We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Place” 5 of 5 stars
Review of Parador El Buen Cafe Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Parador El Buen Cafe Hotel to your Saves list
Parador El Buen Cafe Hotel
2.5 of 5 Hotel   |   381 Ctra 2 | Bo Carrizales, Hatillo 00659, Puerto Rico   |  
Hotel amenities
Ranked #2 of 3 Hotels in Hatillo
Arlington, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great Place”
5 of 5 stars Reviewed 2 weeks ago

I had a great experience... I stayed here in 2010; however, I think is one of the best places a stayed in. It started as a vacation and then I had to stay as a family emergency. We stayed over 5 months and in one occasion (around the time is was on vacation mode), they went overboard with a reservation, gave us great hospitality, great rooms and hold our baggage when we were traveling around the Island. As well as they called other Parador's in Puerto Rico to make sure we had reservations. Furthermore, they secure rooms with views and even in one of them we were so close to the water that we were able to touch they ocean. When my vacation turned into family emergency, the owner lets us stay at a lower rate and he also offer one of his personal properties at now additional cost... To finalize, from the management to the regular staff could't be any more self serving.....

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

75 reviews from our community

Traveler rating
    17
    31
    16
    7
    4
See reviews for
17
19
5
9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 20, 2015

After being charged twice for a night's stay I have waited over two months for a refund. Have spoken to Melissa - the manager - twice to no avail. Have left numerous messages subsequent to those conversations to have her call me back when promised refund was not made. Finally had no choice but to file a dispute with the credit card company. The facility was decent enough but there is no excuse for this delay which should have been resolved with one phone call. Very poor customer service and communication. Requests to get the name of the owner were rejected. Now it's ON.

Room Tip: Be sure to ask if your room is in the hotel proper or the adjacent "villas". No internet a...
See more room tips
  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoffman Estates, Illinois
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 7, 2014

We were driving towards west end of Puerto Rico and decided to stay in the Hatillo area. Hotels are limited and we chose the Parador El Buen Café Hotel. Front desk staff were very friendly and helpful. Our room was spacious and clean. The hotel faces highway 2, but traffic noise was minimal. An observation that we have not seen in any hotel was that instead of having ice machines, there was a cooler next to the vending machines that had some ice in it. The ice scoop was sitting down in the ice and water which made us wonder how sanitary it actually was with people having to reach into the ice to get the scoop. I wondered if this was a temporary situation, but the next morning, the ice chest was full again, so I guess that was the only way to get ice. Other than that unusual circumstance, we found the hotel to be very adequate.

Room Tip: I'd recommend the 2nd floor, but be aware that there are no elevators.
See more room tips
  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parador E, Manager at Parador El Buen Cafe Hotel, responded to this review, October 26, 2014
Mr.Hoffman thanks very much for your stay with us and also for your review our guest's opinions are very important to us. That's why we corrected the way we provide ice for our guests . For the nex time you will come and see an ice machine . Thanks very much your opinion is very important to us . Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
69 reviews 69 reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 5, 2014

Inexpensive place to stopby for a meal if driving towards the west side of the island. Expect cafeteria quality food and service, clean bathrooms, avg prices.

Menu includes bfast, local food, and bakery pastries

I stayed at their motel several years ago--overall 7.

Stayed October 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn, Massachusetts
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 2, 2014

Saw the reviews and decided to try it. Didn't realize that it was a hotel at first, kind of small, but clean and well maintained comparatively speaking. Upon arrival i checked out the pool, which you can only access by walking out of the front of the hotel (only part i didn't like). The pool was small but clean and had nice landscaping and a little waterfall. We went inside and told them we were looking for a room and saw the x price on a website. They gave us a discount, more then what the website offered. COOL! We got up to our room and it was cool, clean and comfortable. I welcomed the hot shower and the A/C and not once did i see a bug (YAY). The bed was a little stiff and the comforter a bit outdated, but I welcomed it in exchange for the cleanliness and maintained facility. The service was excellent. The front desk staff were very nice, giving us a few great places to go (even unbiased opinion as they have a sister restaurant accross the street, which we visited for breakfast and it was also good). They told us to go to El Truc de Guin... IT WAS SO AMAZING! All together GREAT PLACE TO STAY!!!

Room Tip: As for a room on the pool side and towards the back. The hotel is on a busy road, so that can be noi...
See more room tips
  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parador E, Gerente at Parador El Buen Cafe Hotel, responded to this review, September 16, 2014
THANKS for your visit to our Parador.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 31, 2014

There aren't a lot of choices in this area but if we had known what we were getting for our getaway money, we would have kept looking. The hotel was clean, everywhere, grounds included and the staff we dealt with were very pleasant, couldn't ask for nicer people. There were plenty of clean towels and soap and shampoo were provided in dispensers. That's where the good part ends. There was no hot water, phone or WIFI in the room. There was some kind of funky instant hot water fixture on the shower and we had to call the desk to show us how it worked...but basically, it didn't. I did get a WIFI signal in the lobby but that was in a different building. Furnishings and TV were old and there were no bedside lamps, no table and chairs even though the room had cooking facilities and a refrigerator...we had to eat carry-out on the bed. If it was furnished a little better, I could have given this place a better review because it is convenient to some really cool sights

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 12, 2014

After reading different reviews I didnt know what to expect, but overall my experience was nice. The service was very pleasant, the rooms dont have much upgrades, but they are completelly clean. The surroundings were very nice, and you can't even hear the main street, which for me was great.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Parador El Buen Cafe Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Parador El Buen Cafe Hotel

Address: 381 Ctra 2 | Bo Carrizales, Hatillo 00659, Puerto Rico
Location: Caribbean > Puerto Rico > Hatillo
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Hatillo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Parador El Buen Cafe Hotel 2.5*
Number of rooms: 49
Official Description (provided by the hotel):
Small Inn (Parador) Located at Hatillo, Puerto Rico. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Cheap Tickets, Priceline, Odigeo and Hotels.com so you can book your Parador El Buen Cafe Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Puerto Rico Parador
Hotel Parador El Buen Cafe

Owners: What's your side of the story?

If you own or manage Parador El Buen Cafe Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.