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“Probably the most unhelpful reception ever.” 1 of 5 stars
Review of Broadwater Motel

Broadwater Motel
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Broadwater Motel
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101 Frank St | (Gold Coast Highway), Labrador, Queensland 4215, Australia   |  
Hotel amenities
Ranked #6 of 6 Hotels in Labrador
Mullumbimby, New South Wales, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Probably the most unhelpful reception ever.”
1 of 5 stars Reviewed December 2, 2012

I choose this motel from many that line this road as it looked modern and well cared for.
But I got no further than reception. The staff were not merely unhlepful they were down right rude. The problem it appeared was that I wanted to pay in cash.
The 'Manager' who i didn't see but who was shouting from the back room wanted another $200 in cash as a deposit.
The receptionist ( his wife I presume because nobody else would put up with being balled at like that ) was almost as rude and off hand.
I walked at this point....no wonder they were one of the few places with vacancies.
If there was an option for giving minus stars I would.
In a customer service industry I would expect some customer service.

Stayed December 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Brisbane, Australia
Top Contributor
64 reviews 64 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed July 4, 2011

We stayed in June 2011 and found that we could not book this motel directly online from their website. We thought that was a bit odd! We ended up booking our room through wotif.com

While the motel is located on a main road, the traffic did not bother us and we found that there were plenty of nearby restaurants to choose from for dinner.

There was a nice pool to cool off in and the parking was easy to access.

Bedding wise, the queen size bed was comfortable, however our son had a terrible night’s sleep on the fold out couch. It appeared to be of very poor quality.

The kitchenette as described on their website is misleading. Despite the website showing a microwave oven, we were disappointed to find that our room did not have one. This totally stuffed up our porridge & hot milo breakfast plans!

We were limited to one cup of tea or coffee each, as only one sachet per person was provided. A bit stingy! To top off our caffeine deprivation, we discovered that the tea cups were all dirty; unwashed with tea stains from the previous occupants!

While the bathroom was spacious, it was annoying to find no hooks or shelves to put our clothes on while showering.

Overall the motel had nice décor and the receptionists were friendly, but it fell short of offering good value for money and I would definitely not recommend anyone to sleep on the fold out beds.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cooktown, Qld
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 24, 2011

At the end of our two week holiday I booked into Broadwater Motel via wotif. Located right on the highway and was very easy to find. The office was locked when we arrived which caused about 5 minutes of panic (never had that happen before) however the manager turned up and was very friendly and helpful.

The room was a family suite - Queen bed with double and single fold out sofas. Queen bed was lovely however the double fold out was only inches wider than the single which meant a night on the floor for me and my daughter after we removed the mattress and cushions for a much better nights sleep than the first.

The small saltwater pool was a delight. Perfect size to chill out with the kids. Right next door is a trio of restaurants which all have a takeaway menu. Indian, Japanese & Italian - my favourites!!! The pizza at the Italian restaurant was supremo!!!

All in all it was a pleasant stay. :o)

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Broadwater Motel

Address: 101 Frank St | (Gold Coast Highway), Labrador, Queensland 4215, Australia
Location: Australia > Queensland > Gold Coast > Labrador
Amenities:
Beach Kitchenette
Hotel Style:
Ranked #6 of 6 Hotels in Labrador
Price Range (Based on Average Rates): $
Number of rooms: 13
Also Known As:
Broadwater Motel Labrador, Gold Coast, Australia

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