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“Location is it's saving grace!” 2 of 5 stars
Review of Elephant Springs Hotel & Cabanas

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Elephant Springs Hotel & Cabanas
2.0 of 5 Small Hotel   |   31 Sutter Road | PO Box 94, Bela Bela 0480, South Africa (Formerly Avuxeni Hotel Elephant Springs)   |  
Hotel amenities
Ranked #14 of 14 Bela Bela B&B and Inns
south africa
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
“Location is it's saving grace!”
2 of 5 stars Reviewed September 28, 2010

We spent 2 nights at the 3-bedroom self catering cabanas that supposedly has space for 6 people...yes, it has 3 bedrooms, but the living room/tv area/kitchen is the size of an average small bathroom and has only 2 tiny single couches squeezed into it...there is no space for 6 people to sit together, and because we were placed in a top floor cabana also no chairs to sit outside.
Fortunately we were only 4 adults, 2 toddlers and a baby, so did not always need 6 chairs, but beware the balcony's railings are so far apart that our [ walking] 18month old could fit through it!
The cabanas are also situated around another dreary looking pool, NOT the same pool that is featured on all the pictures on their website and advertising material...a big let-down for us. We also found that the ceiling fans did not work in all the bedrooms, there is no other aircon (this will kill you in summer), the lights were not working in both the bathroom and one bedroom (we took a bath in the dark), the bathrooms look very old and tired with yellow&brown stains, and our main bathroom was right next to the outside walkway with the very low window for all to see through and no curtains or blinds. They have only the most basic of kitchen utensils, no plastic bowls/containers for salads etc. and a small two plate stove...try cooking on this for 6 people.

On the 2nd day we did not receive any bath towels. I walked to reception to ask for towels, did not get any after waiting 4hours and returned to reception to fetch them myself. On the morning we had to check out, we found there was no water in any tap...the toilets could not flush, could not shower, no water for brushing teeth etc. We were later informed that a pipe had burst, so I guess its not the hotel's fault, but from our conversation with the manageress it sounded like this had happened before..still left a 'bad taste' in my mouth and just added to the negative part of our experience!

They also dont have enough parking for everyone, we were parked in and could not leave the premises for almost an hour until we found the other car owners and requested them to move their vehicles!

On the plus side, the lady at reception was friendly enough when we tried to change our rooms, although not helpful as she did not even try to change our cabana at least to a lower level cabana after we explained the problems with our little ones and all the stairs/railings. We were there early and everyone else had not checked in yet, so I'm sure it could have been accommodated if she tried.

The location is good as we wanted to be near the Forever Resort-Warmbaths. It is sitauted across from the resort, but just a little too far to walk with kids. There is a SPAR supermarket close by and a few other shops. We did not try the hotel restaurant, but it looked OK. The beds&pillows were comfortable enough and the linen was clean.

All in all, after all the disappointments, we did manage to have a good weekend with our extended family who also rented another cabana, but it's only the company that made it worthwhile..definately not our stay at this hotel. It would not have been so bad if they charged less per night as we compared it to similar places/environments for the same rate where the accommodations were far superior to the Elephant Springs cabanas. The family rooms inside the hotel look like a better value option and a nicer location by the 'other' pool. If I had to stay in Warmbaths again, I would rather try the hotel rooms next time..never the cabanas again as long as the daily rate remains too high for what you get!

  • Stayed September 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Vancouver, Canada
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 1, 2010

This hotel looked and sounded promising but was extremely disappointing considering the money we paid to spend the evening. The staff was not very helpful, to the point of being rude. At times the gate staff was not available to open the gate to let us park. Reception was often not staffed. The room was large but not very clean. The bathroom was atrocious with a bathtub and half shower that was stained and difficult to use. The location was the only saving grace as all of Bela-Bela could be accessed easily from the hotel.

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elephant Springs Hotel & Cabanas

Address: 31 Sutter Road | PO Box 94, Bela Bela 0480, South Africa (Formerly Avuxeni Hotel Elephant Springs)
Location: South Africa > Limpopo Province > Bela Bela
Amenities:
Business Center with Internet Access Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 14 B&Bs / Inns in Bela Bela
Price Range (Based on Average Rates): $
Hotel Class:2 star — Elephant Springs Hotel & Cabanas 2*
Number of rooms: 65
Reservation Options:
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