Our family of 3 adults stayed here for one night during a quick 3-day jaunt around Puerto Rico. Although the hotel is right on a major road amidst suburban development, the room was quiet and impeccably clean and comfortable. The restaurant was great for a very affordable breakfast, and the location is perfect for visiting the Rio Camuy Caverns, Arecibo Observatory, and north coast beaches from Isabella east to Punta Mar Chiquita (all of which we very highly recommend!) Our only issue is that the map on hotels.com (which we used to book our stay) showing the hotel's location was inaccurate. It was off by about 2 miles (said it was at PR 2 and PR 130 intersection, which is not true!). After using our phone's GPS, we did find the hotel by driving about 2 miles further east. All in all, El Buen is a very clean, modern, comfortable, reasonably priced, and convenient place to stay for a night or two.

Worst and most stupid place ever to stay avoid at all costs or be sorry.

This place is the worst dump I have ever encountered in any of my business or personal travels.
Part of it is the arrogant stupid attitude the employees and perto rican folks in general have here.
Rude and just plain dumb is how I have found the locals to be on this trip. Being on an island is no excuse because the modern world is way more educated and past this by now.
The best use for this island would be a prison society for the criminals of the world to exile them and sequester them from the rest of the intelligent decent people of the world.
I was in line to inquire about the buffet lunch advertised by a street sign in the hotel affiliated restaurant across the street with my quite adequate spanglish when the restaurant’s manager steps in front of me to pay for a bag of chips and proceeds to eat them at the cashier’s counter, while I am standing there hungry and a pocketful of money just looking for something to eat.
Then the cashier, who couldn’t grasp any of what I was saying in my best Spanglish, (and was not about to try to understand me), passed me off to another employee who was somewhat intelligent enough to muster some English then proceeded to blow me off so she could finish playing her lottery numbers instead of answering my questions or show me to a table.
This hotel may seem like a good idea on paper or a website but don’t waste your, or your company’s money on a place that will be nothing but miserable for you and your family.
Immediately after posting this review I will have to resort to contacting my company’s emergency travel department to beg for a change of stay because to be stationed here for the duration of my work assignment would be sheer hell.
This is at the risk of jeopardizing my job of course; but I work very hard and deserve to be treated with at least a minimal amount of respect and accommodation. If not, it’s time to look for a new job as well as a new place to stay for the duration of this work project.

Sincerely,


Jason W

I stayed at this hotel with a friend and I was pleasantly surprised. The hotel is a small building and is off of a highway. It's an older building but it is well maintained. The staff was wonderful to us! I've stayed at five star hotels in San Juan and this hotels customer service outshines any service I've had in San Juan. Hands down. The rooms are older and worn but very clean. Housekeeping does a great Job. There is a pool and it is well maintained and very clean. The best part was the resturant across the street. I ate there everyday because the food was so good! The staff there at the resturant was just as hospitable. The only complaint I had was the last night we stayed there was a banquet of some sort and the music was so loud it hit us up on the second floor. We had to be up at 3am to head back home so that was rough bc the music ended at midnite. Other than that our stay was nice and comfortable. I would stay here again during the week bc it is quaint place. Kudos to the staff for making us feel welcome.

Was in Puerto Rico on business for a whole week. Every other hotel was able to provide an invoice except this one. The restaurant was not as I had heard. Not a pleasant experience for both breakfast and dinner. Too much noise also. Do not recommend.