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“every bit as good as the reviews” 5 of 5 stars
Review of El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
4.5 of 5 Hotel   |   Km 45, Carretera Cancun-Tulum, 77710, Mexico   |  
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40% off room rate
Ranked #10 of 353 Hotels in Riviera Maya
Newcastle upon Tyne, United Kingdom
1 review
3 helpful votes 3 helpful votes
“every bit as good as the reviews”
5 of 5 stars Reviewed June 26, 2014

Would fully concur with all the excellent comments seen recently having just returned after two weeks on 24th June people make it and Cesar in bar28 is first class and sets the standard.it does not feel at all busy,always a quiet spot to be found and don't be put off by internet weather forecasts.we were forecast to get rain almost every day and in reality saw 10 minutes all fortnight so don't worry be happy.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, June 27, 2014
Dear Barry C,
thank you for your lovely post, as yourself this will help many other tripadvisor readers to joing us for a wonderfull vacations, such as the one you have recently experienced.
It is with great gratitud that we send our greetings form sunny Riviera Maya.

Warm Regards
beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,859 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (847)
Date | Rating
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English first
Clifton, NJ
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2014

My husband and I stayed here for our honeymoon in October. Everything was amazing. This resort was a great choice for couples, since its not a "family" resort, meaning there are no kids running all over the place. It was incredibly relaxing. Make sure you try the culinary theater, and if you are on your honeymoon, make sure you do the dinner on the beach! Very romantic.

Just a few words of caution. If you are selecting your resort based on the swimmability of the beach, this is not the place for you. That was the only drawback of this place- the beach is very rocky (large rocks beneath the surface) and there are also large sand bags in the water (to help break up the waves to create a reef.) So it makes swimming pretty difficult. However, if you like to relax in the sun, the beach is beautiful, pristine, and private. Like I said, everything else is amazing, especially the food and the service.

Room Tip: We stayed in the Casitas. If you can afford the extra, go for it!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, June 27, 2014
Dear schaefean,

It was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma.
We are delighted to read that you spent a most wonderful holiday with us and found the accommodation, staff and ambiance of the resort very pleasant.
Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon in your Mexican home!

Kind regards,
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary,AB
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 25, 2014

My wife and I stayed at the El Dorado Casitas from June 7th to 14th to celebrate our anniversary. We stayed at the El Dorado Casitas in September 2013 as well, and decided to come back for another try. The resort was excellent in September as well, but rainy weather plagued the week.

This week was sunshine non-stop and the resort impressed us even more. There's nothing but good reviews so I'll stick to the unique items:

-Caesars : for us Canadians; yes, they have them. they call them "Bloody Caesars", but they're still excellent.

- Beach Front Cabanas : These seemed to be neglected by the other guests when we were there, but the service at them was fantastic. A special nod to our beach butlers Alejandro and Javiar. Everyday when we came to the beach one of them was there a minute later with a table, spare towels, and icewater. once we started to the beers or 'ice beers' (half margarita, half beer) they were always there with another when we were done.

-Security: Our keys got demagnatized on one of the days (probably from being by cellphone/electronics). A quick chat with the concierge (Charlee) and security was there to let us in 2 minutes later. He then brought fresh keys within five minutes. I also lost my Visa card from my pocket one of the evenings. We went to the front desk the following morning and Security had it in an envelop in their office. I showed them my driver's license and they signed it back to me (have a lost/found log). No issues, no charges, and no misuse.

Beach: Yup, it's rough on the casita side. They have a better developed beach down by the Jo Jo's area that you can walk into easily, and you can still get into the water by casitas with water-shoes.

Bugs: I have never seen fewer bugs at a resort. I think in total I counted two little jumping spiders and a fly. There were no mosqiutos and I had no bites to show for the evenings out.

GENERATIONS: We inquired about the sister-resort next door. It was at low occupation the week we were there, and we wanted to take a look through. We walked over for dinner at their Pan Asian restaurant and were thoroughly impressed. The resort is still very much under construction in places, but the existing amenities and beach/pool appeared excellent. They even have a lawn area between the beach and pools that looked very well maintained.


To conclude, I have to say this is an excellent resort to try out.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, June 30, 2014
Dear Calgarycouple08,
We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit.
As you may have surely noticed our resort is located in a reserved natural area.
Consequently, we are very much engaged with the protection of the environment, we are glad you appreciate this detail.

We hope to receive you again for another memorable vacation.

Sincerely,
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

From the moment we pull up to El Dorado Royale, it feels like coming home. The staff is so friendly and welcoming. We visit every year and have the best time of our lives.
Special thank you to Karen, Jesus and Rudy. Liz in the check in for the Casitas was truly wonderful too.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, June 30, 2014
Dear Kathy B,
It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. It will be a pleasure to extend your compliments to Karen, Jesus, Rudy and Liz for receiving you in such a wonderful way.

Looking forward to welcoming you back pretty soon,

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 25, 2014

We went to el dorado casitas for our Honeymoon and booked through Beach Bum Vacations and couldn't have asked for a better expereince! Justin was wonderful, and could not have been more helpful with the booking experience. I have already sent a friend his way who booked her honeymoon through him and loved beach bum! We will without a doubt be using him for our next trip!

The resort was beautiful! It was literally spotless, the staff could not have treated us better, and of course the food and drink was AMAZING. We would absolutley come back, and send friends!

