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“Disappointing” 3 of 5 stars
Review of Blue Waters Apartments

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Blue Waters Apartments
3.5 of 5 Villa   |   220 Marine Parade, Labrador, Queensland 4215, Australia   |  
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Toowoomba
1 review
1 helpful vote 1 helpful vote
“Disappointing”
3 of 5 stars Reviewed September 24, 2013

My family and I stayed at the Blue Waters Apartments in July'13. While we found it to be in a very accessible position for our requirements it was clean and overall quite comfortable. We found the apartment we had been designated was on the highway side (noisy traffic) and situated beside what we could only gather as a permanent resident. Our views consisted of shrubbery and a peek of the highway and if we poked our head next door to say hi to our neighbours we were welcomed by the site of filth (pizza boxes, rubbish, empty beer bottles and cartons) strewn all over the verandah. While standing in the foyer to unlock our door, from the very same unit came the stench of stale cigarette smoke which lingered and welcomed us home on our days out. Poooooh! There was also a mix up with the payment of the account and guests who were being shouted a holiday were asked to fix up the balance before the remainder of the group arrived. We will not return to this establishment again and have notified family and friends.

Room Tip: Ask to be on the pool or Broadwater side.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this review, September 30, 2013
Dear Christine,
Thank you for making the effort to leave your feedback here on TripAdvisor.

We have a variety of outlooks for our apartments. Most apartments look out over the pool however some have a Broadwater view, and some have a “tree” view due to the shape of the resort. Our descriptions and photographs on our website are accurate and we do attempt to accommodate any requests we receive for a particular aspect. We are sorry that your expectations were not met on this occasion.

We are well aware of the apartment that you refer to and we were successful in evicting this family shortly after your stay. We do not have any “Permanent” residents at Blue Waters, however, these individuals kept extending. Ultimately their attitude, cleanliness and anti-social behaviour was affecting other guests. We are very sorry that you had to experience this. Fortunately, individuals like this are in the vast minority and we rarely have these type of problems.

So sorry to hear of the mix up with the payment, with big groups it can be hard to keep track of this and we have had situations before where we have been left without payment.

As you can see here on TripAdvisor, many guests come here and thoroughly enjoy their stay. We are disappointed that you didn’t on this occasion, but will use your feedback to improve what we do.

Kind regards,

Darren and Judy Ackland
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163 reviews from our community

Traveler rating
    62
    74
    19
    5
    3
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
1 review
3 of 5 stars Reviewed September 21, 2013

Overall we found our stay a pleasant one. Just a couple of things that were disappointing as in that our 2 bedroom unit smelt of cigarette smoke even though it was clearly a non smoking unit. When we tried to open the windows to air the bedrooms out we found that we were unable to open any windows in the bedrooms! There were ceiling fans to circulate the air but we were unable to create any through breeze which would have been nice. We had to leave the sliding doors onto our balcony off the living area permanently open (screen security doors locked) during our stay. There is a bit of mould on the ensuite shower screen but the bathrooms were quite dated so I think this was an age issue rather than a cleanliness issue. All other areas were clean and tidy. The beds are quite firm but I still managed to get a good nights sleep every night.
On a positive note, location and pricing are great, the parking is easy. Easy access to all the theme parks and a short drive to Surfers. We found that everything worked in the apartment and there was no issue with noise. There is internet available for a fee but it will only allow you log on one device at a time.

Room Tip: No lifts, so if you find stairs a problem, please ensure you request a ground floor unit.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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BlueWatersApartments, Manager at Blue Waters Apartments, responded to this review, September 30, 2013
Dear Sue,

Thank you for taking the time to review us here on TripAdvisor and share your experience, we do appreciate it.

You are correct that all of our apartments are Non Smoking and we do police this as best we can. Unfortunately, sometimes we discover that there has been smoking in the apartment upon their departure. We do have a process that eliminates the smell, but it would appear to not been successful on this occasion in getting rid of all the smell. We appreciate your feedback and will be working with our Maintenance and Housekeeping team to improve our systems for dealing with these issues.

We are glad that you found our facilities clean and tidy. It would be great if you could drop us an email to tell us which apartment you were staying in, so we can make sure we address any issue with mould.

It’s great to hear you made the most of your time heading into Surfers and out to the theme parks.

We look forward to welcoming you back again soon.

Kind regards,

Darren and Judy Ackland
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Brisbane, Australia
Top Contributor
153 reviews 153 reviews
50 hotel reviews
Reviews in 49 cities Reviews in 49 cities
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed September 16, 2013

This place is in a perfect location with the Broadwater just across the road and several parks in the vicinity for the kids to play in. The pool is massive and warm the kids loved it, the problem with the pool is that it is in the middle of the complex and all room overlook it, the sound from the pool is very audible in the rooms right up to closing time (2100h) even if you close the veranda doors, not very peacfull.
We had two vary large groups having BBQ's both nights of our stay the noise was shocking, one group chose to continue drinking at 0700h the following morning and smashed a stubby against the BBQ, the language was disgusting and could be heard clearly in the room. I commend the male manager who spoke to the group and kicked them out.

