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“"An experience of a lifetime!"” 5 of 5 stars
Review of Delphinus Xel-Ha

Delphinus Xel-Ha
Mayan Riviera | Xel-Ha, 77500, Mexico
+52-998-206-33-11
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Ranked #219 of 432 activities in Riviera Maya
Type: Nature/ Wildlife Areas
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Attraction Details
Owner description: Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.
Useful Information: Activities for older children, Activities for young children
Portage, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“"An experience of a lifetime!"”
5 of 5 stars Reviewed September 24, 2012

Definitely a must do. We only had four people in the water with one dolphin so you had a lot of one on one with the dolphins. You also spent a very long time in the water with them. They do not allow you to take pictures but they do take picture and video for you that you can purchase. Well worth it to do it at least once.

Visited September 2012
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Delphinus-webMkt, Delphinus-webMkt at Delphinus Xel-Ha, responded to this review, November 17, 2012
Dear Visitor, thank you so much for sharing your experiences with TripAdvisor’s community. We are glad you and enjoyed the experiences of being in company of our dolphins. We feel satisfied to know you choose Delphinus for this wonderful experience, and we are happy you did.
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198 reviews from our community

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Utterly humbling and so enjoyable for all ages.”
5 of 5 stars Reviewed September 19, 2012

The trainers truly care about their dolphins. The dolphins are exceptionally well cared for.
Compared to Florida - no comparison. This place beats Florida hands down!
Excellent research centre, cannot sing the praises of this centre high enough! It's just a beautiful experience!

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Delphinus-webMkt, Delphinus-webMkt at Delphinus Xel-Ha, responded to this review, December 8, 2012
Dear Visitor, thank you so much for your review, we are glad you enjoyed the time with the dolphins, we feel satisfied to know you choose Delphinus for this wonderful experience, and we are happy you did. We expect to see you once again at Delphinus.
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Stoke-on-Trent, United Kingdom
Top Contributor
146 reviews 146 reviews
69 attraction reviews
Reviews in 57 cities Reviews in 57 cities
80 helpful votes 80 helpful votes
“An experience”
5 of 5 stars Reviewed September 19, 2012 via mobile

Definately an experience not to be missed, fantastic. However your not allowed to take photos and their minimum photo cost is 120 quid a very poor tasting rip off!

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Delphinus-webMkt, Delphinus-webMkt at Delphinus Xel-Ha, responded to this review, November 17, 2012
Dear Visitor, we appreciate you have had the experience of swimming with our dolphins and share your experiences in Delphinus, your comments are very useful, we hope to see you soon!
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Toronto, Canada
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Not bad”
4 of 5 stars Reviewed September 18, 2012

The kids loved this experience and so did we. The pricing wasn't terrible and we bought our tickets at the park and got in immediately. My biggest complaint was the pictures. We purchased a photo book and were told that they would deliver it to our hotel and we didn't have to wait for it. After not receiving our book the next day as promised (the day after our visit and the day before we told them we were checking out). We waited until the day that we had told them we were checking out and then to get in touch with them and it took the hotel receptionist 25 minutes just to speak to someone. They finally got back to us 2 hours later and we were told that our file number didn't exist but they were going to find it somehow and deliver the pictures to the hotel the next morning. We did get everything the next morning but if we had not called them and given ourselves a fake departure date, we would not have received our pics before we departed the hotel. After paying that much for the pictures, we shouldn't have to track them down and be concerned that we will even get them!!! We should have been given a refund or at least a discount....but as they say in Mexico, No pasa nada!

Visited August 2012
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Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Victim of a theft behind of a nice and friendly creatures' back!”
4 of 5 stars Reviewed September 13, 2012

Me and my husband did the Silver package through Thomson Holidays at the cost of $159 that's is fair enough for an amazing and wonderful experience like this. We really enjoyed swim with these beautiful and playful creatures. We did the toe push and was amazing, the guide (a mexican women) was so prepared and friendly, she had lots of experience with animal, not just dolphins. Our Dolphins' name was Polè and it was a pleasure to play and interact with her, we also medicate and disinfect her wound, it was really educational. Nothing to complain the only thorn in the flesh was at the end...4 pictures(8x10) cost us $116, £75 (nearly the cost of the entire experience). Since they told you at the entrance that the use of your camera is not allowed I kept to hope that at the end at least one picture(or a discount) was included but it's not! Honestly I would pay even £10 for a nice picture with dolphin but £75 is too much, I never paid so much for some pictures, they must tell you at the beginning. I think is a legal theft! Anyway really good experience just PICTURES BUSINESS at the end is a SHAME!

Visited August 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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