This was our 5th trip to Mexico and our 1st to this resort. We got everything we were looking for and more. Our first room did not have the view I was hoping for (no view of the water)- when I asked we were moved to a lovely room with an awesome view on the 2nd day. Love the outdoor shower!
The service is outstanding - there are so many people to make sure you have everything you need. In the Casitas resort there is concierge service for each section of rooms in addition to the front desk staff who will take care of your restaurant reservations and anything else you need regarding your room. Charlee H. was our concierge- and couldn't have been more helpful. Then there is the beach butler (Manual - just delightful) in addition to the other wait staff who bring you drinks as needed.
There is a beachfront bar and pool bar for each section of rooms. Plenty of chairs, beds and hammocks by the pool, as well as plenty of beachfront beds with chairs to enjoy the surf. We particularly liked that there may be some soft background music or no music at all by the pools. Never the blaring party music we avoid at other resorts - so relaxing! With so many pools and locations it never feels crowded.
Since this is a gourmet inclusive resort you will not find buffets of food. Plan on leisurely meals. We made reservations for the whole week on arrival. Breakfast and lunch we never had to wait long. The breakfast menu is the same at all the restaraurants so there is no place better than the other unless you have a location preference. There is no wait if you get there before 8. The food is delicious and beautifully presented at all meals. Don't come looking for 'fast food', that is not what this place is about. They have room service 24/7 so you can order meals or snacks if you just can't wait for food.
The entire facility is immaculate and manicured by an army of staff. There are shows and lots of activities that we didn''t go to. We did the bike tour which is fun. The Internet is available but can be spotty on the beach. Plenty of alcohol in the drinks. The Spa is nice -had a great massage with Angela. The beach is fine, the water crystal clear.
Our main goal was to sit on the beach daily and soak up the sun in a safe and relaxing atmosphere - mission accomplished!
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
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- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya