We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Official photos of your day - beware!” 1 of 5 stars
Review of Delphinus Xel-Ha

Delphinus Xel-Ha
Mayan Riviera | Xel-Ha, 77500, Mexico
+52-998-206-33-11
Website
Improve this listing
Ranked #60 of 187 things to do in Riviera Maya
More attraction details
Attraction details
Owner description: Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.
Useful Information: Activities for older children, Activities for young children
Plymouth, United Kingdom
1 review
“Official photos of your day - beware!”
1 of 5 stars Reviewed December 18, 2012

We had a great day here on the 26th November 2012. Swimming the dolphins was amazing part of our honeymoon. Photos were taken by the staff and as soon as we got out the pool we were push through to watch a dvd of our swim and look at our photos as it was our honeymoon we ordered the book and cd of photos but the price was only in US dollars and when we asked the cost in pesos were told a figure which we have found out since at about £40 less. We also pointed out that the pictures supposed to be of us included someone else in the group and we were assured that these would be taken out. When the book was delivere we found that there were 4 photos on our CD which weren't of us and 1 in the book of someone else. We took this up through our rep and another book was produced which was still wrong. A promise of a slight refund within 10 days still has not bee paid! Be careful when dealing with the staff selling the photos if you opt for these take you time to make sure the price and the photos are right!

Visited November 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edambiental, Gerente at Delphinus Xel-Ha, responded to this review, 3 weeks ago
Dear Traveler
We would like to offer you our deepest apologies, this is a situation that we have improved.
We reiterate our apologies and hope you can give us another opportunity to serve you as you deserve.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

281 reviews from our community

Visitor rating
    168
    69
    21
    7
    16
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Pittsfield, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Amazing experience”
5 of 5 stars Reviewed November 22, 2012

This was the best part of the trip! We paid for the primax which was 60 minutes in the pool with the dolphins and well worth the money. The trainer allowed us to do 3 foot pushes instead of only one and also get pulled by the dolphins. The trainer answered all questions we asked. The dolphins were beautiful and so well trained.

Visited November 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delphinus-webMkt, Delphinus-webMkt at Delphinus Xel-Ha, responded to this review, December 8, 2012
Dear Visitor, thank you so much for sharing your experiences with TripAdvisor’s community. We are really glad you enjoyed the experience at Delphinus, it makes us happy to know you spent incredible time in the company of our dolphins and had happy moments and great memories. We expect to see you once again in Delphinus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Amazing But..........”
5 of 5 stars Reviewed November 15, 2012 via mobile

Xel-Ha is really it's own little oasis/world but the photos with an absolute rip off the foods good the snorkeling great lots to see and do!!

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edambiental, Gerente at Delphinus Xel-Ha, responded to this review, 3 weeks ago
Dear Traveler
Thank you for taking your time to share your comments regarding your experience in our facility.
We are glad that you enjoyed your visit.
we hope you return soon
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moody, BC
Senior Contributor
25 reviews 25 reviews
3 attraction reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Not to be missed !!!!”
5 of 5 stars Reviewed November 11, 2012

This experience is well worth signing up for. My family just got back from Mexico and my kids (aged 11 & 8 yrs) absolutely loved it !!! We purchased ours as a package from Sun wing which provided us with transportation to and from the park. The park is beautiful and the dolphin experience was an hour long and they also give you the opportunity to snorkel with these amazing creatures later in the day. The staff were all very friendly and professional. The facilities were clean and well organized with lockers, towels, showers and plenty of washrooms. The highlight was the foot push at the end where the dolphins push you at least the length of a standard sized swimming pool. In the end, we bought the souvenir book which is custom made for you with 28 of your best pics all displayed in a gorgeous format. A wonderful memory that was well worth the money. Their photographers did an amazing job. I would highly recommend this excursion for anyone.

Visited November 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delphinus-webMkt, Delphinus-webMkt at Delphinus Xel-Ha, responded to this review, November 17, 2012
Dear Visitor, thank you so much for your review, we are glad you and your kids enjoyed the experiences of being in company with our dolphins and had the opportunity to do the different activities with them enjoyed the time having great memories that you can remember always. We feel satisfied to know you choose Delphinus for this wonderful experience and you absolutely loved it. Thank you for sharing with the community. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
devon
Senior Contributor
47 reviews 47 reviews
11 attraction reviews
Reviews in 20 cities Reviews in 20 cities
61 helpful votes 61 helpful votes
“Amazing!”
5 of 5 stars Reviewed October 30, 2012 via mobile

This has got to be one of those must do things for everyone at least once in their lifetime. The dolphins leave you feeling speechless. I did not expect to feel that way and just thought it was a good idea at the time of booking but I am so glad we did it. Highly recommended.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delphinus-webMkt, Delphinus-webMkt at Delphinus Xel-Ha, responded to this review, November 17, 2012
Dear Visitor, thank you for having commented on your experience in Delphinus, it makes us happy you have an incredible time and having special feelings in company with our dolphins We hope to have you back soon, Thanks for sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Delphinus Xel-Ha also viewed

Riviera Maya, Quintana Roo
Riviera Maya, Quintana Roo
 
Playa del Carmen, Riviera Maya
 

Been to Delphinus Xel-Ha? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Delphinus Xel-Ha, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.