I booked a 3 night stay in order to get engaged. This was a very nice place with some very nice touches but not exactly cheap. I have no problem paying for what you get but this report needs to correct some flaws before it can be rated excellent. Upon arrival you are treated very well. The champagne upon arrival is a very nice touch and made my now Fiancé feel very special. The selection of pillows and aromatherapy was excellent. Very nice touch. The swim up room with the outdoor shower was fantastic. So where does the problem come in.....?. Well two of the restaurants that require reservations were unavailable all three nights. One issue is that only the concierge can get you the reservation and he was gone at 5Pm. We lost one evening on that only ( We also walked into one of the restaurants seeing if we could make a reservation for the next day. I have to point out that the restaurant was NOT full at all. Plenty of open tables so I don't know what the reservation game is but they do not fill up) Our flight was delayed so when we tried to have dinner at 945 pm the Thai restaurant refused to seat us saying that they had no tables and that they were closing in 15 minutes. Well first of all there were at least two empty tables several feet away from us which were clean and ready for seating, and second..if you close in 15 minutes then you aren't closed! The second restaurant Jo Jos about 40 feet away stated they would seat us but would only serve us nachos since the kitchen was closing in 15 minutes. This was completely unacceptable considering the prices we paid and the reputation the resort is attempting to keep. At this level I don't think simple things should have been met with "I'm very sorry but no"...which was given to us several times throughout our stay, Another issue is the MINI BAR... Just be aware that there is no liquor at the min bar.. Only beer, soda and water. This was not indicated anywhere that I read prior to going there so just an FYI. The swim up bars close a little too early as far as I'm concerned. I believe it was 6 PM. The biggest disappointment...I paid for a private dinner on the beach at which point I planned to propose. My girlfriend loves Mariachi's and I attempted to book live Mariachi's as a surprise during dinner. I tried to do this through the concierge who did try to help but I was again ultimately met with a "I'm sorry but no". I was told the price which was very costly and I still agreed to pay but the resort would only allow their own Mariachi's on the resort as well and any type of live music. Again it is just my feeling that this resort could put themselves in a much higher category if they would just learn to make things work for their guests and just stop saying no.. So.. yes a bit critical but this was not an ordinary trip so the little things meant a lot. Will I go back??? probably yes...but it took three days of an education just to learn the ins and outs of the resort. A great concierge is one who makes things happen!! Otherwise whats the point. Also the SPA.....wonderful. Very Good place but NOT excellent but a great potential to be excellent!!
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
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- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya