Before we traveled to the El Dorado I spent months reading the reviews and after spending 9 nights there for our honeymoon (6/10-6/19) - I'm not sure how people could find fault with this place!
We were originally booked for the royale side and upon arrival we asked about upgrading to the casitas section. We were able to negotiate a price to upgrade and I'm so glad we did! Check-in was a breeze and they brought us directly to the room. Upon getting into bed the first night - we noticed the pillows were wet (probably due to the storm) so we called and they were able to switch our room immediately! The resort was only ~50% capacity, so I think they had plenty of rooms to move us too. The room was gorgeous - updated, spacious and clean. We loved the outdoor shower and didn't use the indoor shower at all! The room was cleaned everyday and we had turn down service every night.
The beach was beautiful, but a little disappointing. The water isn't as calm as some other tropical locations, but we got over that quickly. The pools were awesome!! We pretty much stayed in our section, but one day "pool hopped" and had a blast. Pools were never really crowded so it was nice and relaxing. Most people we met were super friendly which was fun if you were in a chatting mood! We met some great people! Our pool bartender, Gerardo was awesome and worked hard to make everyone happy! We also loved our pool butler, Irving who always had a smile on his face and constantly asked if there was anything he could do for us! Everyday around noon - he came around with little bites of food and then around 3, he came around with ice cream or popsicles. They were giving out popsicles on our last full day, but I was craving the coconut ice cream so Iriving tracked us down with some! Our concierge, Gabby was wonderful as well!
In my opinion, most of the staff here goes above and beyond for the guests. Everyone you meet says "hola" when you walk by them with a smile on their face. As far as tipping goes - while it's not neccessary, it is appreciated. To put things into perspective, the bartenders make $7 a day. We thought for sure that was a mistake and that they made $7 an hour, but no - it's really $7 a day. I think tipping a little definitely goes a long way.
The food was good and we definitely enjoyed all of our meals! We thought some restaurants were better then others, but I think it's all a matter of personal preference. We also enjoyed the bike tour of the resort and checking out the greenhouses. The fact that so much of the produce is grown at the resort is amazing!
We had a couples massage on the beach and I highly recommend it. We had ours a 8am before it got super hot and it was sooo relaxing! We also enjoyed the candlelight dinner on the beach!
Many times over the course of our stay we commented on the beauty of the resort - they really take pride and such great care of the property. The employees are constantly maintaining everything.
Overall we really enjoyed our stay! We did one excursion and couldn't wait to get back to the resort. It was such a relaxing and enjoyable trip and we can't wait to go back!!
- Official Description (provided by the hotel):
- El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Tingo, Travelocity, Priceline, BookingOdigeoWL and HotelsClick so you can book your El Dorado Casitas Royale, by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- El Dorado Casitas Royale, By Karisma Hotel Riviera Maya