The rooms are quite old and could use a refurbish, especially the bathrooms, the kitchen was a little lacking as well.

Overall: for the price it is not bad, the biggest problem is from the noise from the pool and people walking around upstairs. It's not very peaceful.

Room Tip: Highest rooms may have less noise.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this review, September 30, 2013
Dear Wizard60,
Thank you for taking the time to review us, it is much appreciated.

The pool is, as you say, a very big drawcard and is heated to 30oC year round. The pool is located at the centre of the property, a design feature that is quite common in and around the Gold Coast, and is popular with families who like to be able to watch their children in the pool from their balconies.

“ We do have strict rules around noise at Blue Waters as we do promote our Resort as a family and senior friendly place. With the help of our guests, we do keep right on top of any antisocial behaviour. The incident that you refer to was the most serious matter we have dealt with in the last 9 years. As soon as we became aware of these individuals taking their poor behaviour to the pool area, we acted immediately and asked them to exit the pool area, and indeed the property. Not relying on their willing compliance, we called the police and within 1 hour the whole group had been removed from our property.

It would be great if you could let us know what extra utensils or cooking equipment you’d like to see, as we are regularly adding items to the apartments. Perhaps you can send us an email or give us a call.

We do hope you will consider coming back to stay with us again in the future.

Kind regards,

Darren and Judy Ackland
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Maitland, Australia
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 29, 2013

Wow.... I must admit I was very worried as we got a super deal of $110 per night for a two bedroom apartment, but I need not worry.
This place was perfect, the pool was fantastic for our two children and with the park opposite what more could you ask for.
There was plenty of options for dining within walking distance.
The apartment was very clean and tidy.
We will definately stay here again when we return to Queensland.
Thanks for a very affordable holiday

Room Tip: if you have small children I would recommend ground floor so there isnt as many stairs. I took this...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this review, September 30, 2013
Dear Lilpig01,

Many thanks for your amazing review of our property. We are glad that you enjoyed your stay so much and found us such good value. The pool and park are certainly very popular amongst our younger guests.

We look forward to welcoming you back to the apartments and Queensland again soon.

Kind regards,

Darren and Judy Ackland
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Melbourne, Australia
Top Contributor
60 reviews 60 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 17, 2013

We had a six night stay in a 2bedroom 1st floor unit. Our stay was enjoyable. The unit was well equipped and clean but there was an ever present strong musty smell. Staff were ok but not over friendly. The unit was starting to show its age and could do with a little updating. Leaking taps, cracked and chipped floor tiles are some examples. The pool and barbecue area are very clean and appealing The location is brilliant. Across the road is a beautiful grassed area which includes a playground, a lovely walking track and a sandy beach that you can play on or fish. The unit is great value for money and we would stay again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this review, September 24, 2013
Dear GBDK,

Thank you for taking the time to review us on TripAdvisor. We value your feedback and will review all the notes you have given us and will address them immediately.

During your next stay, please don’t hesitate to come down to reception and inform us of concerns such as a strong smell. This is a major concern for us as we haven’t heard this feedback before and we would like to address the matter.

We are so glad you could appreciate all the brilliance of the Gold Coast from Blue Water Apartments. We agree our location is perfect for beach access, beautiful walking routes and of course the children’s’ playground just across the road.

It brings us great pleasure to know that you feel you got value for money at Blue Water Apartments! This is definitely we prioritise for our guests and we are very happy we could help you and your family enjoy your holiday. We very much look forward to welcoming you and your family back to the Gold Coast soon.

Kind Regards,

Darren and Judy Ackland
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2013 via mobile

As regular visitors to the Gold Coast, we need somewhere that can accommodate our family of 5, without blowing the budget. Blue Waters Apartments fits the bill, perfectly. Situated on the beautiful Broadwater, the complex is close to restaurants and all the facilities, you could wish for.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueWatersApartments, Manager at Blue Waters Apartments, responded to this review, September 24, 2013
Dear Meghawk68,

Thank you for your kind review here on TripAdvisor. We are so glad we could accommodate you and your family on your trips to the Gold Coast.

We agree with you that our location is perfect to take advantage of the wonderful Broadwater. We are also so lucky to have everything nearby including a supermarket and Australia Fair Shopping Mall. We hope that you and your family have had a chance to try some of our local restaurants such as Indian, Thai, fish and chips, burgers, Italian and of course, the local pub!

We very much look forward to getting to know you and your family more on your next trip to the Gold Coast.

Kind Regards,

Darren and Judy Ackland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Waters Apartments

Address: 220 Marine Parade, Labrador, Queensland 4215, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Labrador
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #4 of 6 Specialty Lodging in Labrador
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Blue Waters Apartments 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Blue Waters offers spacious 2 and 3 Bedroom, 2 Bathroom fully self contained air conditioned apartment. Heated pool, security parking and fantastic location on edge of Broadwater. ... more   less 
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Also Known As:
Blue Waters Apartments Labrador, Gold Coast, Australia

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