We spent 2 nights at the 3-bedroom self catering cabanas that supposedly has space for 6 people...yes, it has 3 bedrooms, but the living room/tv area/kitchen is the size of an average small bathroom and has only 2 tiny single couches squeezed into it...there is no space for 6 people to sit together, and because we were placed in a top floor cabana also no chairs to sit outside.
Fortunately we were only 4 adults, 2 toddlers and a baby, so did not always need 6 chairs, but beware the balcony's railings are so far apart that our [ walking] 18month old could fit through it!
The cabanas are also situated around another dreary looking pool, NOT the same pool that is featured on all the pictures on their website and advertising material...a big let-down for us. We also found that the ceiling fans did not work in all the bedrooms, there is no other aircon (this will kill you in summer), the lights were not working in both the bathroom and one bedroom (we took a bath in the dark), the bathrooms look very old and tired with yellow&brown stains, and our main bathroom was right next to the outside walkway with the very low window for all to see through and no curtains or blinds. They have only the most basic of kitchen utensils, no plastic bowls/containers for salads etc. and a small two plate stove...try cooking on this for 6 people.
On the 2nd day we did not receive any bath towels. I walked to reception to ask for towels, did not get any after waiting 4hours and returned to reception to fetch them myself. On the morning we had to check out, we found there was no water in any tap...the toilets could not flush, could not shower, no water for brushing teeth etc. We were later informed that a pipe had burst, so I guess its not the hotel's fault, but from our conversation with the manageress it sounded like this had happened before..still left a 'bad taste' in my mouth and just added to the negative part of our experience!
They also dont have enough parking for everyone, we were parked in and could not leave the premises for almost an hour until we found the other car owners and requested them to move their vehicles!
On the plus side, the lady at reception was friendly enough when we tried to change our rooms, although not helpful as she did not even try to change our cabana at least to a lower level cabana after we explained the problems with our little ones and all the stairs/railings. We were there early and everyone else had not checked in yet, so I'm sure it could have been accommodated if she tried.
The location is good as we wanted to be near the Forever Resort-Warmbaths. It is sitauted across from the resort, but just a little too far to walk with kids. There is a SPAR supermarket close by and a few other shops. We did not try the hotel restaurant, but it looked OK. The beds&pillows were comfortable enough and the linen was clean.
All in all, after all the disappointments, we did manage to have a good weekend with our extended family who also rented another cabana, but it's only the company that made it worthwhile..definately not our stay at this hotel. It would not have been so bad if they charged less per night as we compared it to similar places/environments for the same rate where the accommodations were far superior to the Elephant Springs cabanas. The family rooms inside the hotel look like a better value option and a nicer location by the 'other' pool. If I had to stay in Warmbaths again, I would rather try the hotel rooms next time..never the cabanas again as long as the daily rate remains too high for what you get!
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