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“Value for money - enjoyed the pool area” 4 of 5 stars
Review of Quality Hotel Mermaid Waters

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Quality Hotel Mermaid Waters
4.0 of 5 Hotel   |   Corner Markeri Street and Sunshine Boulevard, Mermaid Waters, Queensland 4218, Australia (Formerly Mermaid Waters Hotel)   |  
Hotel amenities
Ranked #1 of 1 Hotels in Mermaid Waters
Munich, Germany
Top Contributor
61 reviews 61 reviews
34 hotel reviews
Reviews in 40 cities Reviews in 40 cities
49 helpful votes 49 helpful votes
“Value for money - enjoyed the pool area”
4 of 5 stars Reviewed January 17, 2014

Stayed there for 1 night in the main season. Nice and clean room. Best thing was the pool and overall it was a very good value for money.
Can definitely recommend the hotel, but - depending on what you want to do at the Gold Coast, I would stay for 1 or 2 nights and then head up to Surfer's Paradise.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, January 23, 2014
Dear reviewer, thank you for your review following your overnight stay at Quality Hotel Mermaid Waters this month. It is great to see that you had a pleasant experience overall, and found that your accommodation was 'good value for money'.

We thank you for your positive recommendation, and hope to welcome you back to the hotel in the near future. Kind regards.
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94 reviews from our community

Traveler rating
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    55
    11
    9
    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Amsterdam, The Netherlands
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 12, 2014

We stayed in this hotel for 1 night. The staff is friendly and helpful. The hotel is quiet big and has a pool too (which we didn't use).

After entering our room - which was fairly large - we noticed an unpleased musty smell which seemed to come from the bathroom. Despite of this everything was pretty clean including the carpet and bathroom. The large bed and pillows were good. The room also has an air conditioning, LCD TV and a fridge (which made some noise during the night.

Although there was wifi available, it wasn't free of charge and costs 9.95 AUD per hour. We bought a Telstra sim card for 30 AUD which included a 5 GB data plan and is valid for 1 month. Because it was a bit windy outside the palm leaves tapped against the windows through which we woke up early

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, January 23, 2014
Dear reviewer, thank you for submitting a review based on your stay at Quality Hotel Mermaid Waters this month. We are happy to see that you had a pleasant stay overall.

Kindly note that we will certainly investigate the smell that you experienced from your bathroom. Thank you for bringing this to our attention, and please accept our apologies.

We hope to welcome you back to the hotel on your next Australian trip. Take care.
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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 8, 2014

Nice hotel with friendly staff, a good-sized room and great pool! The room wasn't very well soundproofed, especially as the room I was in (134) had an interconnecting door and I could hear the tv very clearly. The shuttle bus was a good idea but really the hotel is too far from the centre of town if you haven't got a car.

Stayed January 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, January 14, 2014
Dear reviewer, thank you for submitting a review following your stay at Quality Hotel Mermaid Waters this month.

We hope that you enjoyed your time at our hotel, and your comments regarding the soundproofing in your room have been noted by our Management team for further improvements.

We hope to welcome you back to the hotel in the near future. Take care.
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Darwin, Australia
Top Contributor
60 reviews 60 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 8, 2014

Stayed here for 5 nights in January 2014. Price was excellent in comparison to other Gold Coast offerings especially for this time of year and quality of accommodation was good. From the minute we walked in the door, service was first class and suitable for a 5 star establishment. Room quality was good for the price. Pool area was excellent also. Secure car parking available included in rate. Only criticism was the breakfast in the adjoining hotel which is part of the overall complex. Expensive and well below average with one girl doing a fantastic job serving all comers, cleaning tables, making coffees, restocking food etc. A couple of extra staff and some better quality food and this would make the overall rating excellent. Nonetheless the hotel is well recommended as it is close to beaches, Pacific Fair, Robina and avoids all the hassles of Surfers Paradise which has deteriorated badly in recent years as a tourist destination, As an extra recommendation, all food places across the road from the hotel are recommended. This includes Pizza Capers (their pasta is great), the Chicken Roast Carvery, Sora Japanese Food and the Malaysian Kitchen (try the Chef's special duck roast and the Salt n Pepper Quail).

Room Tip: Rooms with a view of the pool would be best.
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, January 14, 2014
Dear reviewer, thank you for your feedback following your stay at Quality Hotel Mermaid Waters this month.

We are thrilled to read that the service you received during your five night stay was consistently of a high standard, as our main priority is to provide quality service for our valued guests. Your constructive comments regarding your dining experience in our restaurant at breakfast have been well-noted for further improvements.

On a final note, we appreciate you taking the time to highlight our convenient location in detail to the TripAdvisor Community.

We hope to welcome you back to the hotel on your next trip to the Gold Coast. Kind regards.
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Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 28, 2013

I stayed for a few weeks on business, I had a few issues such as room service forgetting to service my room, and room service not turning up in the required time, but overall. The stay was pleasant.
The restaurant had great variety, and very tasty food, and staff were always very nice.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, January 14, 2014
Dear reviewer, thank you for submitting a review based on your recent stay at Quality Hotel Mermaid Waters. We are happy to see that you had a pleasant stay with us, and that you enjoyed the quality and variety of food in our restaurant.

Please be assured that our top priority is consistently delivering quality service to our valued guests. As such, your comments regarding the fact that your room was not serviced consistently and that your Room Service order took longer than expected will be investigated further and addressed immediately.

Once again, thank you for your feedback, and we hope that you will choose to return to the hotel in the near future. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 28, 2013

The hotel is average, the bed is terrible, service is no good and we didn't have sugar and coffee when the cleaner cleans the room we have to go to the reception and ask for it, everything their were dirty and musty

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, January 14, 2014
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Mermaid Waters. It is disappointing to see that we were unable to meet your expectations on this occasion, and that the level of service you received was well below our desired standard.

We are looking into your booking to investigate this further as a matter of priority - we invite you to reach out to us at sales@batmansgroup.com.au if you wish to provide further insight into your experience at our hotel.

We look forward to hearing from you. Kind regards.
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Noosa Heads, Queensland, Australia
Top Contributor
109 reviews 109 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 17, 2013

This was my second stay at this hotel. Very friendly service. Had a good room. It has secure parking for your car. Located right next to the Lone Star Tavern for dining. This hotel offers excellent rates. A handy location for doing business on the Gold Coast and is away from the noisy highway. I would certainly stay again.

Room Tip: I asked for a room not facing the back carpark as the lights are very bright at night and intrude in...
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Mermaid Waters, responded to this review, December 18, 2013
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Mermaid Waters. We are happy to see that you enjoyed your stay with us, and we certainly hope to welcome you back to the hotel for the third time in the very near future. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Mermaid Waters

Address: Corner Markeri Street and Sunshine Boulevard, Mermaid Waters, Queensland 4218, Australia (Formerly Mermaid Waters Hotel)
Location: Australia > Queensland > Gold Coast > Mermaid Waters
Amenities:
Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mermaid Waters
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quality Hotel Mermaid Waters 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast

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