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“Honeymoon resort” 5 of 5 stars
Review of El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
4.5 of 5 Hotel   |   Km 45, Carretera Cancun-Tulum, 77710, Mexico   |  
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Ranked #10 of 359 Hotels in Riviera Maya
Tequesta, Florida
1 review
1 helpful vote 1 helpful vote
“Honeymoon resort”
5 of 5 stars Reviewed December 17, 2013

We just got back from our week long stay at El Dorado Casitas Royale. We had the best time! We stayed in a swim up casitas with an infinity pool. Our room had an outdoor shower, indoor shower, huge jacuzzi tub, mini bar, and double vanity. We took advantage of the 24 hour room service a few days that we just felt like relaxing. The breakfast was the best for room service, in my opinion. The resort was so clean, and the food was great. Our personal concierges we Allan, Karen, and Claudia and they were all great. They made sure we had everything that we needed. They helped us book all of our dinner reservations for the week, which was very helpful with so many option. I highly recommend doing Fuentas, the dinner theater. It was such a great experience. I was not able to enjoy the all inclusive drinks (since I am pregnant), but my husband said everything was really good. The pool and beach butlers were great. They came back quickly with your order. The resort is pretty big, from our room to the main lobby was close to a mile walk. It was actually nice to walk after eating dinner every night. I would also recommend every couple to do the candle light dinner no the beach. It was very romantic, and the food was excellent. The italian restuarant on the Casitas side was sooooo good. Since it is gourmet, the portions are small, but there's plenty of options to order. We would highly recomment this resort to anyone looking to get away. We have been to other all inclusive resorts in Riviera Maya, but this one is by far the best. The gourmet aspect makes a huge difference in the food. Not to mention they have a 70,000 sq greenhouse that supplies most of their fruits and vegetables. We can't wait to go back!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at El Dorado Casitas Royale, by Karisma, responded to this review, December 20, 2013
Dear Guest & Friend,

Thank you for sharing your detailed feedback on Tripadvisor. We are glad to know how much you have enjoyed your stay at El Dorado Casitas Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations.

Your comments are extremely important to us, as they motivate us and our staff to continue improving our services, providing wonderful experiences to our distinguish guests.

We look forward to welcome you back very soon at El Dorado Casitas Royale, a Spa Resort by Karisma, your Mexican home in the Caribe.

Kindest regards,

Sincerely yours,

Olga Medina
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,162 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (993)
Date | Rating
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English first
Round Rock, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 16, 2013

I had the opportunity to stay at the El Dorado Casitas for 5 nights in a swim up casita suite . The view from the room was amazing and it was great to step out the room and be right at the pool . This room does not allow for complete privacy on the balcony if you want privacy opt for a 2nd floor room , this was not a concern of mine , the room was perfect . The pool butlers were fabulous and came around making sure I did not need anything and offering snacks and drinks . This is a perfect resort for couples . I happen to be at the property during culinary week which is the 1st week of every month . I was able to experience this culinary series and recommend it to anyone . All the restaurant I ate in the food was great and the service was fantastic. I was even rushing to catch my transfer and told my waiter I only had 30 minutes and I need something super quick , my waiter at the poolside grill recommended the chicken wrap and I said no i need quicker so i ordered the nachos . in 5 minutes and had the nachos and 2 minutes later he brought out the chicken wrap on his own. I was impressed with the service and the thought fullness to make sure I had a good meal . I wish I remembered his name to list it here . The restaurants do have a dress code which for men includes no sleeveless shirts for men so do pay attention they are strict on the rules.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at El Dorado Casitas Royale, by Karisma, responded to this review, December 20, 2013
Dear Guest,

First I want to thank you for the time you took writing a nice review from the resort. It feels very rewarding to hear that our services have gone beyond our clients expectations in El Dorado Casitas Royale a Spa Resort by Karisma.

We'll extend your compliments to our staff and most particularly, to your butlers. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction.

It will be a great pleasure to welcome you once again for another memorable vacation.

Kindest regards,

Sincerely yours,

Olga Medina
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 16, 2013 via mobile

Just returned from 2 weeks in one of the swim up Casita suites. Definitely lives up to the Gourmet Inclusive tag. All the facilities were great, staff are a credit to the resort and 100% for cleanliness. If we had one criticism it's that some of the other guests were quite noisy which, as this is a couples/adults only resort, surprised us a little. There are however plenty of places to go, away from the main areas if you need some peace & quiet but maybe a "tranquility pool" would be an idea - sometimes the noise from guests at the main swim up bar could be heard from our suite. That said, we would definitely recommend this place to anyone visiting Riviera Maya. Choice of excursions is good & the spa offers a wide range of treatments. Lots of extra little treats too if you are celebrating a special occasion. We were celebrating our anniversary & received complimentary chilled champagne in our room on arrival, breakfast in bed, candlelit dinner on the beach & a massage. A cliche perhaps but Karisma really has thought of everything and included it with a smile.

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at El Dorado Casitas Royale, by Karisma, responded to this review, December 24, 2013
Dear Guest & Friend,

We have been honored with your visit, for have chosen our resorts for these special celebration; we try our best, in order to make of the special celebrations something memorable, make of these little details and moments, something you will remember for a long time, and it is a pleasure, knowing the fact that you were satisfied, that makes us feel really proud of our site and staff.

Your lovely review constitutes a great motivation for us to keep improving and personalizing our services.

It will be great to welcome you back in the near future for another memorable vacation in your Home at El Dorado Casitas Royale, a Spa Resort by Karisma.

Kindest regards,

Sincerely yours,

Olga Medina
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lodi, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 16, 2013

My husband and I spent a week at Casitas in November 2013 and we stayed in a one bedroom presidential suite and I must say I don't believe there is a nicer room anywhere. Private butler, private swimming pool (not a jacuzzi an actual pool) beach cabana with bed, private beach lounges, outdoor shower, indoor huge jacuzzi tub, patio bed, and hammock, they leave nothing to want. The rooms are very spacious and you feel like you could stay for weeks and never want to leave. The butlers are all amazing, (we have stayed here several times) this trip we had Natalie and Claudio and they are truly over the top! Private driven golf cart anywhere you need to go, rose petals in the bath tub after dinner, chocolate treats every evening, I truly believe you can travel the world and not find a more amazing vacation. The spa is lovely, the grounds are impeccable, the food is NOT all-inclusive quality, it is fabulous and the presentation is superb! a lll employees seem to love their jobs and we see the same faces year after year, which says something about how this hotel is run. Can't wait to return in 2014!!!

Room Tip: The one bedroom presidential in the Casitas section of the hotel is an exceptional room. I like roo...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at El Dorado Casitas Royale, by Karisma, responded to this review, December 25, 2013
Dear Guest & Friend,

We want to thank you for have taken the time writing such a nice review from your recent stay on Trip Advisor; it feels very rewarding to hear that our services have gone beyond our clients expectations.

We'll extend your kind compliments to our staff and most particularly, to your butlers; so they will know that their job is being recognized by our dear guests.

Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction.

It will be a great pleasure to welcome you once again for another memorable vacation at El Dorado Casitas Royale, a spa Resort by Karisma.

Kindest regards,

Sincerely yours,

Olga Medina
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed December 15, 2013

Upon arriving in Cancun, we were whisked away in a private van to the resort. Our suitcases were immediately brought to our room. Check-in was a breeze. Our room was quite large, with a balcony. The bed was king size. We also had a jacuzzi fitting 2 people. The room and the grounds were immaculately clean. Restaurants were very tasty with 7 to choose from. Breakfast was buffet and by menu. On a couple of occasions, our room was cleaned only in the early evening. Not critical, just a bit of an annoyance. My main gripe are the golf carts going around the resort. The carts should be required to shuttle guests around the perimeter of the resort via service roads. The same for the service golf carts. The resort is far from major cities but the resort offers free shuttles to the cities. We also had a problem with the spa. The day before my wife was getting manicure, pedicure and haircut, we were quoted one price. Just before her appointment, she was told at the spa that there was a mistake and the price would be $50 higher. We complained to management but to no avail. I think, however, the spa operates as a subcontractor to the resort.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at El Dorado Casitas Royale, by Karisma, responded to this review, December 25, 2013
Dear Guest,

We want to thank you for have taken the time writing such a nice review from your recent stay on Trip Advisor; it is a shame, knowing that we were not able to fulfill your expectations.

Our hotel, el Dorado Casitas Royale, a Spa Resort by Karisma, is committed of providing first class services, facilities and ambiance, therefore we extend our sincerest apologies if you were disappointed with certain aspects of our resort, like you mentioned with the shuttle service and of course the Spa; which is a supplier to the hotel.

But, Please be sure that all your observations have been noted and will be passed along to the respective department manager, in order to avoid other guests have the same issues.

We hope you can give us another opportunity in the future to restore your confidence on our business, is that is the cases please do not hesitate to contact us for any assistance you might need.

Kindest regards,

Sincerely yours,

Olga Medina
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branford, Connecticut
1 review
5 of 5 stars Reviewed December 15, 2013

This is our second stay at the El Dorado Royale and first time at the Casitas secion. Friendly staff, amazing service on the beach and unique restaurants. We particularly enjoyed El Fuente which is a brand new offering to the gourmet all inclusive and well as the Culinary Theater where you enjoyed white tablecloth service while you watched the chef prepare each course of your meal.

There were plenty of food choices and all food was exceptional and better than any other all inclusive we've experienced in the past.

Room Tip: For privacy, ask for a room on the second floor with a private infinity pool. The swim-ups are not...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolves
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 14, 2013

This resort was breathtaking. Upon arrival we were greeted with a glass of champagne. The lobby area was immaculate. Our suitcases were taken by a butler man. At the reception the assistant advised us they were up grading our room for free, from a sea view balcony to a swim up room with jacuzzi. We were over the moon!!!.
The room was perfect. Clean, bright mini bar stocked up (although it only had beers, water sprite or coke. No spirits). The swim up pool was defo an added bonus. The restaurants are all fab. All the waiters and chef accommodate to your dietary requirements ensuring anything you do not like is not in your food. Fussy eaters are taken care of. Drinks are in abundance and the waiters keep them flowing. Whilst relaxing in my swim up pool they would keep bringing what ever drink i wanted. I didn't have to lift a finger. Travelling around the resort was fun as you can hop onto their shuttles and they take you were you want to go. The room service was also brilliant with a wide menu to suit everybody.
The beach is superb. Clear warm waters with tiny fish. paradise.
We took part in two excursions which we booked with first choice before we left. This was excellent value for money. Swimming with the dolphins, sea cows and sting rays and chichen itza (pyramids). Both were really really good. And food was included which again was excellent value for money. We also had a full body massage in there sky room on the beach. This was also very relaxing as you can hear the waves lapping on the beach.
The only downfall was our personal concierge. She was a bit pushy. She had pushed for us to have a candle light dinner on the beach on our last night provided we take part in a time share meeting the following morning, with no obligation to buy. However the next morning she advised that we shouldn't due to my partner not being in the right frame of mind, as his phone had gone missing from his room. This did cause a bit of conflict when leaving the resort regarding payment of the candle light dinner. We agreed to pay half, as she had cancelled the time share discussion. This was the only downfall of the whole holiday.
The first choice/Thomsons representatives are very good also. They were helpful and easily accessible.
I would return in a heart beat. so relaxing, friendly people, beautiful food, immaculate resort. LOVED IT.;)

Room Tip: Swim up rooms are best.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Riviera Maya
#7 Luxury Hotel in Riviera Maya
#9 On the Beach Hotel in Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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