The only "complaint" if you want to call it that, was that unlike many all inclusive resports, tipping is not expected, but it is "strongly encouraged" and accepted. While the service was exceptional, tipping in addition to the tip that is "included" in your price at booking, got to be a little frustrating. It's nice to literally be able to walk out of your room with your key, and not have to worry about anything.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, June 30, 2014
Dear Katie K,
We very much appreciate your review which points out some interesting matters. This was the perfect season it is a really good recommendation on behalf of Beach Bum Vacation.
Looking forward to welcome you back at El Dorado Royale, a Spa Resort by Karisma

Best regards
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2014

From the moment you exit your shuttle and step foot onto the property the gracious staff are very friendly, helpful and there to make your stay the absolute best possible experience.

Check in was painless and before I knew it my bags were being delivered to my Casita suite which had and excellent view of the pool and swim up bar as well as the ocean which was only a stone's throw away.

I was there to attend the wedding of my childhood friend and they couldn't have picked a better place. The cocktail party, dinner party, ceremony and reception was excellent. Not to mention the other many restaurants on the property, all of which were top notch. Whether you're in the mood for Mexican, Italian, Asian cuisine they've got you covered. And, if you're hungry after the restaurants are closed for the night you can simply pick up the phone and place an order anytime for 24/7 room service and you will have a knock at your door in about 20-30 minutes.

As far as the Casita Suite itself, it is nothing short of phenomenal! My favorite part most certainly was having your own private outdoor shower. Trust me, it makes showering indoors seem lackluster once you arrive back home.

Each Casita village as we like to call them has their own pool with lazy river connection and swim up bar. The bartenders are very friendly and efficient and leave you wanting for nothing. They will even help you brush up on your Spanish if you're rusty.

The shuttles run every 20 minutes however I found that if you started walking back towards the lobby someone in a cart will stop and ask if you need a lift which at times can be great because the property is sprawling and it's a welcoming sound to hear when your tired from the sun all day. You will find that nearly 100 percent of the staff will greet you with a smile and an Hola!

The grounds are spotless and not a blemish in sight. I also enjoyed laying on my own private thatched cabana down on the beach directly in front of the ocean listening to the waves crash. There are hot tubs as well as a natural salt water pool the is built in seamlessly with the ocean.

And if you want to be pampered there are massages, yoga sessions, and even a nice gym to get the blood flowing or sweat out the Margaritas from the night before. Furthermore, the nightlife was not too crazy but just right.

And finally what really impressed me was that you never felt like you had to wait long for anything or get up super early to claim your spot on the beach or pool. I went right in the middle of summer in June and there was plenty of room for everyone to relax and not worry about anyone else.

There is a stretch of beach that is very sandy and there are parts where the artificial reef resides where it can be rocky if you want to walk along the water so bring a pair of aquatic shoes if you wish. Others in my party took on the zip line adventure and scuba diving and tour of the caves which they said was an awesome experience.

Overall, you will NOT be disappointed in your choice to stay at the El Dorado Resort in Riviera Maya, the only thing you will regret is that you didn't book and extra week! For those concerned with safety do not worry the resort is very safe and you never feel otherwise. Our group even rented a shuttle and took a walk along the main strip in Playa Del Carmen which was about a 30 minute ride to the south and we were absolutely fine. Although you may be pestered somewhat by street peddlers, just simply don't engage them in conversation and they will lose interest. Just pretend they don't exist if you're not interested in what they are offering. However, you may be surprised at how many opportunities you have to take a picture with a local monkey...or even a baby leopard or tiger for that matter!

Great experience and I will definitely be back soon...

Room Tip: I recommend upgrading to the Casita and staying in the 2500 to 3000 suite range. Those are the room...
See more room tips
  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, June 30, 2014
Dear kcanard,

We really appreciate you having taken the time to write this review with such a detailed description of our beautiful property. We feel very proud to acknowledge you feel so enthusiastic about your recent experience at our premises and we hope that we form part of your favourite place to vacations

As you were witness and lived this with us, we have many exceptional wedding coordinators which combined with our Gourmet all inclusive experience and romantic atmosphere make this all possible. Thank you for your recommendations like the shopping and places to see i am sure that many future travelers will greatly appreciate this.


Thank you for all your kind words and the good promotion we may receive from them.
We hope to receive you again for another memorable holiday and why not Anniversary.

Sincerely,
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
1 review
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 24, 2014

First of all I would like to thank our travel agent Nanda from Beach Bum Vacation for recommending the El Dorado Casitas Royale and for everything she did for us to ensure we had the perfect vacation!! We stayed from June 18th through June 23rd and it was not long enough!!

Our room was in the 28 section!! We had a swim up and the rooms are so beautiful and spacious!! We loved our outdoor shower!!

Everyone who works at the resort is very friendly! Every expectation that we had of our trip was exceeded. Every positive comment that you read doesn't give this resort the credit it deserves. I would also like to thank Cesear the pool bartender at pool 28 He was awesome!!

People complain about the food portions?? The food was amazing. The courses just kept coming. Definitely was the best quality that we've ever had at any resort. I'm still full.

We only left the resort once to go on the excursion xtreme!! That was fantastic!! So much fun!!!
Thank you again Nanda and everyone at the El Dorado for making this the best vacation ever!! We are already planing our next trip back!!
J & J

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review, June 30, 2014
Dear valued guest,
Thank you for recounting your experience in such positive energy. You clearly have a keen eye – for spotting wildlife, zipl-line is one of my favourite activities here i the Riviera Maya.
Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services.
It will be great to welcome you back in the near future for another memorable vacation.

Best regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Riviera Maya
#7 Luxury Hotel in Riviera Maya
#10 On the Beach Hotel in Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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