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Novotel Milano Malpensa Airport: Traveler Reviews

4.0 of 5
Via Al Campo, 99, 21010 Cardano al Campo, Italy
Hotel amenities
Novotel Milano Malpensa Airport
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510 reviews from our community

Traveler rating
    151
    243
    88
    21
    7
See reviews for
Families
147
 
Couples
140
 
Solo
61
 
Business
116
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Stylish Hotel @ Affordable prices”
4 of 5 stars Reviewed February 8, 2013

The service was quite excellent, room were good, wifi service was excellent and the shuttle service to the airport was excellent. This helped me to reach all my destinations on time. Breakfast was also excellent. Bar was also excellent with good range of drinks to choose from. Overall a good hotel for business travellers.

Room Tip: All the rooms are quite good with pleasant stay assued!!
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Abhi006 about Novotel Milano Malpensa Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malpensa07, Responsabile relazioni con la clientela at Novotel Milano Malpensa Airport, responded to this review
March 4, 2013
Dear Guest,
thank you you for such a positive review.
I am glad to see that your stay met your expectations. I will share you opinion with the whole Staff.

I hope to welcome you soon again.

Best regards,

Guest Relation Manager
Novotel Milano Malpensa Aeroporto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
speyside
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
14 helpful votes 14 helpful votes
“FUNCTIONAL ROOMS DONT EAT HERE.”
3 of 5 stars Reviewed February 2, 2013

We took and executive room...which is supposed to provide robes and slippers...etc..they dont have any. The bathrooms are great but the room is cramped. Internet forget it. We stayed at the beginning and end of our holiday and problems both times. We were dreading our return stay !! We ate in the restaurant on arrival....and very expensive and not good. We had to wait over an hour for a plate of pasta!
The hotel is completely understaffed...in the morning it was a problem to have a coffee in the cafe!
Our room had others rubbish in the bins! the sofa bed had not been prepared and the staff had a completely -dont care attitude!
There doesnt seem to be much choice around. We stayed here as we are gold ( and were platinum ) members of the A club hotels scheme.
There is a good pizzeria within walking distance of the hotel which is rustic great prices and authentic. Worth a visit and made our return stay far more enjoyable.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Ask essySpeyside about Novotel Milano Malpensa Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malpensa07, Guest Relations Manager at Novotel Milano Malpensa Airport, responded to this review
February 7, 2013
Dear Guest,
I am really sorry that your stay in our hotel was not as pleasant as you expected.
I can assure making Guests feel like home in the best possible comfort is always one of our top priorities.

I remain at your complete disposal should you want to contact us and help us investigate what happened during your stay.

Best regards,

Guest Relation Manager
Novotel Milano Malpensa Aeroporto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Good business hotel”
4 of 5 stars Reviewed January 29, 2013

Good hotel with very good service, rooms and decent (basic) restaurant.
The breakfast spread is good and the hotel also has a basic gym. Airport shuttle is very convenient and efficient. All-in-all a good business hotel if you dont want to travel very far from the airport and have business nearby.
Not very great for families as there is virtually nothing around this hotel.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask shekharjadhav about Novotel Milano Malpensa Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malpensa07, Responsabile relazioni con la clientela at Novotel Milano Malpensa Airport, responded to this review
March 4, 2013
Dear Guest,
thank you for sharing your opinion and for your high rating.
I am happy to see that your overall evaluation of the stay is very positive.

I hope to welcome you soon again in our hotel.

Best regards,

Guest Relation Manager
Novotel Milano Malpensa Aeroporto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 stars Reviewed January 23, 2013

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask isyxmini about Novotel Milano Malpensa Airport
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
malpensa07, Responsabile relazioni con la clientela at Novotel Milano Malpensa Airport, responded to this review
March 4, 2013
Dear Guest,
thank you for posting your comment, we give great importance to the opinion of each Guest.
I was pleased that you enjoyed the free shuttle bus service to/from the airport and the cleanliness of the room.

The problem of maintenance that you reported is already being resolved.

Best regards,

Guest Relation Manager
Novotel Milano Malpensa Aeroporto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
The Woodlands, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Internet access is problematic”
3 of 5 stars Reviewed January 22, 2013

The hotel was perfectly fine, however, when traveling internationally good reliable wireless internet access is CRUCIAL, but apparently this isn't a shared feeling with the staff. I was there for two days and each morning the internet was down for several hours at a time. The staff didn't treat this as an important issue. Therefore if you need good reliable internet access, dont stay at this hotel.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask George D about Novotel Milano Malpensa Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malpensa07, Guest Relations Manager at Novotel Milano Malpensa Airport, responded to this review
January 30, 2013
Dear Guest,
thank you for your post and for your positive comment on our structure.
I really apologize if you were not able to use our free wi-fi internet service but we recently had some problems due to technical issues not depending from us.
I guarantee we are currently reducing this kind of discomforts at a minimun level and are currently working to implement soon a newer and even faster service for our Guests.

I hope to welcome you soon again in our hotel.

Best Regards,

Guest Relation Manager
Novotel Milano Malpensa Aeroporto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ibis Milano Malpensa Aeroporto
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Additional Information about Novotel Milano Malpensa Airport

Also Known As:
Novotel Milan Malpensa Airport Hotel
Novotel Milan Malpensa Airport Hotel Cardano Al Campo
Cardano Al Campo Novotel
Novotel Cardano Al Campo
Novotel Milano Malpensa Airport Italy/Cardano Al Campo
Address: Via Al Campo, 99, 21010 Cardano al Campo, Italy
Region: Italy > Lombardy > Province of Varese > Cardano al Campo
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Cardano al Campo
#4 Family Hotels in Cardano al Campo
#4 Business Hotels in Cardano al Campo
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel Milan Malpensa Airport is a modern 4 star hotel with 208 rooms, just a few minutes from Terminals 1 and 2 of Milano Malpensa Airport, 35 km from the Exhibition Centre and 40 km from the centre of Milan. Free scheduled shuttle bus to and fromthe airport. Ideal for business trips, with a Convention Centre offering 6 meeting rooms (240 guests), business corner and WiFi. It features family rooms for 2 adults and 2 children, NovotelCafé (open 24 hrs), bar, gym, garden, outdoor pool and garage. ... more   less 
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