From the outside, the hotel looks amazing. However once we arrived, we noticed the AC was blasing in the room and we thought it was weird. It's because the hotel has a mold problem! Once we turned down the AC, the ceiling started dripping and the carpet became damp. The sheets were damp. There is black mold on the ceiling because of this problem. We reported this to the management, but they said they were sold out of rooms and did not move us or provide alternative solutions. They said not to turn down the AC! -- that was there solution to their mold problem. We cut our stay short, asked for a refund for the third night we stayed and went elsewhere. In addition to the mold problems, the pool area is a dump. There was poop all over the chairs and the pool was not clean.
I would not return if someone paid me.
- Official Description (provided by the hotel):
- We offer exquisite decorated rooms with free service of Dish Network and WiFi internet from the tranquility of your bed or any area of the hotel including the pool area. Excellent service with our Pool Open 24hrs,access to the beach in a walking distance. Restaurant with Room Service, Gazebo with Breakfast, coffee and Pina Colada in fresh air on the pool area. We offer Spa service in the room or we can arrange a free pick up to the Spa Salon. We have a Gym and a Beauty Salon.Free access to Punta Maracayo Camping on available hours. We are in a distance of 5 minutes or less to Malls, Farmacies, Fast Foods, our Sports Complex and the town of Hatillo.Once at Punta Maracayo Resort you enter another world of Peace and Serenity. ... more less
- Also Known As:
- Punta Maracayo Hotel Hatillo