Booked this hotel in January 2010 , based on favourable reviews. I must admit to not reading all details on booking form. We have had to cancel a MAY booking, due to family circumstances, to find that we have been charged for full rate. My correspondence with this hotel informs me that we should refer to internet booking rules. Could maybe understand a small charge - but full payment . unbelievable!! We are frequent travellers , and have never before experienced this situation.