos the bartender and Esperanza the wonderful person who always has a smile and takes you your drinks on the beach are FABULOUS! The food here and at El Dorado right next door was unbelievably fantastic. I have only one major complaint about this place. It rained almost every night we were there, and the ceramic tile outside the rooms becomes as slick as ice. I fell one evening flat on my back and was and am still in a lot of pain. When we relayed the incident to management the response was, "oh, do you need medical attention?" which i was not interested in seeking in Mexico. (no insurance, don't know the Dr. or hospital and i was not bleeding from the head fortunately). I felt that they could have been a little more interested in my well being and would do something about the slick tile, but i did not get a positive response when I made these suggestions. So my advice is, if you go and it rains, walk in baby steps and be ready to catch yourself if you slip.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs, Arkansas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 13, 2011

Staff was great.........all of them. Rooms have just been updated and they are exceptional. Barbara (event director) keeps things moving throughout the day and gives lots of opportunities to meet others if you are shy. Unlike Breezes (Au Natural) in Jamaica, this resort is clothing optional. It is nice to dress for dinner and theme night if you want and be naked the rest of the day. Or be naked all the time. You will be comfortable whatever you decide. Daily water volleyball is a blast. Rules are way different but very entertaining. Definately go on the nude cruise (check with Manuel). It was the best day ever. Snorkling, BBQ on the beach (beach all to your self), staff on this cruise was excellent and food was awesome. Pepe will not allow your drink to be empty.....ever. :-)

Things you need to know.....Dont use the ATM at the resort next door unless you have to. Although it stated the fee was $5.75, it was $26.00 plus. Since the resort doesn't own the ATM it is impossible to get the over charge corrected and your bank cant do anything because the charge comes across as part of the withdrawl you made.

The food next door is great with wonderful presentation. With that being said, it takes 1.5 to 2 hours to eat every night. All of the food is what I consider fru fru. It is pretty, not much of it, and takes forever to complete the 4-5 course meal. The service at Hidden Beach is much faster but same type of food. Room service is 24/7 and is the kind of food I prefer. Hamburgers, sandwiches, fries, etc. (menu is on the Hidden Beach TV channel) Lunch by the pool is usually hamburgers, grilled chicken, veggies, fries, etc. Breakfast is typical, yogurt, fruit, cheeses, omelets, etc.

I believe the odor some people complain of is the plastic seal that is on the shower and bathroom doors. It kind of reminds me of asparagus/plastic. It is not overwhelming. You can only smell it when you are in the bathroom or shower.....at least in our room and we are both very olfactory sensitive.

LADIES........WARNING......DO NOT wear your sterling silver in the hot tub or pool. Something they put in the water eats your jewlery to the bare metal. It does not affect gold jewlery at all.

As a side note---if you havent rented a car in Mexico in the last few years, I would beware. It is fairly cheap on line but when you get there, they either put at 4800.00 hold on your credit card or make you take the 35.00/day insurance (which is more than the daily rental charge). Also they hold your car hostage until they can badger you into agreeing to spending 2 hours listening to time share stuff for another hotel. It took us 2 hours to get our car. We finally agreed to go, but didnt, just so we could leave.

Great vacation. We will return with friends we made while we were there.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 12, 2011

Room made us sick, last day found heavy black mold behind bathroom door mirror
Ordered shrimp cocktail from room service....they would only bring nachos.. mgmt later was confrontation and said there were health regulations involved.???
What once was free is no longer... not really all inclusive. .. paper inserts in menu such as Lamb $35 extra. Lobster was $40..
Hot tub was was warm enough and we , meaning the majority of the guest made frequent request which were ignored.
Bar staff was often understaffed. Ex. 28 of us partying in hot tub at 5 pm and only one bartender who was new and had to cover bar and us.
Massage bill was incorrect and again mgmt was confrontational and unable to comprehend. Could go on and on..but.
and to end on a positive note.. the service people were excellent and friendly.

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hidden Beach Resort - Au Naturel Club

Address: KM 95, Carretera Cancun Tulum | Kantenah, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 296 Specialty Lodging in Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hidden Beach Resort - Au Naturel Club 4.5*
Number of rooms: 42
Official Description (provided by the hotel):
It is the only luxurious all-inclusive nudist resort in the Mexican Caribbean. Consisting of 42 beachfront suites, it is a secluded adults only property, perfect for couples and singles alike. Located just one hour and a half south of Cancun Airport, Hidden Beach Resort lies on a stretch of white sand beach offering spectacular views of the Mexican Caribbean sea. Hidden Beach blends signature services such as personalized check-in with a welcome glass of champagne or the exclusive concierge service with charming architecture to create an atmosphere of understated luxury. ... more   less 
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Also Known As:
Hidden Beach Resort - Au Naturel Club Hotel Riviera Maya
Hidden Beach Mexico
Hidden Beach Hotel Au Naturel

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