We just got back from a 5 night stay at the Casitas. It was our first time there but our 4th trip to the Mayan Riviera. The resort is very beautiful, but huge!
We stayed in the 30 block which was wonderful. It was close to the restaurants in the Casitas, quiet, romantic and luxurious. It was far from the action of the main resort, but when we wanted to go there we caught one of the shuttles. We liked Allen the concierge and loved our beach butler Daisy and bartender at the swim-up bar. Their standout service was a highlight. I would recommend a 2nd floor room for quiet and privacy. When we were in the room we felt like we were the only people there. BUT, the stairs are a killer. 2nd floor rooms are high up a wooden stair case that is slanted so the rain falls away from the building. If you have any physical issues, stay on the bottom floor. My favorite part of the room was the round outdoor shower. You will love it!
We liked most of the food. Favorite dinners were at Santa Fe, romantic dinner on the beach, Kampai Asian, and Fuentes dinner theater. The Italian restaurant was not great - tiny portions, slow service, overcooked pasta, but amazing chocolate surprise desert. For lunch we liked Jojo's. We ate mostly at the small grill at Casitas 31 pool. It was nice to come straight from the beach and not have to go back to the room and change but the selection is small. We ate breakfast in the room twice but would recommend catching the shuttle to the buffet in the main lobby building. Best breakfast buffet ever.
The pool with the swim-up bar in our section was great, clean, warm, not crowded. There were some fun people but plenty of space so only as much socializing as you chose. I want to be honest about the beach. Some people are bothered by the look of the sand whales and the cement pyramids. All I could see was the color of the beautiful turquoise water and soft sand. The section in front of Casitas 31 was where we spent a lot of time. You could walk right out, sit down and little fish would come and swim around you. We also saw lots of fish, plate size, at the beach in front of Jojo's. Amazing!
We had the couples massage on the beach. 80 minutes of bliss! Try it.
There are a few reasons that I am not giving 5 stars. If you get a room in the area where the Casitas meet the Royale, yuck! There is a distinct smell of sewage in the evenings. Do not stay around there. Portion size and slow service at some of the restaurants were not top tier.
I know this is long, but I value the reviews on Trip Advisor and if this can help you decide... I would say go there. It is beautiful and was a great trip.
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
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- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya